Grand Mercure Jakarta Kemayoran Reviews

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Reviews of Grand Mercure Jakarta Kemayoran

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B-6, Superblok Mega Kemayoran, Jakarta, Central Jakarta

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

Michael

Travelled with partner

9 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.

Stayed 3 nights in Apr 2024

Response from Lalu Aswadi Jaya on 10 Apr 2024

Dear Mr. Michael,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager

6/10 Okay

Kok Chor

Business traveller

25 Mar 2024

Disliked: Staff & service

Check in counter staff was half day dreaming. Don't know what they ask? Make mistakes. Ask me to rate my stay in hotel even before I checked in. The staff cannot recognise her guest. Check out the same too, never close my pending deposits, I must remind her. Address my surname but spoke to me in Bahasa, no initiative, slow like sloth, no energy, lack of zeal to serve... Probably they blame it on their fasting. Breakfast almost empty at 0830am., never replenish food, coffee machine is half working, can only grind and prepare quarter cup of coffee.

Stayed 2 nights in Mar 2024

Response from Lalu Aswadi Jaya-General Manager on 31 Mar 2024

Dear Mr. Kok Chor,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Lalu Aswadi JayaGeneral Manager

6/10 Okay

Alok, Charlotte

Business traveller

13 Mar 2024

Liked: Cleanliness, staff & service, amenities

Service levels could be improved. Gym area a bit run down too

Stayed 1 night in Mar 2024

Response from Lalu Aswadi Jaya-General Manager on 13 Mar 2024

Dear Mr. Alok,Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Lalu Aswadi Jaya General Manager

2/10 Terrible

adam

Business traveller

10 Mar 2024

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.

Stayed 2 nights in Mar 2024

Response from Lalu Aswadi Jaya-General Manager on 13 Mar 2024

Dear Mr. Adam,Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Lalu Aswadi Jaya General Manager

6/10 Okay

Sarah, Fishers Landing

Business traveller

9 Mar 2024

Liked: Staff & service, property conditions & facilities

Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.

Stayed 2 nights in Mar 2024

Response from Lalu Aswadi Jaya-General Manager on 13 Mar 2024

Dear Ms. Sarah,Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Lalu Aswadi JayaGeneral Manager

8/10 Good

David

12 Feb 2024

Stayed 2 nights in Feb 2024

Response from Lalu Aswadi Jaya-General Manager on 31 Mar 2024

Dear Mr. Hasbi Hasbi,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mr. Lalu Aswadi jayaGeneral Manager

8/10 Good

David

Travelled with family

11 Feb 2024

Liked: Amenities

The staff is good . Only thing is , we booked supposed to be a week after but due to emergency, my father in law died , they don’t want to refund , hope at least there’s some consideration when it comes to this situation.

Stayed 3 nights in Feb 2024

Response from Lalu Aswadi Jaya-General Manager on 28 Feb 2024

Dear Mr. Mat Sapri, Thank you for taking your time to review Grand Mercure Jakarta Kemayoran Hotel. According to your review, I want to apologize for not delivering experience that not meets your expectation during your stay. I will use your review to make an evaluation for a better services and quality. I hope we can serve again in the future with the best way. Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

Jawad, Noaim

31 Dec 2023

Stayed 6 nights in Dec 2023

Response from Mr. Lalu Aswadi Jaya - General Manager on 25 Jan 2024

Dear Mr. Jawad,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

2/10 Terrible

Kok Chor

Business traveller

19 Dec 2023

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.

Stayed 2 nights in Dec 2023

Response from Mr. Lalu Aswadi Jaya - General Manager on 25 Jan 2024

Dear Mr. Kok Chor,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

muhammad

21 Nov 2023

Stayed 4 nights in Nov 2023

Response from Mr. Lalu Aswadi Jaya - General Manager on 25 Jan 2024

Dear Mr. Muhammad,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

6/10 Okay

Yong

Travelled with partner

13 Nov 2023

Liked: Cleanliness, staff & service, amenities

Decent rooms and check in lobby. The walls however are very thin. You can hear your neighbour’s conversations clearly.

Stayed 3 nights in Nov 2023

Response from Mr. Lalu Aswadi Jaya - General Manager on 14 Nov 2023

Dear Mr/Ms. Yong, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

8/10 Good

Steve

15 Oct 2023

Stayed 2 nights in Oct 2023

Response from Mr. Lalu Aswadi Jaya - General Manager on 9 Nov 2023

Dear Mr/Ms. Steve,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

Bobby

Business traveller

24 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel Nice ambience Well trained staff Large and clean room Nice food choices

Stayed 4 nights in Sep 2023

Response from Mr. Lalu Aswadi Jaya - General Manager on 25 Sept 2023

Dear Mr. Bobby,Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

8/10 Good

Lee Lee

23 Sept 2023

Stayed 5 nights in Sep 2023

Response from Mr. Lalu Aswadi Jaya - General Manager on 13 Oct 2023

Dear Valued Guest,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

8/10 Good

Clemence

Business traveller

17 Sept 2023

Liked: Cleanliness, staff & service, room comfort

Not my favorite hotel anymore

I have been staying in this Hotel for the past 3 trips to Jakarta, mainly for the Exhibition at JIEXPO which is located near to this hotel. However, i realised that the room that i stayed is getting dated, floor tile (yes with floor tiles) cracked and making funny noises when walking. The telephone in the toilet not working as well. I have decided to stay in other hotel diring my next visit in March 2024.

Stayed 4 nights in Sep 2023

Response from Mr. Lalu Aswadi Jaya General Manager on 20 Sept 2023

Dear Mr/Ms. Clemence, First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

Kok Chor

Business traveller

14 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is quiet away from heavy traffic and very close to my partner's office.

Stayed 2 nights in Sep 2023

Response from Mr. Lalu Aswadi Jaya General Manager on 20 Sept 2023

Dear Mr. Kok Chor, Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

6/10 Okay

Diego

Travelled with partner

14 Sept 2023

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The building is nice enough and everything is very clean. Staff speaks very limited English and beyond the check in/out they are not much of a help. The don't seem to know what goes on outside of the building, so not much advice there either. All in all, a correct experience, nothing exceptional.

Stayed 3 nights in Sep 2023

Response from Mr. Lalu Aswadi Jaya General Manager on 20 Sept 2023

First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

Seraj

Travelled with family and small children

24 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean room, and very nice stuff

Stayed 1 night in Jun 2023

Response from Mr. Lalu Aswadi Jaya General Manager on 28 Jun 2023

Dear Valued Guest, Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

4/10 Poor

Fallen

11 Mar 2023

Stayed 1 night in Mar 2023

Response from Mr. Lalu Aswadi Jaya General Manager on 4 Apr 2023

Dear Valued Guest, Thank you for taking your time to rating review Grand Mercure Jakarta Kemayoran Hotel. According to your review, I want to apologize for not delivering experience that not meets your expectation during your stay. I will use your review to make an evaluation for a better services and quality. I hope we can serve again in the future with the best way.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

4/10 Poor

Mandy

Travelled with group

11 Feb 2023

Disliked: Property conditions & facilities, room comfort

Basic 3-star hotel

In general, everything seems very basic and poorly maintained, would consider this a 3-star hotel rather than 5-star. The only plus point is that the hotel is one of the nearest to JI Expo for DWP. Great for guests who are only looking for a place to rest, which is walking distance from JI Expo; otherwise, lower/have no expectations for everything else. In the room, there was paint peeling off the walls, the tables were dusty. The toilet is decent, but oddly comes with WHITE translucent blinds to cover up the glass (facing the room). Gym facilities are very basic and some equipment were rusty. Did not enjoy the in-room meals either, which were expensive and didn't taste great. With regards to the airport shuttle service, we had difficulties contacting the driver/person in charge when we landed in JKT. There were no information shared prior our arrival, the hotel had mentioned that the driver will be in touch, which was not the case at all. I had to email, call, WhatsApp message the hotel. We got picked up eventually, but thought the process was inefficient. No pictures taken because there was nothing impressive to remember by

Stayed 4 nights in Dec 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 13 Feb 2023

Dear Ms. Mandy,Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations, Let me express my deepest apologies you deserve only the best service especially when you stay with us. I have received your comments regarding the service you received from our team, thus are very important to us. When you report of inconvenience experiences is a serious concern for me. I will take appropriate action to measures the problem and prevent future occurrence. We strive to provide a superior service experience for every guest. We are looking forwards to serve you better and make you FEEL WELCOME at Grand Mercure Jakarta Kemayoran.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

Kok Chor

Business traveller

9 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very cosy, good size room. Bed is very comfy. Shower room is huge and good. Breakfast variety is boring, usual food. Dining around the hotel is very limited.

Stayed 2 nights in Feb 2023

Response from Mr. Lalu Aswadi Jaya General Manager on 9 Feb 2023

Dear Mr. Kok Chor, Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

6/10 Okay

TC

Business traveller

4 Dec 2022

Liked: Staff & service, property conditions & facilities

FOOD IS BAD!

ordered rib-eye steak for dinner. but food was bad (doesn't look like a steak). inside of steak was still cold! gave up eating. overall, food standard is low including breakfast buffet. room is ok. check-in forgot to take my credit card. resulted in unable to bill expenses to my room

Stayed 1 night in Nov 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 5 Dec 2022

Dear Valued Guest,Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

Beth

5 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel. Thoroughly enjoyed the stay. Definitely add the breakfast when you book. It is SO worth it!

Response from Mr. Lalu Aswadi Jaya General Manager on 7 Nov 2022

Dear Ms. Beth,Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

David

Business traveller

22 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 25 Oct 2022

Dear Mr. David,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

8/10 Good

Chidong

Business traveller

16 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Oct 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 19 Oct 2022

Dear Mr/Ms. Chidong,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

6/10 Okay

Spencer

Travelled with partner

10 Oct 2022

Liked: Cleanliness

There were a few challenges. The shower handle was broken. Maintenance came and smoked in a non-smoking room. There was a window light we could not turn off. The buffet items that were empty were not all replenished. The staff was friendly.

Stayed 1 night in Oct 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 10 Oct 2022

Dear Mr. Spencer,Thank you for your rating and comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Jakarta Kemayoran, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

4/10 Poor

NG

3 Oct 2022

Stayed 1 night in Oct 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 10 Oct 2022

Dear Valued Guest,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive rating feedback. Our teams are committed only serve from the heart services to make you feel like that you are on your own home.Sincerely, Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

Fraser

Business traveller

17 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality Hotel

Great value for the stay quality. The only down side is that it does not have any shopping malls beside or around within walking distance. Will want to try other hotel if not due to customer location.

Stayed 4 nights in Sep 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 19 Sept 2022

Dear Mr/Ms. Fraser, First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

MICHAEL VITO

12 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2022

8/10 Good

Seong Cheong

Travelled with partner

2 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 2 nights in Aug 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 2 Sept 2022

Dear Mr. Seong CheongThank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

2/10 Terrible

Paul

Business traveller

22 Aug 2022

Disliked: Staff & service

Stayed 3 nights in Aug 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 25 Aug 2022

Dear Mr. Paul,Thank you for give us your rating and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

2/10 Terrible

Shruti

Business traveller

20 Aug 2022

Disliked: Cleanliness, staff & service

Worst service period!

The entire experience from check in and waiting for 45 for the room key while checking in, to room service which takes a little more than an hour. They took deposit of 1.5mil IDR and again insisted every time I ordered food that deposit was not given. To ask for cutlery takes 30 minutes and 3-4 reminders. The staff is either not trained or is terrible with communication. Room cleaning was terrible.

Stayed 3 nights in Aug 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 22 Aug 2022

Dear Valued Guest,Thank you for your rating and comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Jakarta Kemayoran, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran.Sincerely,Mr. Lalu Aswadi JayaGeneral Manager

10/10 Excellent

Eric, Charlotte

Travelled with partner

12 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful lobby. Room was super clean and comfortable!

Stayed 1 night in Aug 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 15 Aug 2022

Dear Mr. Eric, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

Alastair

Business traveller

10 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a little isolated from other facilities and restaurants.

Stayed 2 nights in Aug 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 10 Aug 2022

Dear Mr. Alastair, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Mr. Lalu Aswadi Jaya General Manager

4/10 Poor

Verified traveller

Business traveller

24 Jul 2022

Disliked: Room comfort

Stayed 3 nights in Jul 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 26 Jul 2022

Dear Valued Guest, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

AJAY

Business traveller

24 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel to stay

Stayed 6 nights in Jul 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 26 Jul 2022

Dear Valued Guest, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi Jaya General Manager

8/10 Good

Jonathan

Business traveller

4 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Good clean hotel. Parking was a little difficult in the basement as many lots were reserved.

Stayed 6 nights in Jun 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 4 Jul 2022

Dear Mr. Jonathan, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

INDUSTRIES CO LTD

23 May 2022

Stayed 5 nights in May 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 24 May 2022

Dear Valued Guest, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi Jaya General Manager

8/10 Good

Fraser

Business traveller

22 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Hotel

Overall a decent hotel stay where room is big, shower room facility is great with sufficient amenities. However the room that i got 1108, there can be some noise heard at a corner of the room at times which can be disturbing when you are working. There is the only slight drawback not sure if the noise is coming from the next room or the room above mine though it was ar most not lasting for more than 30mins each time. Location wise nothing much surrounding and nearest mall is a automotive workshop mall. Spread of buffet is wide but the same daily which can be boring and the standard of quality is normal.

Stayed 3 nights in Apr 2022

Response from Mr. Lalu Aswadi Jaya General Manager on 6 May 2022

Dear Mr/Ms. Fraser, Thank you for your rating and comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Jakarta Kemayoran, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran. Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

Emran

15 Mar 2022

Liked: Staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

2 Jul 2021

Stayed 1 night in Jun 2021

Response from Mr. Lalu Aswadi Jaya General Manager on 2 Jul 2021

Dear Valued Guest, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

Nurul Hakim Bin

17 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020

Response from Mr. Lalu Aswadi Jaya on 18 Mar 2020

Dear Nurul Hakim Bin, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

Verified traveller

Travelled with family

2 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel. Clean, safe, friendly, in the middle of the city around a lot to do. great food and nice atmosphere.

Stayed 11 nights in Feb 2020

Response from lMr. Lalu Aswadi Jaya on 3 Mar 2020

Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Mr. Lalu Aswadi Jaya General Manager

8/10 Good

Verified traveller

Travelled with partner

12 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel room was clean and Staff were friendly. Thanks for having us

Stayed 2 nights in Feb 2020

Response from Mr. Lalu Aswadi Jaya on 14 Feb 2020

Dear Valued Guest, Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

10/10 Excellent

Verified traveller

31 Jan 2020

Liked: Cleanliness, staff & service

Stayed 2 nights in Jan 2020

Response from Rulvastina Randy on 31 Jan 2020

Dear Valued Guest, Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

4/10 Poor

Verified traveller

Travelled with family

26 Jan 2020

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

The only thing i liked is thar the property is new and close to the toll road exit besides that everything else is just not up to the mark including the staff, romm service, lounge service and guest service...

Stayed 2 nights in Jan 2020

Response from Rulvastina Randy on 27 Jan 2020

Dear Valued Guest, Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

10/10 Excellent

Verified traveller

19 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2020

Response from Rulvastina Randy on 20 Jan 2020

Dear Valued Guest, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

8/10 Good

GO

Business traveller

27 Dec 2019

Liked: Cleanliness, staff & service, room comfort

Good hotel

Top shower nozzle was leaking. Beside that very clean room and friendly staff.

Stayed 4 nights in Dec 2019

Response from Rulvastina Randy on 27 Dec 2019

Dear Valued Guest, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review about top shower was leaking will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Rulvastina Randy General Manager

10/10 Excellent

Izzat

Travelled with group

22 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

Response from Rulvastina Randy on 24 Dec 2019

Dear Valued Guest, Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive rating feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

8/10 Good

Verified traveller

14 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Great staff. Nice and clean rooms. Only thing I didn’t like was the bed. It hurt my back :(

Stayed 3 nights in Dec 2019

Response from Rulvastina Randy on 16 Dec 2019

Dear Valued Guest, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation. Your truthful review about bed, will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Rulvastina Randy General Manager