Hotels in Kernighan, Hamilton

"The staff need to be more professional. I had an awkward experience that did not make a good impression on me nor my partner. The staff was handling a difficult customer ahead of me, but their incapacity to correctly handle that difficult customer, to say the least was disappointing. The staff member had become alarmingly irate with that particular difficult customer, very unprofessional. Adding to the already convoluted spectacle, after re-entering the lobby with my luggage, the manager, incorrectly assumed that I was the difficult customer that her staff was dealing with earlier. This was an incredulous experience that has left a bitter memory regarding this establishment. To the hotel management, please train your staff on how to handle difficult customers and train your manager to properly identify difficult situations without jumping to conclusions and assumptions. I shouldn't have to tell you how to do your job."

"I needed the heat on and the room stayed nice and warm. The bed qas quite comfortable and it was in a quiet location near residential apartment buildings. "

"Great room"

"Had a great stay there with my granddaughter. We were in Hamilton for a dance competition. The restaurants were both handy to have. Comfortable beds and we stayed in room 108 and had no issues."

"Friendly staff, nice breakfast buffet, clean rooms and quiet atmosphere"

"breakfast was all right. typical starbucks offerings at Marriott venues. dining options are nearby and so is freeway."

"Nice hotel, location not that handy, but ok if you have a car. Rooms a bit dated but clean. We bought breakfast at the restaurant and this was very good."

"Clean beautiful room. Beautiful hotel "

"Room was nice, and very clean. bed was very soft, all staff were kind and quick to help. Check in and out was easy and for the price point right near Toronto it's hard to beat "