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Reviews of The Imperial Hotel

2 out of 5
The Imperial Hotel
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 67 reviews" "
Rating 8 - Good. 35 out of 67 reviews" "
Rating 6 - Okay. 9 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Irene on 22 Jan 2024
thank you for your comment to us, we appreciated and welcome you to come again to our hotel.

8/10 Good

kok ling

Stayed 1 night in Sep 2023

8/10 Good

Choon Leong

Stayed 1 night in Sep 2023

6/10 Okay

Lim

Travelled with family
Liked: Staff & service
centralize
Stayed 1 night in Apr 2023

10/10 Excellent

Chin Thiam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022

8/10 Good

Wei Foon

Stayed 1 night in Jan 2023

10/10 Excellent

Foo Siew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located
Stayed 3 nights in Jan 2023

10/10 Excellent

Hoong Wai

Stayed 1 night in Dec 2022

8/10 Good

Anthony

Stayed 1 night in Aug 2022

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Shing Hwee

Stayed 1 night in May 2022
Response from Irene on 31 May 2022
Hi Shing Hwee, thank you for taking the time to share your valuable experience on your recent stay. We greatly appreciate your feedback and looking forward to welcome you here again in the future. Have a nice day.

10/10 Excellent

Azhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020
Response from Irene on 9 Sept 2020
Thank you guest, we appreciate your good comment to us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020
Response from Reservation on 3 Aug 2020
Sorry for our cleanliness and make you feeling uncomfortable while staying at our hotel. Air-cond should be no problem can be adjusted after testing and the remote control is in the room.

8/10 Good

Muhd Fariq Irrfan Selva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay Kluang
Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020
Response from Irene on 10 Jun 2020
Thanks for your comment and welcome back to our hotel again.

10/10 Excellent

Sunny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy room, especially the bed.
Stayed 1 night in Oct 2019
Response from Lynn on 5 Oct 2019
Thank you for your good review, welcome back to our hotel again.

8/10 Good

DG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019
Response from Irene on 30 Sept 2019
Thank you and welcome back to our hotel again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near shopping centre . Easy to find restaurant.
Stayed 2 nights in Aug 2019
Response from Irene on 12 Aug 2019
Thank you for your good review to us.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
Stayed 2 nights in Jun 2019

10/10 Excellent

Nam Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central location. Spacious room
Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, stayed for 3 days to visit friends.
Stayed 3 nights in Mar 2019

8/10 Good

Tian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room but not soundproof. Breakfast is bad.
Room is clean and spacious. Just that its a bit noisy as we can hear other people talking along the corridor and the car/motor along the road beside the hotel. Breakfast service is very bad. We waited an hour for our food to arrive. Waitress is not flexible enough to change our breakfast to non-spicy for our kids. And still added chilli to the hotdogs that we wanted to give the kids to consume. Our next table who arrived half an hour later than us was served at the same time as us. And their spread was a lot different,which we were told only 2 kind of breakfast served. But they have 4 different kind. We ordered 4 breakfast,but only 3 arrived. We didn't request for the additional as we got MacDonald for the kids.
Stayed 1 night in Mar 2019

8/10 Good

gchong82

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean n well maintain. Location is good , opposite the road there are mac donald and food and 7 eleven is just next to the hotel.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It would be nice if the family connecting room can have a 2single beds instead of queen bed
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Andrew, Petaling Jaya

Liked: Cleanliness, staff & service, room comfort
In the city, quite comfortable - let down only by the lack of car-parking. The room was neat and the bathroom surprisingly spacious. Best was the strong and hot shower
Stayed 1 night in Dec 2018

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is well located in the town, walking distance to rail station & shopping mall. Good food near hotel. Recommended hotel if you stay in Kluang
Stayed 3 nights in Dec 2018

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down one of our best hotel stay experiences!
1. Convenient location (5min walk from railway station, 24/7 convenience store downstairs, close to many local eateries) 2. High cleanliness (Room was in perfect condition when we checked in. Neat, tidy, no stray hair etc) 3. High level of comfort (It is not the biggest room in terms of space, but extremely cozy and comfortable. We opted for the room which comes with King Size bed and it was the best. Not too soft or springy, just right.)
Stayed 3 nights in Dec 2018

8/10 Good

Mc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel..
Stayed 1 night in Nov 2018
Response from Irene on 6 Dec 2018
Thank you..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is good in town. Room I always book with Windows but room they have big n small. So if you happen to get the smaller one. You will find it not worth the price. Price a little exp.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Hotel was comfortable.and the amenities were adequate.
Stayed 1 night in Oct 2018
Response from Irene on 6 Dec 2018
Thank You.

8/10 Good

Gina, Singapore

Liked: Cleanliness, staff & service, room comfort
I book the same room for the last time I stay. But this time the room is much smaller than the last time. Feel disappointed.
Stayed 1 night in Oct 2018

10/10 Excellent

Zong Ee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Bin Syed Ali

Home Town visit
Just ok.
Stayed 1 night in Sep 2018

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable Stay!
Very central location in Kluang. Clean hotel. Very convenient in finding local food. Free WiFi internet reception and speed are not so good despite WiFi router is just outside our room. Overall, a pleasant stay.
Stayed 2 nights in May 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good hotel a quick stop over stay!
It was ok except that they have no car park facilities. We liked the room that was clean and the pillows were good as it was firm enough.
Stayed 1 night in May 2018

8/10 Good

neris29, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again.
Clean and very centrally located in the middle of Kluang town. We stayed in the spacious family room and our children loved it. Only gripes are that the corridors smell of cigarettes and the TV reception is not good.
Stayed 1 night in Mar 2018

8/10 Good

Abil Khair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Wifi is supeb!
Stayed 1 night in Jan 2018

8/10 Good

mf, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to bus station and malls
It was very pleasant stay with imperial hotel. It was clean and comfortable
Stayed 2 nights in Dec 2017

8/10 Good

Carl, Malacca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in town center
Hassle free and pleasant stay. Would recommend, because it's value for money.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service
Convenient to shopping and eating places
Convenient to shopping and eating places, as they are within walking distance. Provide free car park on site. Room not sound proof, can hear noise outside. Insufficient lightings in room. a little dim. TV reception not very good for all channels.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better with window room
comfortable stay, better with window room
Stayed 2 nights in Apr 2017

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very pleasant stay!
Very friendly staff with extremely smooth check-in and check-out. The only drawback was that the common corridor of the rooms on level 3 was extremely warm and stuffy. Not sure if the common air-conditioner was down during the 2 days we stayed but we often had to wish the elevator will arrive faster so that we could get to the Ground floor lobby quicker.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel i ever stayed
Just check in this hotel than u know what a good hotel it is..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended, great stay in Kluang!
Located at the city center and easy access to convenience shop and food. Comfortable and clean room and the good WiFi speed is a plus. Overall a great stay and exceeded my expectation.
Response from General Manager on 17 Feb 2017
Thank you for your great comment to our hotel, we will perform becoming better in the future, hope to see you again to your next travelling.