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Reviews of The Shore at Katathani

5 out of 5
The Shore at Katathani
14 Kata Noi Rd., Muang, Karon, Phuket

Reviews

9.6

Exceptional

Rating 10 - Excellent. 679 out of 800 reviews" "
Rating 8 - Good. 78 out of 800 reviews" "
Rating 6 - Okay. 23 out of 800 reviews" "
Rating 4 - Poor. 6 out of 800 reviews" "
Rating 2 - Terrible. 14 out of 800 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Nicky was amazing.. they have an app that allows you so much access to the resort ( dining in room, pick up, house keeping , etc) if I could give a 10⭐️ I would but it’s definitely 10/10!!!!!!!
Stayed 4 nights in May 2024

10/10 Excellent

Stacy, Hardeeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and amenities including the pool, cart transport, co ktails and live music made it easy tp never leave.
Stayed 7 nights in May 2024

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our 30 year wedding anniversary and the staff, villa and food selection was outstanding! We enjoyed every second. A must stay vacation destination!
Stayed 5 nights in May 2024

10/10 Excellent

Anders, Port Saint Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is FANTASTIC. We travel all over the world and we have never had a better stay anywhere. The service, location and hotel was just wonderful!!!!
Stayed 5 nights in May 2024
Response from Customer Relations Manager on 8 May 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

reema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and efficient staff. The food and dining options are actually great.
Stayed 4 nights in Apr 2024
Response from Customer Relations Manager on 8 May 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Customer Relations Manager on 8 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relax and pleasant. Staff friendly.Slight disappointed our room didn’t really have the panoramic view. It was partial and obscured by a tree.9
Stayed 3 nights in Apr 2024
Response from Customer Relations Manager on 22 Apr 2024
Dear Guest,Thank you for taking the time to review our hotel. We apologize that our service did not fully meet your expectations. Your feedback is valuable to us, and we are committed to improving our services to ensure a better experience for all our guests.We sincerely hope to have the opportunity to welcome you back for another stay, where we aim to provide you with an improved and more satisfying service.Best regards,

10/10 Excellent

Cristina Say-Khun, Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Kata Noi Beach was amazing. The staff knew us by name, which made the experience more personable.
Stayed 3 nights in Apr 2024
Response from Customer Relations Manager on 22 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

leonard, ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice villa with pool. The shore is a beautiful place to stay.
Stayed 2 nights in Apr 2024
Response from Customer Relations Manager on 22 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the shore and fell in love with not only the beautiful resort but the staff as well. All of the staff were very warm and accommodating and we really fell in love with Nicky, Palmy and Ronnie specifically. We stayed at the Shore for our honeymoon and were truly blown away with all aspects of this place. We would love to come back one day.
Stayed 3 nights in Mar 2024
Response from Customer Relations Manager on 22 Apr 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Linda, Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at this resort. The service was excellent. The people were very friendly. The food was okay.The room was clean and comfortable.
Stayed 7 nights in Mar 2024
Response from Customer Relations Manager on 22 Mar 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Nghi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for honeymoon!
Stayed 4 nights in Mar 2024
Response from Customer Relations Manager on 22 Mar 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Becki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with beautiful rooms and setting. Access to sister resort, amenities and restaurants. Service was outstanding, spa wonderful.
Stayed 3 nights in Feb 2024
Response from Customer Relations Manager on 9 Mar 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay! We stayed in the romance villa and loved our room. We made great use of our private pool. The staff was very attentive and did everything they could to assure our stay was great. The food at the hotel was delicious
Stayed 6 nights in Feb 2024
Response from Customer Relations Manager on 9 Mar 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Feb 2024
Response from Customer Relations Manager on 9 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Resort!
This resort was stunning! Every aspect of our stay was unbelievable. The welcoming friendliness, and can’t do enough for you staff every single member from the reception, restaurant, drivers, servers were stupendous. We were upgraded upon arrival to a most spectacular Villa. Extremely romantic stay and appointments in the room, and gorgeous orchids everywhere! Treated to a Chinese new year show, a welcome cocktail party that was plentyfull with delicious food and drinks and entertainment. We had entertainment every night from two Very talented singers/musicians. It was hard, leaving and look forward to returning to a resort that is way above a 10 out of 10 rating!
Stayed 3 nights in Feb 2024
Response from Customer Relations Manager on 9 Mar 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room ocean view with the infinity pool
Stayed 3 nights in Feb 2024
Response from Customer Relations Manager on 9 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Matthew

Stayed 6 nights in Jan 2024
Response from Customer Relations Manager on 8 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Richard

Stayed 5 nights in Jan 2024
Response from Customer Relations Manager on 22 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort. Accommodations were excellent, staff was great and the food was very good.
Stayed 4 nights in Jan 2024
Response from Customer Relations Manager on 8 Feb 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

8/10 Good

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property grounds are beautiful and the views are amazing. The staff are exceptionally friendly and helpful. The food was very good with a wonderful selection. Pool was very nice with great lounge options. Access to the public beach is easy and it’s an excellent beach. Plenty of chairs and umbrellas to rent everyday. Buggy service is exceptional. Our villa in love had gorgeous views and was very comfortable. Spacious with nice storage and a comfortable bed. We used the pool everyday. The fitness center was nice with air conditioning and gorgeous views. The resort was very accommodating when my husband wanted to exercise earlier than its official open at 7:00 am. We had a wonderful time. If I had to suggest some changes I would: 1. Update the villa interior. While it’s very clean, the lighting and cabinetry are a bit dated and the villa is starting to show some wear and tear. 2. Our room had a strong odor that was difficult to identify. We figured out it came from the air conditioner. While it wasn’t unpleasant it was quite strong - like a deodorizer of some sort. It was overpowering at times. 3. We learned that the sprinkling system uses reclaimed water and when the sprinklers were in use around our villa, it smelled like sewer water. It was very strong which was not pleasant when we were outside using the pool. We didn’t mention it but it’s worth noting for people that are sensitive to strong smells or have asthma (like my husband). We would recommend this resort.
Stayed 5 nights in Jan 2024
Response from Customer Relations Manager on 8 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We greatly appreciate your valuable input and for bringing your concerns to our attention.I want to assure you that I have already notified the appropriate department, and we are committed to doing our best to address and improve upon the areas you mentioned.We sincerely hope to have the opportunity to welcome you back to our hotel in the near future. Your satisfaction is our utmost priority, and we will strive to provide you with an even better experience.Thank you once again, and we look forward to serving you again soon.Best regards,

8/10 Good

Annie

Stayed 5 nights in Dec 2023
Response from Customer Relations Manager on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms and lovely staff, excellent breakfasts! Some of the access walkways need improvement (lighting would help)
Stayed 16 nights in Dec 2023
Response from Customer Relations Manager on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for honeymoon. 5* in every aspect.
Stunning resort. Villas and their views are everything you could possibly want for a honeymoon or romantic break. Adult only resort which was perfect and everything about it was 5* Great accommodation, brilliant service and shout out to the ever so funny buggy drivers who we had great interactions with. Thanks very much
Stayed 3 nights in Dec 2023
Response from Customer Relations Manager on 5 Jan 2024
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in Inlove villa, it has been a memorable experience from the moment we arrived. The staff were pleasant and helpful every step of the way. I am definitely staying in the shore once I visit Phuket again.
Stayed 4 nights in Nov 2023
Response from Customer Relations Manager on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Natacha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this place is amazing! We had a room with a private pool and beach views. Dream come true.
Stayed 3 nights in Nov 2023
Response from Customer Relations Manager on 29 Nov 2023
Dear Guest,Thank you for taking the time to leave a wonderful review of our hotel! We are thrilled to hear that you had an enjoyable stay with us. Our team works diligently to provide the best experience possible, and it is rewarding to know that we succeeded in making your visit memorable.Thank you once again for your kind words, and we can't wait to see you again soon!Sincerely,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated at the bottom of the road and overlooks the beach and sea. It's very quiet and secure. We came on honeymoon and the resort went out of their way to add special touches to mark the occasion. The reception is bright and inviting and the staff are helpful. There is a resort app which really makes things easier and enables messages to be sent to reception. There are golf carts which operate 24hours a day to take you around the resort and to your room. All the staff are very friendly and extremely helpful and go out of their way to learn your name and make the experience a personal one. The resort is quite hilly but is beautifully kept and has numerous footpaths should you want to walk around and take in the grounds and scenery. The rooms are amazing. Bright and well decorated and well maintained. The views are amazing and the pool and reck area is an amazing touch. I stayed in a love suite and 2 bedroom villa. Both are spacious with excellent room facilities The food at breakfast was varied and tasty with a Thai A la carte menu which was cooked fresh and was always tasty. There is a good range of options. On the whole I can't fault the resort. The staff are so friendly and helpful and really to make a big difference to ensure a positive experience is had when staying in the resort. I would highly recommend.
Stayed 7 nights in Nov 2023
Response from Customer Relations Manager on 29 Nov 2023
Dear Guest,Thank you for taking the time to leave a wonderful review of our hotel! We are thrilled to hear that you had an enjoyable stay with us. Our team works diligently to provide the best experience possible, and it is rewarding to know that we succeeded in making your visit memorable.Thank you once again for your kind words, and we can't wait to see you again soon!Sincerely,

10/10 Excellent

Chayapha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there was excellent.
Stayed 3 nights in Nov 2023
Response from Customer Relations Manager on 29 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Sharad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful sanctuary. Stunning views and very tranquil. A great place for rest & relaxation! Not just for honeymooners.
Stayed 6 nights in Nov 2023
Response from Customer Relations Manager on 29 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Eva

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Customer Relations Manager on 29 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

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Stayed 3 nights in Nov 2023
Response from Customer Relations Manager on 6 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms, views and privacy are all incredible. The staff is very friendly, eager to please customers, and accommodating. The food is good, you can walk to nearby restaurants and they offer additional services for an excellent trip like romantic dining and excursions away from the property. Highly recommend this for anyone looking to relax or have a romantic get away.
Stayed 4 nights in Nov 2023
Response from Customer Relations Manager on 29 Nov 2023
Dear Guest,Thank you for taking the time to leave a wonderful review of our hotel! We are thrilled to hear that you had an enjoyable stay with us. Our team works diligently to provide the best experience possible, and it is rewarding to know that we succeeded in making your visit memorable.Thank you once again for your kind words, and we can't wait to see you again soon!Sincerely,

10/10 Excellent

Nina

Travelled with partner
Just discovered this area and it was great. Beach is clean with great snorkelling. Hotel is excellent
Stayed 7 nights in Oct 2023
Response from Customer Relations Manager on 9 Nov 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort on amazing beach front
Amazing adult only resort geared towards service and couples. Every room seemed to have a view of the ocean and it’s own pool. Our room was amazing and very large. If you are not fit for walking inclines then there is a shuttle around the resort.
Stayed 5 nights in Oct 2023
Response from Customer Relations Manager on 9 Nov 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Kaya- Artrese, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice, beautiful room and view in the villa. I ordered the floating breakfast but it rained the next morning. Onsite food and beverages were reasonably priced. Very convenient cart/ buggy service around property and in community.
Stayed 1 night in Oct 2023
Response from Customer Relations Manager on 27 Oct 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2023
Response from Customer Relations Manager on 9 Oct 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Experience
From the airport it is quite a drive around 70 minutes. The check- in was smooth and we were greeted with a delicious fresh juice and snack. The Villa we had was superb with our very own private swimming pool and view over the hillside to the sea. Very comfortable large bed and terrific double shower. The only negative for me was the roller coaster mini buggy ride we had to take each time we needed to leave our villa as one could not walk to the lobby or restaurants as too hilly and no footpath. The breakfast was delicious as well as the other restaurants in the resort. However all in all it was a good experience.
Stayed 5 nights in Sep 2023
Response from Customer Relations Manager on 9 Oct 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely,

8/10 Good

ABDULAZIZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel recommendation to stay at seaview villa
Stayed 3 nights in Sep 2023
Response from Customer Relations Manager on 30 Sept 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Should you require any further assistance, please do not hesitate to reach out to us.Sincerely,

10/10 Excellent

David Loren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is impeccable, very friendly, and willing to go the extra mile to make the your stay amazing.
Stayed 5 nights in Sep 2023
Response from Customer Relations Manager on 21 Sept 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Should you require any further assistance, please do not hesitate to reach out to us.Sincerely

8/10 Good

FARUK, ISTANBUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view.Lovely beach. Excellent room.
Stayed 5 nights in Sep 2023
Response from Customer Relations Manager on 15 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ahad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, worth the price
Stayed 6 nights in Aug 2023
Response from Customer Relations Manager on 31 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really good area, but is too far from airport
Stayed 4 nights in Jul 2023
Response from Customer Relations Manager on 9 Aug 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Should you require any further assistance, please do not hesitate to reach out to us.Sincerely,

8/10 Good

Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take extra precautions with food since my third day at the shore I had food poisoning and I had to see a doctor. Other than that we really enjoyed our stay there and the shore is one of the best in Phuket.
Stayed 4 nights in Jul 2023
Response from Customer Relations Manager on 2 Aug 2023
Dear Salem,Thank you for sharing your feedback with us. We're truly sorry to hear that you've been unwell during your stay, and we sincerely hope you're feeling much better now. Your well-being is our top priority, and we appreciate your understanding.On a brighter note, we're delighted to know that despite the setback, you still enjoyed your overall holiday with us. Our team works hard to ensure all our guests have a memorable experience, and we're glad we could contribute to your positive stay.We hope to have the pleasure of welcoming you back soon and provide you with an even better experience next time.Warm regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Adults only resort. Great location
From arrival to departure, our stay met and even exceeded our expectations. A great standard of accommodation and wonderful, friendly staff. Views and setting, difficult to exceed along the Phuket coastline.
Stayed 3 nights in Jul 2023
Response from Customer Relations Manager on 2 Aug 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Should you require any further assistance, please do not hesitate to reach out to us.Sincerely,

6/10 Okay

MOHAMMED

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room is not bad. A/C is not good. They checked many time but. Still not cold enough. And when the ac hot. There are more bugs and mosquitoes
Stayed 1 night in Jul 2023
Response from Customer Relations Manager on 1 Aug 2023
Dear Guests,Thank you for sharing your feedback with us. We sincerely apologize for any shortcomings in our service that may have failed to meet your expectations. We deeply regret any inconvenience caused during your stay.We have taken your comments into serious consideration and have made the necessary changes to ensure a more satisfying experience for you. We hope that the new room you have moved to has met your expectations and provided you with the comfort you deserve.Once again, we appreciate your understanding and for bringing this matter to our attention. Best regards,

6/10 Okay

MOHAMMED

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room is not bad. A/C is not good. They checked many time but. Still not cold enough. And when the ac hot. There are more bugs and mosquitoes
Stayed 1 night in Jul 2023
Response from Customer Relations Manager on 1 Aug 2023
Dear Guests,Thank you for sharing your feedback with us. We sincerely apologize for any shortcomings in our service that may have failed to meet your expectations. We deeply regret any inconvenience caused during your stay.We have taken your comments into serious consideration and have made the necessary changes to ensure a more satisfying experience for you. We hope that the new room you have moved to has met your expectations and provided you with the comfort you deserve.Once again, we appreciate your understanding and for bringing this matter to our attention. Best regards,

6/10 Okay

MOHAMMED

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
he not bad. the A/C it was so bad. And they checked the Ac many times but still same problem. The room temperature is too hot. and when the room is hot there are more bugs and mosquitoes
Stayed 2 nights in Jul 2023
Response from Customer Relations Manager on 1 Aug 2023
Dear Guests,Thank you for sharing your feedback with us. We sincerely apologize for any shortcomings in our service that may have failed to meet your expectations. We deeply regret any inconvenience caused during your stay.We have taken your comments into serious consideration and have made the necessary changes to ensure a more satisfying experience for you. We hope that the new room you have moved to has met your expectations and provided you with the comfort you deserve.Once again, we appreciate your understanding and for bringing this matter to our attention. Best regards,

6/10 Okay

MOHAMMED

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
he not bad. the A/C it was so bad. And they checked the Ac many times but still same problem. The room temperature is too hot. and when the room is hot there are more bugs and mosquitoes
Stayed 1 night in Jul 2023
Response from Customer Relations Manager on 1 Aug 2023
Dear Guests,Thank you for sharing your feedback with us. We sincerely apologize for any shortcomings in our service that may have failed to meet your expectations. We deeply regret any inconvenience caused during your stay.We have taken your comments into serious consideration and have made the necessary changes to ensure a more satisfying experience for you. We hope that the new room you have moved to has met your expectations and provided you with the comfort you deserve.Once again, we appreciate your understanding and for bringing this matter to our attention. Best regards,

4/10 Poor

MOHAMMED

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
he not bad. the A/C it was so bad. And they checked the Ac many times but still same problem. The room temperature is too hot. and when the room is hot there are more bugs and mosquitoes
Stayed 2 nights in Jul 2023
Response from Customer Relations Manager on 1 Aug 2023
Dear Guests,Thank you for sharing your feedback with us. We sincerely apologize for any shortcomings in our service that may have failed to meet your expectations. We deeply regret any inconvenience caused during your stay.We have taken your comments into serious consideration and have made the necessary changes to ensure a more satisfying experience for you. We hope that the new room you have moved to has met your expectations and provided you with the comfort you deserve.Once again, we appreciate your understanding and for bringing this matter to our attention. Best regards,

10/10 Excellent

sean

Stayed 2 nights in Jul 2023
Response from Customer Relations Manager on 14 Jul 2023
Dear Guest,Thank you for taking the time to review our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Should you require any further assistance, please do not hesitate to reach out to us.Sincerely,