3 outdoor pools

Reviews of Namaka Resort Kamala

5 out of 5
Namaka Resort Kamala
17/38 Moo 6, Kamala Beach, Kamala, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 68 reviews" "
Rating 8 - Good. 15 out of 68 reviews" "
Rating 6 - Okay. 11 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property, perfect for honeymoon
Stayed 2 nights in Feb 2024

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it will highly recommend to my friends
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing views, and excellent food and breakfast buffet. Highly recommend staying if in Kamala!
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay And will definitely be returning Many thanks
Stayed 9 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot, nothing special
Overall good hotel in the Kamala beach area. Good location within walking distance to the town center. Shuttle to the beach. Clean rooms and friendly staff. Pretty resort with multiple pools. I did find that the food and drinks were overpriced at the hotel and the wifi needed to be reconnected every time we were in the room. Otherwise pretty decent stay.
Stayed 4 nights in Jan 2024

2/10 Terrible

Dharmendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Ariana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Melody

Disliked: Cleanliness, staff & service, property conditions & facilities
We were given a used room, the bed showed the imprint that someone was recently laying in it. Used coffee cup on the table with trash. Unfortunately we flew in at midnight so we weren’t able to get another hotel. Ended up staying in a different room there for one night, overall it just felt uncomfortable and not very clean. Floors were creaky and rooms had a weird stench. The photos were nothing like how they were advertised on Expedia. Checked into Sunprime Kamala Beach Resort the next day and highly recommend booking there
Stayed 5 nights in Dec 2023

6/10 Okay

Der

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Chuck

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property on the side of a hill overlooking the ocean. The views are spectacular and the staff was the best. I would give them 10 stars.
Stayed 4 nights in Jun 2023
Response from Namaka Resort Kamala Team on 24 Jul 2023
Hi Chuck,Thanks for your wonderful review! We're thrilled to know that you found our property beautiful, with its stunning ocean views. Our staff's dedication to providing exceptional service is truly appreciated. Your kind words mean a lot to us! We hope to welcome you back for more unforgettable experiences in the future!

10/10 Excellent

Donny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view is great. Could use some maintenance. Staff was excellent.
Stayed 4 nights in Jun 2023
Response from Namaka Resort Kamala Team on 14 Jul 2023
Thanks for your feedback Donny. We appreciate your 5/5 rating and we are glad our service met your expectations. We have taken your suggestion regarding maintenance and will definitely make improvement.Once again thanks for choosing Namaka Resort Kamala. We hope to see you on the next one.Cheers

6/10 Okay

Lay Eng

Stayed 1 night in Jun 2023
Response from Namaka Resort Kamala Team on 12 Jun 2023
Hi Lay,Thanks for your rating. We see it was up to satisfactory one, feel free to let us know how can we improve so that we can serve our upcoming guests better.We hope to see you soon.

6/10 Okay

Sienna

Travelled with partner
Disliked: Property conditions & facilities
not advertised on line but a lot of the resort is closed - only the 1 buffet restaurant not upstairs bar/dining. the buffet was mid not a lot of options for food and average quality. The room service was a huge let down - expensive and flavourless. Got the beef burger on 2 occasions and the patty was raw. The property itself is beautiful and has a lot of potential, just needs a bit of love and preferably more options for food and more activities.
Stayed 6 nights in May 2023
Response from Wicharn Phoomphiphat on 24 May 2023
Dear Sienna,Thank you very much for your recent stay with us and for the time you took to write this review. I am disappointed to read that we did not manage to live up to your expectations on this occasion and we would like to express our sincere apologies for this. We strive to provide exceptional experiences to all our guests and hence your feedback is very important to us. your value comment will share with the management team to look into the detail and do improvements to make it better for our lovely guests. We do hope that you will consider staying at Namaka Resort Kamala in the future and if you do so, please feel free to let us know personally and we will be happy to look after your arrangements personally.Best WishesNamaka Resort kamala

6/10 Okay

Parin

Travelled with partner
Liked: Cleanliness, amenities
Love the room and view. It was nice stay but compare to the price and the five stars rate breakfast can be more better. it’s variety of food but all are almost run out and don’t have refill. I love everything about the room except the broken pipe in my second day.
Response from Namaka Resort Kamala on 15 Apr 2023
Dear Khun Parin,Thank you very much for your recent stay with us and for the time you took to write this review. I am disappointed to read that we did not manage to live up to your expectations on this occasion and we would like to express our sincere apologies for this. We strive to provide exceptional experiences to all our guests and hence your feedback is very important to us. We do hope that you will consider staying at Namaka Resort Kamala in the future. Best wishesNamaka Resort Kamala

10/10 Excellent

Nga Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff s friendly n very helpful
Stayed 3 nights in Apr 2023
Response from Wicharn Phoomphiphat on 12 Apr 2023
Dear Nga Yin,Thank you ever so much for your wonderful feedback. It’s fantastic to review that your stay with us was amazing. We look forward to serving you again soon.Best wishesNamaka Resort Kamala

8/10 Good

Lenard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views
Great views and good location, staff were accommodating. Shuttle takes. you to Kamala Beach. Not ideal for people with mobility issues as it is on a hill with lots of stairs. Could use a little refresh, had some peeling paint.
Stayed 4 nights in Mar 2023
Response from Best wishes Namaka Resort Kamala on 16 Mar 2023
Dear Khun Lenard,Thank you for taking time to share your experience at Namaka Resort Kamala. We strive to provide exceptional experiences to all our guests and hence your feedback is very important to us. we do hope that you will consider staying at Namaka Resort Kamala again in the future.

8/10 Good

Aj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent International breakfast buffet.
Stayed 24 nights in Jan 2023
Response from Wicharn Phoomphiphat on 24 Feb 2023
Dear Aj,Thank you for taking time to review your stay with. We are pleased to read that your stay was lovely from start to finish and that our team was able to make your holiday a memorable one. We are also extremely happy to read that you felt our breakfast was amazing. Thank you ! We look forward to seeing you and thanks you for your comments to help us continue to make Namaka Resort Kamala to be the best experience we can for our lovely guests.Best wishes,Namaka Resort Kamala

8/10 Good

KIMBERLY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view of the property. Staff are friendly. The downsize is that there no elevator. Also its not close to stores.
Stayed 5 nights in Feb 2023
Response from Wicharnp on 22 Feb 2023
Dear Kimberly,Thank you very much for your recent stay with us and for the time you took to write this review. We strive to provide exceptional experiences to all our guests and hence your feedback is very important to us. we do hope that you will consider staying at Namaka Resort Kamala again in the future.Best wishes,Namaka Resort Kamala

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were amazing. Phuket is paradise within paradise. I didn’t want to leave Thailand after seeing Phuket.
Stayed 4 nights in Feb 2023
Response from Wicharn Phoomphiphat on 15 Feb 2023
Dear Brandon,Thank you for taking time to review Namaka Resort Kamala and sharing your perfect stay. This feedback allows us an opportunity to share within our team that their hard work is being recognized and your stay was an “Exceptional” one. Thank youBest wishes,Namaka Resort Kamala

2/10 Terrible

Cassian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location, even worse service. Rooms are filthy and AC ventilates an awful sewage smell. Pool is unusable as no water flow so water is stagnant. Have stayed in far better places in Kamala for half the price. Do not me lured in by their marketing!!
Stayed 3 nights in Jan 2023
Response from Namaka Resort Kamala on 8 Feb 2023
Dear Cassian,Thank you for bringing to our attention the difficulties you have had. We would like to apologize for the inconvenience cause with the unfortunate experience you had during your stay with us. Your feedback is important to us, and we take it very seriously. We apologize for the issues with the location, service, room cleanliness, AC ventilation and pool. These are not the standards we strive for, and we will use your feedback to improve these areas for future guests.We understand that there are many options for accommodations in Kamala and regret that we did not meet your expectations. However, we assure you that we have taken a serious note with your review and our team is constantly working on thosepart to improve. We hope you will consider giving us another chance to provide you with the quality service and experience you deserve.Best regardsNamaka Resort Kamala Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't get close to this property!!!
terrible hotel! Picture are not similar to the hotel, it's dirty, smell like sewerage. The rooms are on top of a hill with no Elevators and dangerous to try to get to the lobby! We asked a refund for all of those reasons and mainly because it was like a prison for us and no one cares as long as you already paid
Stayed 4 nights in Jan 2023
Response from Namaka Resort Kamala on 10 Feb 2023
Dear valued guest,Greetings from Namaka Resort KamalaThank you for taking the time to share your experience with us. We are sorry to hear that your expectation was not met. Your safety and comfort are our top priority. We provide a minivan and buggy to transport guests to their rooms. We understand your frustration and disappointment. We hope you will accept our sincere apologies and give us the opportunity to serve you again in the future.Best regards,Namaka Resort Kamala Team

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable and clean room. Beautiful view. We just had to walk and climb a few stairs to get to our room which was at the very top of the hill. Also found out about certain bugs that like to sing like an alarm from time to time. Aside from that we really enjoyed our stay.
Response from Namaka Resort Kamala on 9 Feb 2023
Dear Ms. Joanne,Thank you for taking the time for reviewing us. Your feedback is important to us because it helps us maintain standards so that we can provide more comfort and a pleasant experience for our future guests. We are also glad that you found our staff friendly and helpful. Here at Namaka, we have buggy and minivan constantly sending guest off to their room for their convenient, kindly, feel free to ask our front office on your next stay. As our resort is connected with nature, sometimes some bugs indeed sing. We request our valued guests to keep the door closed in order to reduce the noise, also we have forwarded this review to our expert team for consideration.On behalf of the entire team at Namaka Resort Kamala, we thank you for choosing us and hope to see you again in the coming days.Best regards,Namaka Resort Kamala Team

6/10 Okay

Naomi

Liked: Cleanliness, amenities, property conditions & facilities
They charge 550 for breakfast which is fine because they will tell you before hand but I was just charged 2,500 for the laundry service I thought was free. No one told me about that and they display the laundry bag in the room as if it’s a part of their services with no warning. Fabulous location!
Stayed 1 night in Nov 2022

8/10 Good

Amir

Stayed 4 nights in Sep 2022

4/10 Poor

Niko

Disliked: Staff & service
Low quality everything
Soom smelled moldy, breakfast was terrible , location not too good.. this is definitely not a 5* place. Cannot think of a reason to stay here even for the low price.
Stayed 3 nights in Mar 2022

8/10 Good

Folmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous resort
Beautiful located hotel very well run with very friendly staff The food from the dinning room was a bit disappointing
Stayed 7 nights in Jan 2022

10/10 Excellent

Louis Norton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views at Namaka are exceptional. The staff are wonderful -- especially the lovely Nicha who looked after our little girl while we took a bit of time for ourselves. On that note, very child friendly! Also, when we wanted a different view, we were accommodated quickly and efficiently. We loved our stay here. Thanks!
Stayed 9 nights in Dec 2021
Response from Namaka Resort Kamala on 19 Jan 2022
Thank you for your review. We are really glad to know that you had a great stay with us.

2/10 Terrible

Richard

Travelled with family
Disliked: Staff & service
Stayed 9 nights in Dec 2021

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel around Kamala
A very nice hotel in a nice area of Phuket, with some walk (unless you have a scooter) to the Kamala beach area.
Stayed 3 nights in Dec 2021
Response from Namaka Resort Kamala on 6 Jan 2022
Thank you for your review. We are really glad to know that you had a great stay with us.

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2021
Response from Namaka Resort Kamala on 6 Jan 2022
Thank you for your review. We are really glad to know that you had a great stay with us.

10/10 Excellent

Sofiene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
Very nice hotel on millionaire mile in kamala. Comfortable room and a lovely view from the restaurant and outside area. Service was top notch and I will definitely be back. Book without hesitation, you will love your stay.
Stayed 1 night in Jan 2021
Response from Namaka Resort Kamala on 19 Jan 2022
Thank you for your review. We are really glad to know that you had a great stay with us.

6/10 Okay

Juuso

Liked: Cleanliness
Disliked: Staff & service, room comfort
Covid time
Hotel was opened again after corona and everything was still closed and nothing available. Room was nice, that’s it. Hotel was more 3-star than 5.
Stayed 1 night in Oct 2020
Response from Namaka Resort Kamala on 19 Jan 2022
Thank you for your review. We are really glad to know that you had a great stay with us.

8/10 Good

Rachael, GBR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities at namaka were great. Swimming pools all good and reception and restaurant looked great The food wasn’t good on the event nights. We attended the cow boy bbq and thought it was expensive for what we got. Food wasn’t great
Stayed 3 nights in Feb 2020
Response from Namaka Resort Kamala on 19 Jan 2022
Thank you for your review. We are really glad to know that you had a great stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Klittuch / Jip on 18 Feb 2020
thank you for staying with us.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Christmas
We had a really relaxing time here over Christmas. The hotel is clean and quiet with lovely pools and views. Staff are amazing and the food was excellent. It was my birthday on boxing day and I was surprised by the staff bringing me cake and singing to me at breakfast. Made me feel special. Would definitely return.
Stayed 6 nights in Dec 2019
Response from Klittuch Genelli / E-Commerce Manager on 11 Jan 2020
Dear Paula, Greetings from Namaka Resort Kamala! Thank you for choosing to spend your precise holiday with us and for your kind comment with the 10 out of 10.. We were very happy to learn more about your positive experience in particular of staffs, services, and stunning view, your kind comment is very meaningful to encourage our team to continuously improve and maintain our service, they have seen your sincere and kind comments with the big smile! Once again we would like to thank you very much for your support, we do really hope to have the pleasure of welcoming you again in the near future. Best Regards, Namaka Resort Kamala Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and they have regular shuttle bus to the beach.
Stayed 3 nights in Dec 2019
Response from Klittuch Genelli / E-Commerce Manager on 8 Jan 2020
Dear Valued Guest, Greetings from Namaka Resort Kamala! Thank you for choosing to spend your precise holiday with us and for your kind comment with the 5 out of 5 scores. We were very happy to learn more about your positive experience in particular of suttle bus services. Once again we would like to thank you very much for your support, we do really hope to have the pleasure of welcoming you again in the near future. Best Regards, Namaka Resort Kamala Team

10/10 Excellent

Sinisa

Liked: Cleanliness, staff & service, property conditions & facilities
Better internet quolity should be good to have
Stayed 21 nights in Jan 2024

6/10 Okay

Mael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Nous avons bien été accueillis, cependant les chambres ne sont pas proches de la piscine, il faut prendre une voiture de golf. Nous avons été déçus de la propreté de la chambre et des choses qui ne fonctionnait pas. Sol selon nous pas nettoyé lors des passages de nettoyages, cheveux et saletés présents, bêtes présentes, draps et housses d’oreillers tachés, des lumières qui ne fonctionnaient pas, accroche papier toilette cassé, calcaire présent à certains endroits. Au sujet de la piscine, rien à dire, simplement les serviettes qui étaient sales.
Stayed 4 nights in Jan 2024

10/10 Excellent

Johnnie Aabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Liloz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr super. Tolle Zimmer. Toller Pool. Super Frühstück
Stayed 1 night in Dec 2023

8/10 Good

Jukka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view to the sea. Good breakfast and good swimming pool areas.
Stayed 6 nights in Nov 2023

2/10 Terrible

herbst

Disliked: Staff & service
Ich mußte die Übernachtung 2 Tage nach Buchung absagen. Gemeldet aber weder von Hotel.com noch vom Hotel eine Resonanz. Kann den Termin nicht halten muß muß die Buchung sowie Zahlung saußen lassen. Kein guter Kundenservice. Habe über andere Plattform ein besseres Hotel ohne Buchungsprobleme gefunden.
Stayed 1 night in Sep 2023
Response from Phuket Emerald Beach Resort on 9 Oct 2023
We apologize for the inconvenience you experienced with your booking. Please note that your booking was made through Expedia, and it's generally necessary to make full payment before the due date to confirm your reservation. Hotel policies can vary, and it's essential to review and comply with the terms and conditions provided during the booking process.We are also sorry to hear that you had difficulty cancelling your overnight stay and didn't receive a response from Hotel.com or the hotel. We understand your frustration, and we appreciate your feedback regarding the customer service experience.

10/10 Excellent

Phusit

Stayed 1 night in Jun 2023
Response from Namaka Resort Kamala Team on 15 Jun 2023
Thanks for your perfect 10/10 rating Phusit. Hope to see you on the next one!!! Let's goooooooooo...!!!

8/10 Good

Eric

Stayed 14 nights in Feb 2023
Response from Best wishes Namaka Resort Kamala on 30 Mar 2023
Dear Khun Eric Thank you for taking the time to share your experience at Namaka Resort Kamala. We strive to provide exceptional experiences to all our guests and hence your feedback is very important to us. we do hope that you will consider staying at Namaka Resort Kamala again in the future.

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023
Response from Namaka Resort Kamala Team on 8 Feb 2023
Dear Ms. Lena,Thank you for your amazing 10/10 rating. We hope to see you again.Best regards,Namaka Resort Kamala Team

4/10 Poor

NAOKI

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
ベッドシーツが生乾きで臭かったです。そして、そのベッドシーツが変えられず三日間すごしました。
Stayed 2 nights in Jan 2023
Response from Namaka Resort Kamala on 10 Feb 2023
Dear Matsuo-san,Greetings from Namaka Resort Kamala,Thank you very much for your feedback. It not only helps us improve our service, but also prevents something like this from happening to our future guests. Please accept our apologies for the inconvenience caused to you.We hope you will forgive us and look forward to serving you again.Kind regards,Namaka Resort Kamala Team

6/10 Okay

Peter

Liked: Property conditions & facilities, room comfort
Not for me
Pretty hotel, but terrible Wi-Fi! Only place it was working OK was in breakfast area. In my room and balcony it was not working at all most of the time. So no Wi-Fi calls home to my family. “New” towels was all very stained and didn’t feel clean at all. The hotel is about 2km away from Kamala beach, and also the closest store. 200baht one way with transport and no pedestrian lane if you want to walk instead Breakfast was pretty boring, a lot of stuff but not so good to eat.
Stayed 4 nights in Jan 2023
Response from Namaka Resort Kamala on 8 Feb 2023
Dear Peter,Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered issues with the Wi-Fi during your stay and that the towels provided were stained and not up to your standards. We will use your feedback to improve these areas and ensure that future guests have a more enjoyable experience.We appreciate your feedback regarding the breakfast, and we will take note of your concerns to improve the variety and quality of food offered.Thank you for choosing to stay with us and we hope you will accept our sincere apology and allow us to make it up to you in the future.Best regards,Namaka Resort Kamala Team

6/10 Okay

Rodrigo

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The standard is not as good as advertised, but it was ok
Stayed 5 nights in Dec 2022
Response from Namaka Resort Kamala on 9 Feb 2023
Dear Mr. Rodrigo,Thank you for the review. We are glad you find it well satisfactory; every single review is important to us, and we are constantly working on improving so that it will match your expectation on your next visit if you give us opportunity serve you again. Thank you for choosing Namaka resort Kamala and we appreciate for your kind feedback.Best regards,Namaka Resort Kamala Team