Dear customer,We deeply apologize for the inconveniences faced during your stay. Your satisfaction is of utmost importance to us, and we would like to address each of your concerns.Booking Confirmation: Normally, the booking confirmation email is sent from Expedia. We do not have a way to verify whether the email reached you. Additionally, we also sent a reservation confirmation through our chat portal, and it's regrettable that it did not seem to reach you.System Issues: We recognize that there may be challenges related to our communication platform. We are actively working with Expedia to identify and address these issues.Eco-friendly Initiative: We value environmental consciousness, and as a part of our eco-friendly initiative, we offer hotel credits to guests who opt out of room cleaning. Of course, there is no additional charge for room cleaning. It appears that we may not have communicated this properly, and for that, we sincerely apologize.Billing Details: The additional charge upon checkout was reflective of the breakfast services you availed. We then deducted the hotel credits, which were provided for opting out of room cleaning, from the final amount.It's clear that certain aspects of our service did not meet your expectations, and we deeply apologize. Should there be any discrepancies or questions regarding the above points, we would appreciate the opportunity to discuss and clarify matters directly with you.Warm regards,Yohei MasudaNegiya Ryokan Management Team.