Interior
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Reviews of Merdeka Hotel

3 out of 5
Merdeka Hotel
No. 30, Jalan Mengkibol, Kluang, Johor

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 7 out of 33 reviews" "
Rating 4 - Poor. 6 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Hock Lai, KUALA LUMPUR

Stayed 1 night in Sep 2023

4/10 Poor

Meng Meng Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant place.. Vintage looking which is good that they maintained it well. Overall very happy. Worth it.
Stayed 1 night in Feb 2020

10/10 Excellent

NIRWATI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice plc, good service, the front desk are friendly n customer oriented... it would be good if theres a restaurant o 24hrs cafe..
Stayed 2 nights in Feb 2020
Response from Faiz on 6 Mar 2020
Dear valued guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience in Merdeka Hotel. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank You

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay in Merdeka Hotel
We booked 3 nights stay. For the price of rm200 per night, we expect the hotel to be better. - Wifi was not working. - Hotel carpet is so worn out and unpleasant to walk on. - Bed linen is not very clean. - Extra blanket and pillow are chargeable. - Hairdryer needs to be requested. The hotel has the first elevator since 1963 (or so). Old is fine as long it is functional. We pressed level 3, the lift went up and down and eventually we ended up back at ground floor reception area. Imagine being trapped inside.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The breakfast choices and varieties were very limited.
Stayed 1 night in Sep 2019

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Idh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel n comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Room
Room condition is Terrible. Ants, Uncleaned cups, Rusty kettle, Flooding balcony, Dirty sheets.
Stayed 2 nights in Jan 2019

8/10 Good

WANG MENG

Liked: Staff & service
Stayed 1 night in Dec 2018

4/10 Poor

Shan, Alor Star, Kedah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly room and bathroom. Dirty carpets, still had rubbish thrown around in the room from previous tenant when I entered. Limited TV channel options. Room took a while to cool down with air cond on.
Stayed 2 nights in Nov 2018

6/10 Okay

Teja, Kuala Lumpur

Liked: Cleanliness, room comfort
Beautiful hotel lobby but no bell boy
We brought our suitcases and clothes on hangers there was no bell boy to help hotel staff said not enough staff...the trolley to carry suitcases and clothes on hangers the hotel doesn't have. Atlast.they guard help carry our bags
Stayed 1 night in Mar 2018
Response from GGM on 14 Apr 2018
Dear Valued Guests. Greetings from Merdeka Hotel. Thanks for your sincere comments. We take your comment and I would like to apologise for the misunderstanding. Our security personal is trained to assist then guests in which ever way it is. We are happy that the security personal assist you as this is our practise. We hope your experience will never deter you from using our hotel. Thanks The Management

6/10 Okay

Siti

Disliked: Staff & service
Stayed 2 nights in Jan 2018

6/10 Okay

ahmad, melaka

my second time stay at this hotel..no newspaper provided to room and breakfast is served ala carte whether nasi lemak or mee goreng..very different from the first experience staying at this hotel. the roof was leaking on the first floor stairs and uncomfortable for customers.
Stayed 1 night in Jan 2018

2/10 Terrible

wong

Disliked: Property conditions & facilities, room comfort
Bad
Good. Spacious Bad. Water heater always not functioning, room smelly, breakfast only 3 choice.
Stayed 2 nights in Dec 2017

8/10 Good

nyok fong ng, kluang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in kluang
Don't judge a book with the cover. You might not look at hotel merdeka when you pass by it, but the interior, it's total contrast. Book this hotel for your next trip, you will enjoy it
Stayed 1 night in Dec 2017
Response from STEVE on 8 Dec 2017
Thank you for your feedback, we will use it for future improvement. Thank you for choosing Merdeka Hotel.

4/10 Poor

Chia

Disliked: Cleanliness, property conditions & facilities, room comfort
If you are golfer or just looking for a sleeping p
A bit noisy, can hear neighbour talking. Bed sheet, carpet dirty, last guest or cleaner did not flush toilet after used, can say poor house keeping. Simple breakfast operate by a group of teenager at the front desk.
Stayed 1 night in Nov 2017
Thank you for your feedback. We will use your feedback for future improvement. Do let us know if there is anything else we need to know to improve this area of concern.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thank you for your feedback. We will use your feedback for future improvement. Do let us know if there is anything else we need to know to improve this area of concern.

8/10 Good

Liza, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice historical hotel
Merdeka hotel carries a historic aura which can be found in its building, interior, staircase etc. Its elevator is the first in Kluang which signifies its traditional yet prestigious standard. A comfortable hotel and I would choose Merdeka Hotel again whenever I'm in Kluang.
Stayed 1 night in Nov 2017
Response from STEVE on 30 Nov 2017
Thank you for your feedback. We will use your feedback for future improvement. Do let us know if there is anything else we need to know to improve this area of concern.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

judy, yap

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I was disappointed with the empty breakfast table and cold coffee at 9:30am.
Stayed 1 night in Jun 2017
Response from Merdeka Hotel on 11 Aug 2017
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all fine
Good Stay Staff were courteous and friendly Food and WiFi has to be improved
Stayed 1 night in Jun 2017
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Shuling, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Room
The room was dirty. The coffee stirrer left there was used and was not changed. Dust can be visibly seen everywhere. The Towel was dirty, bed sheet was equally bad. The bed was soft. No fridge, bad wifi, unable to connect at all. The lobby lift was really antique, my children would rather take the stairs, was a horrible experience taking that life. The epic was the aircocn, it was dripping water and whole carpet was wet. we called for room maintenance, and the solution was to switch off the aircon for ten mins. But that did not stop the dripping. We ask for a room switch as we were unable to sleep in that moist room. No family room available, no connecting room. We were left with no choice and change to premier suite. one king bed and a sofa. my poor son need to bunk on the sofa bed, he is only 7...my hb, daughter n me squeeze in the King. and FYI we are a family of 4 and the amenities in the Premier suite only cater for 2 person. The breakfast was horrible, you can forget about eating it. COLD and there is nothing to eat...
Response from Nicole on 22 Jun 2017
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Fiffy

Liked: Staff & service
Disliked: Property conditions & facilities
Should to change the lift.
Even the lift is the first lift in Kluang to me i need the good lift with safety aspect. Replace the new one.
Response from Nicole on 18 May 2017
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilik air perlu ada...untuk memastikan lantai sentiasa kering
Stayed 1 night in Nov 2017
Response from STEVE on 4 Dec 2017
Thank you for your feedback. We will use your feedback for future improvement. Do let us know if there is anything else we need to know to improve this area of concern.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice hotel
comfort room better to have small fridge since it is a hot country
Stayed 3 nights in Sep 2017
Response from STEVE on 16 Nov 2017
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Thank you for your feedback. We will use your feedback for future improvement. Do let us know if there is anything else we need to know to improve this area of concern.