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Reviews of Homewood Suites by Hilton Jacksonville Deerwood Park

3 out of 5
Homewood Suites by Hilton Jacksonville Deerwood Park
8511 Touchton Rd E, Jacksonville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 459 out of 724 reviews" "
Rating 8 - Good. 162 out of 724 reviews" "
Rating 6 - Okay. 57 out of 724 reviews" "
Rating 4 - Poor. 25 out of 724 reviews" "
Rating 2 - Terrible. 21 out of 724 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cody

Travelled with family
Disliked: Staff & service
When I attempted to check in they informed me they had overbooked and I didn’t have a room. So I had to find another room.
Stayed 1 night in May 2024

2/10 Terrible

Trina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Amy Charleboix asst mgr and Lynn branscome mgr of Homewood Suites by Hilton Deerwood Park Jacksonville, FL told me there were no available rooms when I asked to have my room changed because the bathroom toilet didn’t flush, the toilet was filthy and the bathtub appeared to have been unclean. I have my 3 yr old and 1 yr. old grandsons with me and we literally just arrived after a 9.5 hr drive from Virginia. Lynn branscome General mgr. also told me that she has been in this business for 23 yrs and there are no available rooms. Lynn also told me that If I wanted to check out I could, so I did. When I came down after packing up and getting the two grand kids together; as the grands and I were approaching the front desk Amy saw me and she said to the general mgr., Lynn, and Mike the individual whom checked me in “is that her?” I replied “yes, im her, but none of them replied. Amy did apologize for the matter as she gave me my receipt with a zero balance. She also asked me if the toilet in my room 222 was fixed and I replied “the worker who was attempting to fix the toilet in the room was just here you should have asked him if the toilet was fixed; and the worker should have reported back to you right away since this was a time sensitive matter. The worker did assist me on the elevator and appeared at the counter as I was checking out with Amy, but Amy never asked the maintenance worker if the toilet was fixed. I felt discriminated against since the hotel was not sold out.
Stayed 3 nights in Apr 2024

6/10 Okay

Shaun

Room was ok for a night. King suite was small, people above us were super loud and we could hear everything until about 2am. Staff were nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and in a great location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Front Desk was a Great Start to a Great Stay!
When I was checking in, the lady checking me in let me know that they have a complimentary wine and beer tasting for the customers. How cool is that! The front desk clerk also helped me get onto their WiFi portal and gave me water for my room. Service was a 30 out of 10 rating!
Stayed 1 night in Feb 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness
The female who checked us in was wonderful, but the bed in our room had a visible sag in it and hurt my back to sleep on it. The woman who checked us was not available until we called out for someone to attend the desk, she did not ask about our stay, and was dismissive.
Stayed 1 night in Jan 2024

4/10 Poor

Heidi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Kimesha Le

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The check in process was seamless. The lobby and breakfast areas were clean.The room however was dirty. Stains on the curtains (looked like blood), walls, heavily stained floors (to the point where a floor runner was placed over a section of the carpeted area), chairs, and sticky door handles shows there is a lack of attention to detail. Additionally, the carpet and furniture smelled poorly. Renovations need to occur on the rooms. I will not be staying here again while staying in Jacksonville.
Stayed 1 night in Jan 2024

10/10 Excellent

Clarice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Perfect location!
We stayed at Homewood for one night after a football game. It was perfect. The lady at the front desk was very warm, friendly and welcoming! Our room was great, very comfortable. The location was about 10 mins from St John's Town Center, with an abundance of restaurants and shopping. I will plan to stay again for the hotel comfort and location!
Stayed 1 night in Dec 2023

8/10 Good

Juriel

Stayed 1 night in Nov 2023

10/10 Excellent

iwuchukwu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria, WARNER ROBINS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Charlesetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Travelled with partner
Liked: Staff & service, amenities
Just some areas seemed warm down although it was clean.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

John, jacksonville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Used to be nicer. IT NEEDS an update and deep cleaning. Elevator is extremely slow. The service sticker on the elevator was expired. Room service cleaning needs to be done daily. Not every three or four days.
Stayed 4 nights in Sep 2023

10/10 Excellent

Duc

Travelled with family
Great!!!
Stayed 11 nights in Sep 2023

8/10 Good

jose

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

George

Travelled with family
Disliked: Amenities, property conditions & facilities
Check in was at 3:00. We had 2 rooms reserved. Only one was available when we arrived. The other was not ready until 5:30. The only explanation was that it was taking a while to clean because the room was “really bad”. Breakfast was horrible so we left and went to Cracker Barrel.
Stayed 1 night in Sep 2023

10/10 Excellent

Janice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, great breakast and a good nights sleep!
Stayed 4 nights in Aug 2023

10/10 Excellent

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The stay was great
Stayed 1 night in Aug 2023

2/10 Terrible

Ari

Travelled with family
Disliked: Cleanliness
The room was half cleaned, and I woke up to a cockroach crawling on me.
Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, room comfort
So-so
Staff friendly and helpful. Rooms are outdated, only get cleaned every 4 days. Breakfast was ok.
Stayed 7 nights in Jul 2023

8/10 Good

Brad

Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The lady at the front desk when we checked in is very pleasant. But this hotel definitely needs to be updated and thoroughly cleaned. We were greeted by a musty smell right when we opened the door to get in the room. Bed linens and shower curtain looked like it hasn't been changed in a while. Bathroom floor is dirty. To top it all, I saw a bedbug crawling in the ceiling right before we checked-out. I told the front desk on the way out, hopefully it'll be addressed. Good thing we only stayed in this hotel for 1 night, a very eventful night at that, we didn't bother having breakfast, we just wanted to get out of there in a hurry. I don't like to leave reviews but I think this horrible experience needs to be shared.
Stayed 1 night in Jul 2023

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short on supplies
There were never enough towels or bedding. The front desk never had any during the 3 nights we stayed
Stayed 2 nights in Jul 2023

10/10 Excellent

Tabarak

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property 10/10 this was the most spacious hotel room I've ever stayed in for a decent amount of money. 2 queen beds AND a pullout sofa bed? Yes, please! Also very clean.
Stayed 1 night in Jun 2023

8/10 Good

John, jacksonville

Travelled with family and small children
Liked: Cleanliness, staff & service
Time for a remodel and update.
Stayed 12 nights in Apr 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This is our thirteenth year to return to this hotel for annual medical trip. Clean, comfortable and spacious. Personnel very friendly. Highly recommend.
Stayed 1 night in Mar 2023

8/10 Good

Robert

Stayed 2 nights in Mar 2023

10/10 Excellent

Rico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great Stay
Stayed 9 nights in Mar 2023

2/10 Terrible

christina, Newport news

Business traveller
Disliked: Property conditions & facilities
Codes do not work cannot see all checkin . Hotel do not have reservation
Stayed 1 night in Mar 2023

6/10 Okay

etta

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Our rooms were not ready until 5:30 and 5:45 but check in was at 3:00. The carpet in one room was destroyed however management did upgrade me to another room. We were rushed to attend our 7:00 event and could not get dressed properly or rest before going since we checked in so late.
Stayed 2 nights in Feb 2023

6/10 Okay

MAtthew

Stayed 1 night in Feb 2023

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

KARLA M SIERRA

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD PLACE
Stayed 1 night in Sep 2022

10/10 Excellent

ilda j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST
This is my favorite place to stay, by far the best in that area
Stayed 1 night in Sep 2022

6/10 Okay

Cydnie, Warfield

Travelled with family, Travelled with pets
We have stayed here many times over the years. The property is becoming run down. Needs some TLC. I doubt we stay there again.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Unfortunately, the smoking area is right by the pool. Additionally, no towels at the pool. All in all would stay here again.
Stayed 2 nights in Aug 2022

8/10 Good

Maricel, Astoria

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The staff was great and friendly, the guy who checked us in was really friendly and gave some recommendations. We had 2 separate rooms one room was more updated than the other but smelled like cigarettes and the garbage cans were a little dingy. The other room the bathroom ceiling above the tub was peeling and lots of dirty spots all around the doors and door frames. It was a decent stay but I won’t stay here again in the future.
Stayed 2 nights in Jul 2022

8/10 Good

Lora

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Terrance, Griffin

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Overall, it was a decent hotel. The front desk clerk was pretty rude when I requested an additional towel and rag. She also had the audacity to say, "you gonna have to come and get it because it's just me here." I walk down and get attitude, demanding that i bring my dirty towels with me. Not sure why I had to go through that when there was another gentleman behind the desk with her on the phone wearing a Looney Tunes tshirt. There was large bags of smelly trash near the elevators both days I was there, all day. Lastly, my room smelled like pet urine - very strong pet urine.
Stayed 2 nights in Jul 2022