Desk, free WiFi, bed sheets
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Reviews of OYO 1214 Oro Hotel

2 out of 5
OYO 1214 Oro Hotel
NO. 48 & 50, TKt 1 & 2, Jalan Duku Kluang, Kluang, Johor

Reviews

6.8
Rating 10 - Excellent. 2 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 10 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

LAY KIAN

Stayed 1 night in Nov 2022

6/10 Okay

Ming Choo, Singapore

Travelled with partner
Liked: Cleanliness
The hotel is quite clean~ just that it is near to KTV and clubs and we stayed during halloween session~ way too noisy to sleep.
Response from Ava on 11 Nov 2022
Thanks for taking out your valuable time to rate us, Ming Choo! We will work even harder to make your stay a memorable one :) Regards, Ava

6/10 Okay

Atiqah

Stayed 1 night in Nov 2021
Response from Amina on 3 Dec 2021
Hi, Atiqah! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Amina!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like this hotel bcoz, convenient... I dislike this hotel about the bed sheet,I think...the bed sheet not proper clean...my body was itchy
Stayed 1 night in Jan 2020
Response from OYO on 13 Feb 2020
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Kevin

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel to provide shower cap and not good is in 2nd floor, have to claim up the stair case. Queen side bed can sink. Hotel price compare to other OYO hotel more expensive.
Stayed 1 night in Nov 2019
Response from Zara on 9 Nov 2019
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Zara

8/10 Good

Syed mohamed redza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Edward on 17 Sept 2019
Hi, Syed ! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Edward

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Edward on 8 Sept 2019
Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Edward

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good price, clean and comfy. Grumpy staff though.
Stayed 1 night in Aug 2019
Response from Rehana on 7 Sept 2019
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Rehana!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel for casual travellers
Pros: Low rates for a night stay, close to the mall, provides 2hr carpark coupon for each room. Cons: TV was not working. Door can’t close. Ants on the bed. Not able to differentiate which booking has windows and which booking is without window. Be greeted by a flight of stairs at the ground floor. Climb to 1st floor for the reception counter and to 2nd floor for deluxe king room. No elevators (not recommended for elderly).
Stayed 1 night in Aug 2019
Response from Cheshta on 5 Aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very basic accommodation. Pros: aircon and TV. Cons: no hot water, only 1 pillow which was too hard. Reception and management were not helpful with a booking mistake for my friends reservation. They double booked him and did not have a room for him. To make matters worse, they wanted to charge him for extra bedding to share one of our rooms.
Stayed 1 night in Jul 2019
Response from Alex on 9 Jul 2019
Hey, It’s so disheartening to see our valued guest unsatisfied with our services. Surely, we’ll work upon your feedback to ensure the better experience in the future. Regards, Alex

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
It's a good location budget hotel. Not suitable for elderly as there is no elavator to level 1 & 2 of hotel rooms. Room is clean. Toiletries is only bath gel dispenser. Receptionists are helpful. Will come back for the easy access to the eateries.
Stayed 2 nights in Dec 2018

6/10 Okay

WEI LUN

Liked: Staff & service
Stayed 2 nights in Oct 2018

2/10 Terrible

Eric, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red ants infestation!!!! All over the place, kept me awake all night because I was bitten multiple times. When I told the counter guy, he even said ants before I did. So, must be a known problem. Pay a few bucks more and stay at a better hotel.
Stayed 2 nights in Oct 2018

8/10 Good

Zakaria

Liked: Property conditions & facilities
there was no room service/cleaning as we stay there should be done.
Stayed 4 nights in Sep 2018

4/10 Poor

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart from conveniently located, room does not have window and bedsheet has stain. Stay was not comfortable.
Stayed 1 night in Jul 2018

8/10 Good

Ramley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Kabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably Priced for a good night's rest
It says 2.5star hotel in Hotels.com, but the service and quality is really much more 3.5 Star. Good clean rooms with a comfy bed and a mini fridge to store your beers. The shower and toilet facility is adequate although the rooms do not come with toiletries. For a small town like Kluang the hotel is actually quite reasonably priced. The service is very friendly and homely, possibly run as a family business. Oro Hotel! my wife and I are coming back!!
Stayed 2 nights in Jun 2018

8/10 Good

Leong Thye

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
It's a very good location to stay, u can walk to anywhere ie kluang mall, railway coffee etc. Overall condition is still in good at this moment.

8/10 Good

Zeo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cannot find a better one at this price
Hotel has the best location advantage if you do not drive in the town. 2 mins walk to most of the famous malls and famous food stores. Only thing I think owner wish to improve is to give the smoking room only to smokers. As a non smoker, i do not like to live in a room with ash tray.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Simple and sufficient. Air conditioning can be a little weak during day time but nights are okay.
Stayed 2 nights in Dec 2017

10/10 Excellent

lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是我所住过酒店里wifi 最强的一间
Stayed 1 night in Jul 2018