Hotel Britannia Hotels di Kenilworth

"friendly"

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"Clean Room, staff can be more helpful"

"I used the hotel for an overnight trip for Cheltenham races. It was good for a one night stay, a pool, comfortable. Evening meal on site and a good breakfast with helpful staff."

"The location of the property is good. However, the staff doesn't understand anything from customer service. They don't know how to treat you. Another problem is that they always close their entrace gate, and when you ring the door, you have wait for minutes for the door to be opened despite they see you outside."

"The room was very clean as were the reception and stairway but the rest of the hotel is still being refurbed, the bar was closed with no access to any food or drink. I am sure it will be very nice when it is finished. The staff were very helpfull."