Grand Paragon Reviews

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Reviews of Grand Paragon

Grand Paragon

Jl. Gajah Mada No. 126, Gajah Mada, Jakarta

6.8

6.8/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

6/10 Okay

Dennis

Travelled with family

11 Feb 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Cleaning stuff for friendly

Stayed 6 nights in Jan 2024

6/10 Okay

Kirana

25 Feb 2023

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

A Mix of Good and Bad

We stay three nights at Grand Paragon hotel,. The room is cosy and quite clean except I notice a few tiny cockraches around and some of the towels and bedsheet or blanket have stains which should not give to guests for using.

Stayed 3 nights in Feb 2023

2/10 Terrible

Corrinne, Fort Lauderdale

24 Nov 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Poor service and unreliable amendities

Stayed 14 nights in Nov 2022

Response from Hanang on 21 Dec 2022

Dear Mrs. CorrinneWarm Greeting From Grand Paragon Hotel JakartaFirst of all we just want to say thank you for staying at our Hotel. And at this moment we also want say sorry for your uncomfortable during your stay. All your complaint that time we try to do the best also we try to upgrade your with the rest of your booking date. And we hope it will not happen to you anymore. Please let me know if you want to stay with us again. Once again we say sorry to Mrs. Corrinne. See you and we are ready to serve you when you stay with us again.Best Regards,Hanang SamudraFront Office Manager

4/10 Poor

Pieter

Travelled with family

3 Jan 2022

Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with family and small children

29 Oct 2019

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Con: air con needs time to be cool. At least half day. Pro: near city and staff is very friendly.

Stayed 2 nights in Oct 2019

6/10 Okay

soo wei

14 Sept 2019

Liked: Cleanliness

Stayed 3 nights in Sep 2019

8/10 Good

WAJDI

5 Aug 2019

Liked: Staff & service

Stayed 2 nights in Aug 2019

10/10 Excellent

David

7 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new cosy hotel

The hotel is new and rooms are clean. daily making of room abit slow but acceptable. Location is a big challenge. Always have traffic jam. But along Jl Gajah Mada is where some eateries and night entertainment are.

Stayed 2 nights in Feb 2019

Response from Best regards, Syahrir Arief General Manager on 31 Mar 2019

Dear Mr David, Thank you for taking the time to review us and for choosing to stay with us on your business trip. Regarding the shortcomings you experienced during the stay, please accept our sincere apologies as these were not up to our standards. This review has been shared with the team for immediate improvement including the guest services, which we agreed that we should have not make you waiting. Should travels bring you back to Jakarta, we hope for another opportunity of welcoming you and your partners in a more pleasant stay experience.

6/10 Okay

Verified traveller

29 Jan 2018

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

If only water and wifi good, it is the best hotel

Hotel located in centre of city, nearby to most attraction, shopping mall and entertainment. Staff and crew services are great too. But the hotel is quite old, you can see from the first step in the room. There is no power plug beside bed. Water pressure not strong sometime none, can you believe it happen during shower? Although Wifi is provided, most of the time there is no internet. Breakfast is ok, combination of western and local food. Got hot coffee and tea, with juices.

Stayed 2 nights in Jan 2018

Response from Luthfan on 30 Jan 2018

Dear our valued Guest, Thank you for taking your time to write this review, we are glad to hear that you like our location, staff services, and breakfast. We sincerely apologize for the problems you encountered with water and wifi. We are looking into these problems and hopefully it will be solved soon. We look forward for a chance to serve you again. Best regards, Grand Paragon Hotel.

8/10 Good

WAJDI

29 Jan 2018

Liked: Staff & service

Stayed 2 nights in Jan 2018

Response from Luthfan on 2 Feb 2018

Thank you for your time by giving us a review, we are glad that you had a pleasant experience while staying with us. We look forward for a chance to serve you again, thank you.

6/10 Okay

Verified traveller

28 Oct 2017

Liked: Cleanliness

Disliked: Staff & service

Stayed 1 night in Oct 2017

Dear our valued guest, We would like to thank you for your generous review. We are looking forward for a chance to serve you again. Thank you for staying with us. Best regards, Grand Paragon.

6/10 Okay

Pak Ahmad

30 Dec 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Not enough facilties in room. Poor lighting.

On check in I was given a windowless room. Next day I requested to change the room. Yes I was given a room with a window with an additional payment. Both rooms have low water pressure and poor lighting. Not enough towels. Not enough electrical points for your needs. No kettle. The room was over priced. Not recommended.

8/10 Good

Verified traveller

14 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yap

10 Nov 2016

Liked: Cleanliness, staff & service

Stayed indoors as there's the anti-Chinese Riot. Even managed to get a room upgrade.

6/10 Okay

Salahuddin, Singapore

11 Apr 2016

Reasonable rates..

The rates are reasonable. Easy accessibility by taxi as the Hotel is in the main road. It seems the rooms have no windows. (I have stayed there twice, both time my room has no windows). The aircon is lousy; it took about 4 hours to get cool.

6/10 Okay

Rosidi, Shah Alam, Malaysia

24 Jan 2016

Disliked: Staff & service

Not an enjoyable stay, misleading information

First of all, I was disappointed with Expedia/Hotels.com for the misleading information when I booked a room at the hotel. The room I booked and paid using Hotels.com was for a non-smoking, room with city view & with breakfast. However, upon check-in, I was given a smoking room without windows & no breakfast. After much arguing & showing my booking print, I was given breakfast but the room remains. I was told that the Hotel received booking from Expedia/Hotels.com for a room different from what I have booked. About the hotel itself, the wifi in the room was lousy, you have to use the lobby to get a decent wifi coverage. The atmosphere was not good because you can still hear loud music from your room around 3-4 am. Totally not an enjoyable stay

8/10 Good

Verified traveller

28 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

4 Jan 2020

Liked: Staff & service, room comfort

タオルについて、バスタオル1枚しかなく、フェイスタオルおよびハンドタオルは、置いて欲しい。

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller

28 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

6/10 Okay

oi li, Hong kong

23 Sept 2019

Stayed 14 nights in Sep 2019

6/10 Okay

Verified traveller

14 Apr 2019

biasa

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

5 Apr 2019

biasa

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

22 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

biasa

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

2 Jan 2019

評価可もなく不可もなく

値段は高くもないが安くもない。スディルマンからの接続は良い。ショッピングモールが建物内にあるので便利だが食事は選択肢が少ない。

Stayed 1 night in Nov 2018

10/10 Excellent

LEE

23 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔하고 합리적인 호텔

괜찮았습니다. 조식도 좋았어요.

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

14 Dec 2018

Liked: Cleanliness, staff & service, room comfort

利用しやすいホテル

sudirmanからkotaへの行きやすい動線上にある。値段は安いが見栄えもする。利用し安いホテル

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

10 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

16 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cukup

Stayed 1 night in Oct 2018

4/10 Poor

katsushige

17 Jul 2018

Disliked: Property conditions & facilities, room comfort

立地だけは良い

wi-fiはほとんど繋がらない。冷蔵庫は電源は入るが全然冷えない。ドアは蹴らないとしまらない。中国人が夜中に騒ぐ。なかなか東南アジア的なホテルだった。

Stayed 2 nights in Jul 2018

4/10 Poor

Peter, Washington, DC

23 Aug 2017

Disliked: Cleanliness, staff & service, property conditions & facilities

Many Cockroaches in Executive Deluxe Room

I stayed 2 nights in an executive deluxe room. I found a cockroach inside the room, followed by many of them. I reported the issuue to the front disk staff who just laughed. Because I was upset from the fact that one of the cockroaches passed by my eye when i was looking through the door nador, I asked for the duty manager. He apologized and promised to change the room. I returned to the room, packed my stuff, and waited 3 hours (no eating, no sleeping), but no response. At 11 pm, the housekeeping service asked my permission to clean the room and I dissmissed him. I coukd not stay longer in my second day of stay and left the hotel early morning.

Stayed 2 nights in Aug 2017

Response from Luthfan on 15 Sept 2017

Dear Mr Peter, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made. We are trying our best to make sure these kinds of problem will not happen again. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Verified traveller

4 Jan 2017

Liked: Cleanliness, staff & service

Ok hotel

Nice view from the breakfastroom!

6/10 Okay

Verified traveller

28 Sept 2016

Liked: Cleanliness, staff & service

町の中心地にあり移動に便利

従業員の対応がよく各部署とも言葉が通じなくとも親切です。あと部屋がもう少し明るくなるとよいと思う。スーパーマーケットが隣接していてべんりです。

6/10 Okay

sho

23 Jun 2016

Disliked: Property conditions & facilities, room comfort

便利だけど価格に見合わない設備

TRJマンガブサール駅のすぐ近く。隣にスーパーマーケットや近くにスタバ、バーガーキングがあり便利。　冷蔵庫があるのは良い点だが、窓なしの部屋で価格に見合わない気がする。クーラーの効きが悪く、調整もできない。

8/10 Good

ＥRＯたぬき, 日本

29 Mar 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

酒購入とトランスジャカルタが近くて便利

タイトルどおり上記2つに関してはすぐ隣で非常に便利です。あと近くに24時間営業の両替商があること、ＷＩＦＩが強いのも便利な点ですマイナスポイントは、部屋に窓がないこととセーフティーボックスがないことコンセントが１つしかないことです部屋の構造上窓のないへやは小窓一つないのです。セーフティーボックスはフロントにあると書いてあったのですが、私のつたない英語では相手が何を言ってるのかわからず預かってくれませんでした。チェックインのデポジットはクレジットカードＯＫで40万ルピア（4千円くらい）でした