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Reviews of TRYP by Wyndham Istanbul Basın Ekspres

5 out of 5
TRYP by Wyndham Istanbul Basın Ekspres
Mahmutbey Mahallesi, Ordu Cd. No:13, Bagcilar, Istanbul

Reviews

8.2

Very good

Rating 10 - Excellent. 135 out of 318 reviews" "
Rating 8 - Good. 116 out of 318 reviews" "
Rating 6 - Okay. 29 out of 318 reviews" "
Rating 4 - Poor. 16 out of 318 reviews" "
Rating 2 - Terrible. 22 out of 318 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Adam, Palos Hills

The AC and the air filter consistently makes noise all day. The flooring has damage to the floors. Super dated needs work and far from luxury.
Stayed 1 night in Apr 2024

4/10 Poor

Kelley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a night before our early flight out of IST. The gentlemen at check in were both very polite & friendly. The gentleman who brought our luggage up was also very kind & friendly. The woman at the spa/pool area was very rude. Ignored us and continued her conversation while we were told we had to either purchase swim caps or we can’t swim. Which seems like a scam to me, but we purchased the caps &. Then went to the pool down halls that were pitch black. The pool is dimly lit & water is cold. The food at the pub was really some of the worst food I’ve ever eaten, which is such a shame being that Turkish cuisine is so delicious. If I’m ever back in Istanbul I will not be staying here.
Stayed 1 night in Feb 2024
Response from Taylan Köney on 27 Feb 2024
Thank you for sharing your experience with us. We're glad to hear that you found our check-in staff to be polite and friendly, as well as our luggage service to be kind and friendly. However, we're truly sorry to hear about your disappointing experience at the spa/pool area. It's concerning to learn about the lack of attentiveness and rudeness displayed by our staff member. We sincerely apologize for any inconvenience this may have caused you. Regarding the swim caps, we assure you that it's a standard requirement for hygiene purposes, but we understand your concern and will review our policies to ensure a smoother guest experience. We also regret to hear about your dissatisfaction with the food at our pub. Your feedback regarding the quality of our cuisine is valuable to us, and we will address this issue with our culinary team to improve the overall dining experience. We understand your decision not to stay with us again, but we hope you'll reconsider and give us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Hung

Stayed 1 night in Oct 2023

2/10 Terrible

Mohammed asif

Stayed 1 night in Jan 2024

10/10 Excellent

Ilyas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy break ☺
Excellent service and excellent location well cleaned. Staff os very friendly and helpful.
Stayed 4 nights in Dec 2023
Response from Taylan KÖNEY on 25 Dec 2023
Dear Ilyas,Thank you for taking the time to review our hotel. We are always working hard to improve our guest experience, and your feedback is valuable to us.We are pleased to hear that you enjoyed our service, location, and cleanliness. We take pride in providing our guests with a comfortable and welcoming experience.We are also glad to hear that you found our staff to be friendly and helpful. We believe that our staff is one of the most important aspects of our hotel, and we are committed to providing them with the training and support they need to provide excellent service.We hope to see you again soon!Sincerely,

10/10 Excellent

Suresh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic to get to the hotel was terrible
Stayed 1 night in Nov 2023
Response from Taylan KÖNEY on 26 Dec 2023
Dear Suresh,Thank you for taking the time to review our hotel. We are always working hard to improve our guest experience, and your feedback is valuable to us.

8/10 Good

RIYAD

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Taylan KÖNEY on 26 Dec 2023
Dear Riyad,Thank you for taking the time to review our hotel. We are always working hard to improve our guest experience, and your feedback is valuable to us.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Taylan KÖNEY on 26 Dec 2023
Dear James,Thank you for taking the time to review our hotel. We are always working hard to improve our guest experience, and your feedback is valuable to us.

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round, worth the money
Stayed 5 nights in Nov 2023
Response from Taylan KÖNEY on 26 Dec 2023
Dear James,Thank you for taking the time to review our hotel. We are always working hard to improve our guest experience, and your feedback is valuable to us.We are pleased to hear that you enjoyed your stay at our hotel. We take pride in providing our guests with a comfortable and welcoming experience, and we are glad to hear that you found our hotel to be worth the money.

10/10 Excellent

saheed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay was good, out room was upgraded free off charge. Everything was excellent untill check out. I was charged for a box of nuts , which was only £5, which was not a problem paying, but we did not eat any nuts.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jerry

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Large hotel but in a place far from the historic sites. Breakfast choices are good but quality is average. We stayed here during a group tour. It may be better if one travels by one’s own.
Stayed 1 night in Oct 2023

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for all
Stayed 4 nights in Sep 2023

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean, and comfortable. There weren't too many stores or shops within walking distance.
Stayed 1 night in Sep 2023

10/10 Excellent

Khalid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all I was familiar with the hotel as they have branches in Canada . Price was with in my budget and as expected staff was very welcoming and helpful. Specially the manager name Dogan , he was curtious, gave us good recommendations and also arranged the tour for us . It was our first time in turkey but we look forward to go back in the near future due to the hospitality.
Stayed 4 nights in Sep 2023

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice and clean hotel, just away from transportation
Stayed 4 nights in Aug 2023

10/10 Excellent

Humaira

Stayed 4 nights in Aug 2023

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ihsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentlemen who helped us check in was very polite and helpful !
Stayed 1 night in Aug 2023

8/10 Good

Mohammad

Stayed 2 nights in Jul 2023
Response from Taylan KÖNEY on 4 Aug 2023
"Dear Mohammad,Thank you so much for taking the time to share your wonderful feedback regarding your recent stay at our hotel.

8/10 Good

Billy

Stayed 3 nights in Jun 2023

8/10 Good

Adnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This venue is brilliant if you are staying in Istanbul but want to get away from the busy side and it’s quite far away from e.g. Hagia Sophia can take about 1 hour with taxi but the hotel is great the gym, pool and spa services are excellent. Mr Fatih was very helpful and excellent customer service. I would happily book with them again. There is not much around the hotel apart from a Shell garage is 24/7 and that’s it so be mindful of your own circumstances.

6/10 Okay

Montur

Travelled with family
Liked: Cleanliness, staff & service
It is quite isolated. Uphill walk to Mahmutbey Metro. On map near the Mall of Istanbul but can only get there by road. Spa facilities were off so they are good on energy savings like the air con wont run if the window is open but it causes inconvenience. You also need to buy a hair cap for swimming. Only 1 restaurant is open.
Stayed 5 nights in Sep 2022

4/10 Poor

Verified traveller

Disliked: Room comfort
Very disappointing. I had to be calling every second about the sauna and steam. They will switch it on. After 5 it's off again. No lunch or dinner apart from group guests. I had to be eating in the attached pub to the hotel. I will never go there again even if it's half price.
Stayed 7 nights in Sep 2022

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service. The hotel was immaculate clean!
Stayed 12 nights in Sep 2022

10/10 Excellent

Tarek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and super friendly staff everything was amazing
Stayed 11 nights in Sep 2022

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean! Staff are amazing and very helpful! We had a great stay
Stayed 1 night in Sep 2022

6/10 Okay

Muneer

Stayed 1 night in Aug 2022

10/10 Excellent

Mohannad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Kishen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall a good hotel, shame about staff and their attitude especially Reception and restaurant. Very abrupt, no smiles and not so friendly. Breakfast is basic.
Stayed 7 nights in Jun 2022

8/10 Good

Amr Mamdouh Mahmoud Mohamed

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Jun 2022

10/10 Excellent

nuri levent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good enough
Stayed 2 nights in Jun 2022

2/10 Terrible

Jameel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service
Stayed 3 nights in Jun 2022

10/10 Excellent

Vasily, cedar park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel! Excellent breakfast, clean room, convenient parking.
Stayed 1 night in Jun 2022

6/10 Okay

Jameel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Alireza

Liked: Cleanliness, property conditions & facilities, room comfort
More charge during check out
Some of The staff were so helpful specially Mr Fatih. But one of them didnt give me the invoice despit our several request and they charged me more about minibar. The location was not good as you have to get taxi for anywhere you Want to go..
Stayed 4 nights in May 2022

2/10 Terrible

Nelly Riana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location not so good. Not panoramic. Service staff was horrible not helpful and very unkempt and lazy. Room cleaning service wasnt done. Basic toiletries water and coffee wasnt replenished. Had to call twice. Towels werent change. 5 star hotel with lousy everything. Even the resturant basic cutleries were empty. Too much group tour check in independent guests are mostly neglected. Not welcoming at all. Worst hotel ever been. Book at your own risk.
Stayed 3 nights in May 2022

8/10 Good

Syed Tehleel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall very nice stay and good pleasant staff especially Dogan at reception was very helpful and waitress Melissa was extremely pleasant
Stayed 8 nights in May 2022

10/10 Excellent

Zuhaib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2022

2/10 Terrible

Mohamed Abdi

Stayed 1 night in May 2022

8/10 Good

Amne

Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Violeta

Stayed 6 nights in Feb 2022

2/10 Terrible

Meissa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Very far from the real city centre Very isolated area Very expensive Not honest staff Unlikely i come back to this hotel
Stayed 5 nights in Feb 2022

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay.
The hotel was clean and the staff was very accommodating and professional.
Stayed 1 night in Jan 2022

4/10 Poor

Dominica

Stayed 6 nights in Jan 2022

10/10 Excellent

Jehanzeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extra money charged and at counter 100 lira less
Hotel is superb and breakfast also very good. However, I want to highlight about STAFF at reception that they charged 4500 Lira even at hotel.com it was mentioned 3772 Lira. I was stuck with little kids so no option left in my hand except to accept the deal. However, after a long debate they called the manager and he gave me upgraded room by saying consider it FRIDAY DEAL and yes Manager was good because at least he upgraded the room else reception staff even was not willing to upgrade the room. One very very important thing that must be kept in view that at counter reception staff counted 100 lira less and when i demanded in writing receiving of the payment then he said NO issue , I said I want Balance Nill receipt with stamp then he said 100 lira is less and then I ask him count again carefully and then he counted again and then SAID SORRY, IF it was mistake then fine but if he was doing intentionally then all must be aware in advance. ONE more important thing that at check out day it was decided one day before that I can leave at 1.30 pm but in morning when I got prints then Manager told you can stay till 1 pm and I came down at 1 pm but Manager was not at counter and I was waiting for Driver in reception area and driver got late and around 40 minutes later Manager back at reception and demanded EXTRA MONEY FOR LATE CHECK OUT THEN I UPDATED HIM check in cameras that I came down at 1 pm and waiting for driver then he get angry. However, hotel is superb
Stayed 4 nights in Jan 2022

8/10 Good

Stanislav

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Pool needs refurbishment, no attention to details in the changing room
Stayed 1 night in Jan 2022

8/10 Good

Claudio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2022