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Reviews of The Palmery Resort

4 out of 5
The Palmery Resort
82/20 Khoktanod Rd, Kata Beach Muang, Karon, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 115 out of 304 reviews" "
Rating 8 - Good. 124 out of 304 reviews" "
Rating 6 - Okay. 47 out of 304 reviews" "
Rating 4 - Poor. 13 out of 304 reviews" "
Rating 2 - Terrible. 5 out of 304 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Yelena

Travelled with family
Liked: Cleanliness, staff & service
I have been staying at this hotel since 2014. After 2021, the hotel has noticeably deteriorated in its cleanliness; the territory, lobby, pool, restaurant, and especially the breakfast dishes are dirty. You may be willing to put up with it for the bargain price, but for me this was the last visit. It's a shame to see how this once great hotel is deteriorating. I don’t have enough words and nerves to describe how much everything has changed and not for the better. The breakfasts have become simply terrible, barely warm, almost cold, the menus are not tasty; Eggs or omelettes are fried simply disgusting. Non-smoking rooms next to smokers, which simply poisons life when you leave your room to the pool and are forced to inhale the smog from all sorts of rubbish from the next room. Broken bar counters on the hotel premises make the appearance terrible. I love animals, but a large number of hungry cats on the territory does not make your vacation complete because you see these unfortunate cats and have to feed them. I don’t want to write anything more except that this hotel needs to radically think about everything that I have listed.
Stayed 14 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the check-in process which included a complimentary beverage, to the pool right outside of our room, to the breakfast buffet, everything at this hotel was extraordinary. It's enough off the beaten path that it's not incessantly noisy, but it's also a short walk to the food stands, great restaurants and the beach. When we had difficulty securing a ride to the airport on January 1st, the hotel staff went above and beyond and personally drove us to the airport for the same price as the cab would have been. We would not have made our flight out, otherwise.
Stayed 3 nights in Dec 2023

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The area is nice enough. It's a 15 to 20 min walk to Kata beach. The staff are helpful and the room is kept clean and tidy. Internet is reasonable. The gym is in a poor condition and the best pools seem to be for private access only
Stayed 1 night in Dec 2023

6/10 Okay

Melanie

Liked: Room comfort
Stayed 9 nights in Dec 2023

10/10 Excellent

Tracy, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit, going again November .. value for money, clean , good breakfast...
Stayed 5 nights in Aug 2023

10/10 Excellent

JEMIMAH AGNES WANJIRU

Liked: Cleanliness, property conditions & facilities
Palmery is such a beautiful place. With multiple pools per block makes it really nice as it never gets crowded. It's a wakable distance to the beach as well as shuttle service is offered multiple times throughout the day. I did the breakfast option and i was not disappointed. I would stay here again.
Stayed 7 nights in Jun 2023

8/10 Good

Anusha

Travelled with partner
Liked: Cleanliness
The room was spacious & pool access was awesome
Stayed 3 nights in Jun 2023

10/10 Excellent

george

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay once again excellent reception also executive pool access was nice breakfast was good variety and value for money..shuttle to Kata and Karon beach 4 times per day also some excellent Thai restaurants very close to resort eg Red Chair across the road from palmery.
Stayed 15 nights in May 2023

10/10 Excellent

Kristinawati Binte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property and amazing staff
Stayed 3 nights in May 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Above average breakfast. Great staff. My room however had poor wifi, so kept disconnecting every so often. Other than that, great experience!
Stayed 9 nights in Apr 2023

6/10 Okay

Allister

Liked: Room comfort
Disliked: Cleanliness
Beautiful resort but needs some improvements
Lovely ladies and gents at reception. Check-in could not be done before 2pm even though we stayed for a week. Welcome drink was amazing. Breakfast options were ok and food was average. Bath and sink does not hold water in so difficult to shave or bath (room 3104). Room service at no extra charge. Huge let downs: repair shop close to main pool which meant you listened to banging etc whilst trying to relax at the pool; cleaning team was biggest let down. Rooms aren't cleaned that well. Pools are lovely and maintained. Shuttle service to the beaches are a plus.
Stayed 7 nights in Apr 2023

10/10 Excellent

Khairiyah

Stayed 3 nights in Apr 2023

8/10 Good

Hovannes

Stayed 7 nights in Mar 2023

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Tired but ok for the price
Staff are friendly and the room was spacious. The hotel has a lovely reception but the room was a little tired. We had a suite which was nice but the design made it very dark. The maid service is late in the day and a little lacklustre! Overall enjoyed it but wouldn’t repeat. The resort is rather scruffy. Breakfast was good. Direct access to the pool was nice. Beds are very firm
Stayed 6 nights in Feb 2023

10/10 Excellent

Kimmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort with villa style accommodation just over 10 minute walk from the beach. We stayed for 6 nights in a pool access suite. Room was good and spacious, it wasn't luxurious but it didn't lack anything either. Pool access right from your own yard made the whole holiday feel extra relaxing and effortless. Atmosphere in the resort is very relaxing and staff is extremely kind and helpful. Breakfast was ok and they even prepared omelettes/eggs and waffles freshly for request. There is a shuttle bus to the beach but we didn't end up taking it even ones as the walk is short and it's a nice street leading to the beach with lots of restaurants, bars, massages, motorbike rentals etc. Chai Thaifood became our go-to spot. Would definitely stay there again!

6/10 Okay

urit

Travelled with family
Disliked: Cleanliness
Not clean !
The hotel is not clean, the room is not clean. The gym was not clean
Stayed 7 nights in Jan 2023

2/10 Terrible

April

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The palmery has went downhill since covid . Rooms not cleaned properly , breakfast was more suited to lunch ie ... noodles , rice , mashed potatoes , roast potatoes . Every other day we had to ask for toilet paper and tissues . Staff not friendly , restaurant dirty , all around the coffee machine , toaster , walls dirty with cobwebs . Lots of flies in restaurant, not a pleasant hotel at all . I would not recommended it at all , alot of British customers were complaining to the management on daily basis .. Not a four star hotel anymore , more like a two star .. I could go on and on with the problems in this particular hotel .
Stayed 20 nights in Sep 2022

6/10 Okay

Ann Marie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The privacy, the surrou ding blend of nature and the location.
Stayed 6 nights in Aug 2022

8/10 Good

Katia

Stayed 2 nights in Jul 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to great local restaurants, the beach, the room was clean, we had a pool access room which was convenient for a swim anytime
Stayed 2 nights in May 2022

4/10 Poor

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Hotel itself was wonderful. Top marks across the board but the severe mismanagement under the current General Manager is a mess and masively increased our expences by their incompetence. Hotel staff hardly spoke any English at all and even mandatory hotel documents required for the Thai Pass application were badly delayed. This caused us to rechedule our flights with an extra $500 in fare costs and three nights at the begining of our booking which we paid for with our room empty and no attempt at all to compensate. The very same thing occured when we needed to extend our visas. The hotel registration form M30 took the staff 3 days to provide after numerouse calls and reception visits. This cost us 1200 Baht in Uber costs rather than 400 Baht as it took 3 visits to immigration with the officers explaining to the hotel staff repetedly what form was needed. A standard form the hotel knows only to well. Very unhappy with the very avoident General Manager. No matter how polite we were or insistent neither got results in guest care. No matter how good the hotel is it's not worth the stress and disregard. Better to stay somewhere else.
Stayed 27 nights in Mar 2022

4/10 Poor

Michelle

Travelled with partner
Liked: Amenities, property conditions & facilities
I asked at the desk every day to upgrade to a room with a pool and I was told every day to ask the next day and then told it would be available on the 14th. Then I was told it was not available. We walked past the pool rooms and saw some of them vacant. I was annoyed in the end.
Stayed 9 nights in Feb 2020
Response from Thitirat T. on 27 Feb 2020
Dear Mr. Michelle, Thank you for your feedback while you stay with us! Actually the room upgrade will be depend on hotel availability and after I deep investigate with the team found that we are fully book for the Pool Access room. The one that you saw it was vacant room because the guest are not arrival yet. Again, I have to say apologize that our staff did not touch your expectation as well. I hope you will give us another opportunity for the next time stay with us again. Best Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to kata beach, food and lots of things to do.
Stayed 5 nights in Jan 2020
Response from Thitirat T. on 6 Feb 2020
Dear Valued Guest, Thank you for your feedback, I appreciated! Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open floor design was very nice and the staff was very helpful and friendly
Stayed 5 nights in Jan 2020
Response from Thitirat T. on 6 Feb 2020
Dear Valued Guest, Thank you for your feedback, I appreciated! Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room location. Friendly staff amazing place. 10min walk to the beach but hire a scooter from the place directly outside and all will be well
Stayed 3 nights in Nov 2019
Response from Thitirat T. on 2 Dec 2019
Dear Valued Guest, I appreciated your feed back and look forwards to service you again! Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Thitirat T. on 14 Nov 2019
Dear Valued Guest, Thank you for your feedback, I appreciated! Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good resort, excellent reception staff quick and efficient checkin.Spacious clean rooms,nice safe pools for children.Overall nice family resort.
Stayed 5 nights in Oct 2019
Response from Thitirat T. on 7 Nov 2019
Dear Valued Guest, Thank you for your compliment while staying with us at The Palmery Resort. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team. Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent hotel second stay room was excellent Breakfast was also excellent
Stayed 2 nights in Oct 2019
Response from Thitirat T. on 28 Oct 2019
Dear Valued Guest, Thank you for your feedback, I appreciated. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious rooms nice garden areas small gym for some exercise if you want 20 minute walk to beach and there are a variety of restaurants nearby to choose from.Staff at reception are very good and I had a easy and efficient checkin thank you to Cat,Yuree and May and all the staff at the Palmery resort will definitely come back to stay again
Stayed 6 nights in Oct 2019
Response from Thitirat T. on 23 Oct 2019
Dear Value Guest, Many thanks for choosing to stay with us during your recent trip to Phuket. I was delighted to read that your stay with us was enjoyable and memorable. It is always encouraging to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. With Kind Regards,

8/10 Good

siu kee

Liked: Cleanliness, staff & service, room comfort
Room is clean and spacious . Relax atmosphere overall convenient to do massage just walking outside the hotel by 1 mins. Air conditioning not cold enough at 4107（side ) At 4103 ( middle) is cold enough.
Stayed 5 nights in Sep 2019
Response from Thitirat T. on 2 Oct 2019
Dear Siu Kee, I appreciated your feed back and look forwards to service you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, family friendly hotel
As soon as I arrived at The Palmery I was very happy with how pretty and clean it looked. The women at the desk were welcoming and the gentleman helped us carry our bags to our room. We were upgraded for free to a poolside room and it was spacious, clean and really pretty. It was so nice to be able to step out onto a private patio and go right into the pool. We also checked out the shared pool because it had a less deep kids pool for my 2 year old to play in. We opted out of the breakfast and ate outside the hotel but we did order room service twice and it was good and the price wasn't too bad but you can definitely get cheaper eats outside the hotel but it was nice not to have to leave the room, expecially when we were still jet lagged and tired. They have a free shuttle to the beach every hour starting at 9am and we decided to walk back from the beach to the hotel once and it was not far. Overall I am pretty picky about staying at hotels, cleanliness is a big deal since I am traveling with a child. I would 100% stay here again.
Stayed 7 nights in Sep 2019
Response from Thitirat T. on 26 Sept 2019
Dear Katherine, Thank you for your compliment while staying with us at The Palmery Resort. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team. Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon. Warm Regards,

8/10 Good

siu kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly , comfort, competitive price with pool
Swimming pool is very clean and nice
Stayed 3 nights in Jun 2019
Response from Thitirat T. on 25 Jun 2019
Dear siu kee, Many thanks for choosing to stay with us during your recent trip to Phuket. I was delighted to read that your stay with us was enjoyable and memorable. It is always encouraging to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. With Kind Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever..staff were so friendly and attentive. Beautiful room , just perfect. Free shuttle that takes you to the beach came in soo handy. Xx
Stayed 10 nights in May 2019
Response from Thitirat T. on 10 Jun 2019
Dear Value Guest, Thank you for your compliment while staying with us at The Palmery Resort. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team. Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon. Warm Regards,

10/10 Excellent

RaulGonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,everything was perfect....amazing place for couples and families .We’ll definetly be back. The front desk and bar staff was welcoming ,helpful and always with a smile in the face during the our 10 days stay
Stayed 10 nights in May 2019
Response from Thitirat T. on 10 Jun 2019
Dear RaulGonzalez, Thank you for your compliment while staying with us at The Palmery Resort. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team. Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon. Warm Regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Thitirat T. on 25 May 2019
Dear Values Guest, Thank you for your feedback, we appreciated!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nicer than expected and staff was very helpful! Having the pool right outside the room was so much fun. Had a wonderful stay here!
Stayed 2 nights in Apr 2019
Response from Thitirat T. on 10 May 2019
Dear Value Guest, Thank you for your compliment while staying with us at The Palmery Resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Thitirat T. on 2 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Marko

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Worn down resort with good location and staff
Stayed 4 nights in Kata beach Palmery resort. Location is good, but facilities are worn down and not matching the star rating. Would need some serious make up in the rooms
Stayed 4 nights in Mar 2019
Response from Thitirat T. on 19 Mar 2019
Dear Marko, Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Pleasant stay.. good hotel.. location not great
1 room had a rat problem.. They did change the room but I'm surprised that it wasnt looked into by housekeeping whilst cleaning. The front desk staff barring 1 didn't give a hospitable or comfortable feel in their mannerisms of speaking with guests. The hotel and rooms were good.. but nothing within walking distance though in terms of restaurants or shopping but that's a location issue.. And I must thank hotels.com for the upgrade.
Stayed 4 nights in Nov 2018
Response from Thitirat T. on 15 Jan 2019
Dear Value Guest, Please accept our sincerest apologies for all the inconveniences you face during stay with us we thank you for bringing these to our notice. We will have our concerned department look into these various comments and have rectified immediately. Please do allow us to reinstate your confidence in us once again if you wish to return.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a couple of nights and staff were super helpful in getting me to and from the hotel. Perfect room, lots of room and wish I'd been able to stay longer/experience the room more.
Stayed 2 nights in Dec 2018
Response from Thitirat T. on 4 Jan 2019
Dear Sarah, Thank you for your compliment while staying with us at The Palmery Resort. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team. Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon. Warm Regards,

6/10 Okay

Redmond

Liked: Cleanliness
Stayed 9 nights in Dec 2018
Response from Thitirat T. on 1 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shuchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Thitirat T. on 21 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet location, beach is 15min walk on the road. Good value for money.
Stayed 8 nights in Dec 2018
Response from Thitirat T. on 17 Dec 2018
Dear Lana, Thank you for your compliment while staying with us at The Palmery Resort. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team. Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hopping into a pool on hot day -- what could be better than that . . . maybe going to the nice sandy beach or eating inexpensive awesome food . . . or maybe just chilling with a cold beer -- awesome place to spend a vacation! Lots of food choices, 7-11 and "Quicky Mart" locations are nearby.
Stayed 10 nights in Nov 2018
Response from Thitirat T. on 27 Nov 2018
Dear Value Guest, Many thanks for choosing to stay with us during your recent trip to Phuket. I was delighted to read that your stay with us was enjoyable and memorable. It is always encouraging to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. With Kind Regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed here for 16 night We did email to request a room in the sun but when we arrived we had been put in a room in the shade We requested to be moved the next day and they did move us Staff were nice Breakfast was a little disappointing however we found out that we could order bacon so that was good We would definitely book again
Stayed 16 nights in Nov 2018
Response from Thitirat T. on 24 Nov 2018
Dear Paul, Many thanks for choosing to stay with us during your recent trip to Phuket. I was delighted to read that your stay with us was enjoyable and memorable. It is always encouraging to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. With Kind Regards,

8/10 Good

Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
Except for the fact that the beach is not close (though not far either), the hotel is great. In particular, the prices of food and drinks are incredibly cheap. The vicinity is quite and therefore good for reflection/soul-searching.
Stayed 4 nights in Nov 2018
Response from Thitirat T. on 24 Nov 2018
Dear Bernardino, Many thanks for choosing to stay with us during your recent trip to Phuket. I was delighted to read that your stay with us was enjoyable and memorable. It is always encouraging to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. With kind regards,

8/10 Good

Timothy, Brisbane

Liked: Cleanliness, room comfort
Nice resort away from the busy streets
Our stay was really nice and pleasant. We were welcomed by a nice cold drink during check in. We were lucky enough to receive a complimentary room upgrade. Although our front yard pool is shared between 8 rooms, it still feels private as we enjoyed the pool when there weren't other people there. We had our breakfast booked throughout our stay. It was decent but nothing to shout about. We would have been better off getting breakfast at Kata town. Staff are generally nice and attentive, except the chef who constantly wears sunglasses. Note that the resort is about a good 15 minutes walk from the Southern tip of Kata beach. My fiancee and I found it's a good way to exercise for all those nice food we had. In general, we really enjoyed our stay. It was quiet and definitely different from the other crowded resorts near Kata and Karon Beach.
Stayed 5 nights in Oct 2018
Response from Thitirat T. on 9 Nov 2018
Dear Timothy, Many thanks for choosing to stay with us during your recent trip to Phuket. I was delighted to read that your stay with us was enjoyable and memorable. It is always encouraging to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. With Kind Regards, Thitirat T.

8/10 Good

Chicko, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous value for money
We had a pool access room and enjoyed all. Staff were great and the pool access excellent. Maybe just a bit too warm in the pool and just an average breaky but overall fabulous value for money.
Stayed 5 nights in Aug 2018
Response from Thitirat T. on 8 Oct 2018
Dear Chicko, Many thanks for choosing to stay with us during your recent trip to Phuket. I was delighted to read that your stay with us was enjoyable and memorable. It is always encouraging to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this is certainly very motivating for them to hear. We all look forward to welcoming you again on your next visit. With kind regards,

8/10 Good

Maddy, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , close to town
Great hotel was given an up grade to pool room, breakfast was great plenty to choose from. Staff friendly and helpful.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018