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"Clean room, staff was incredibly friendly and helpful with every request."

"The rooms were nearly spotless and the staff went above and beyond to respond to my and my guest's requests. The issues I did have were with the initial information provided by the resort staff regarding the military action being taken by the Mexican authorities to suppress the attacks of the cartels located throughout Mexico including in Quintana Roo where the TRS Yucatan hotel was located. Initially there was a lack of information which lead to anxiety and fear of what was ocurring outside the resorts property. The staff did provide more information after I made a direct requests for information from the hotel staff. This was quickly provided when two supervisors put me and my guest at ease reassuring us that the situation had been controlled when they visited my room to inform us in person. I felt this information could have been provided in a quicker and more efficient manner but in the end the two hotel supervisors who visited my room to provide this information did respond and were attentive to our requests. My only issue was that they should have been more proactive providing this information without guests having to have requested it from them. This could have been managed in a better way in my opinion. This is not so much a complaint but more of a recommendation so that the hotel improves their communication for matters such as this one in the event something like this ever repeats itself."

"Above spotless was emaculent "

"Excellent spot for this time of the year."

"Food was great! Good entertainment "

"All the staff were very friendly! The concierge’s made it easy to make dinner reservations and schedule shuttles. There were so Many choices for restaurants. My family had an absolutely amazing vacation. I will definitely come back!!! "

"Great spot!"

"I loved everything about this resort. My room, the staff, the amenities and the food met all of my expectations "

"Rooms, restaurants, amenities all were excellent. Only thing that we were not happy about was the time spent on checkin at new phase lobby. Not sure whether it was just bad timing, cause every other time we managed all we needed very quickly."