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Reviews of Serenity Suites Istanbul Airport

Serenity Suites Istanbul Airport
Halkali merkez mah. Zeynebiye, cad.No:1/1-76 Küçükçekmece, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 169 reviews" "
Rating 8 - Good. 68 out of 169 reviews" "
Rating 6 - Okay. 18 out of 169 reviews" "
Rating 4 - Poor. 13 out of 169 reviews" "
Rating 2 - Terrible. 14 out of 169 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Salman

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, the rooms are clean and are a decent size for families. The only let down was there was no microwave. Near the hotel are some shops and restaurants which is convenient.

8/10 Good

Iqbal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, good location.
Stayed 2 nights in Jul 2023

8/10 Good

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay a little bit away (20-25km) away from downtown this is the place to live. nice cozy suite with excellent staff, if you rent a car just drop the keys to the front they will park and bring as needed (the best thing). there is all sort of shops and small market on footsteps. Will definitely come back.
Stayed 9 nights in Aug 2022

8/10 Good

Sazgar

Travelled with family
Stayed 1 night in Aug 2022

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 6 nights in Aug 2022

2/10 Terrible

cem latif aslan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Our travel turned into a nightmare...
Outside temperature was 5C but the heating didn't work. The room was so cold that next morning i got up with a throat ache. Sound insulation of the windows was very bad. You hear the passing cars as they are a few meters away even when the windows are closed. There were leakage in the shower. After the shower the bathroom were flooded. The staff was impolite. They spoke with us with "thou" instead of "you". For couples they ask for marriage certificate. We had it but they reject the validity of your certificate for dummy reasons. I strongly recommend NOT TO STAY in this hotel. Better pay 10-15 $ more and stay in a proper place.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Alaa, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the hotel was very clean. Overall highly recommend
Stayed 14 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Stayed 9 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment its ok ............................................
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great experience
The only thing is that the pictures are too good compared to the reality But the place is comfortable and the service is brilliant and very secure I would recommend it for families and couples
Stayed 25 nights in Aug 2019

8/10 Good

mejhem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad stay Need little professionalism Friendly manager
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Suliaman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Mr.Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO AC IN ONE ROOM
There was only one ac in the hotel room one room was without the ac
Stayed 9 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jun 2019

10/10 Excellent

Yehia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness
House kiping terrible.everyday kip asking towels again for 2 person only 1 towels
Stayed 3 nights in Mar 2019

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
No parking area
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
person on the front desk was very rude.my room door got locked and it took 1 hour to open it and we were standing right outside.pool and sauna very congested and dirty looking......I will not recommend for international travelers
Stayed 2 nights in Dec 2018

4/10 Poor

Bassel

Disliked: Cleanliness, staff & service, room comfort
Bad experance unfriendly staff
It was below average and not welcomig atmosphere. The room is not so clean and extremely noisy as they have poor soundproof windows. Every 5 min you can hear the plans loudly flying by. I was travelling for business and I invited my turkish associate for a discussion over a coffee on night; but the hotel staff refused to let him in and said this is the house rule. No extra guests are allowed except if you pay !. He was denied even after he showed him his ID and he is living closeby !. It ended with a loud conversation in turkish between him and the hotel staff which I did not understand. Afterwards I was not comfortable at all and decided to cancel my stay and checked up early.
Stayed 2 nights in Nov 2018

8/10 Good

Abubakar

Liked: Cleanliness, staff & service, room comfort
Nice and Affordable
The Hotel is quite affordable for its facilities. The services are prompt, but what I find odd is the fact that even though my room was made up, the sheets weren’t changed. Overall, it’s a nice hotel.
Stayed 2 nights in Nov 2018

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and good
Stayed 1 night in Nov 2018

4/10 Poor

Sevgi, Istanbul hotel Serenity suit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserve the hotel in one king bad one double bed one sofa bed with breakfast when I went to hotel they ask me for more payment because in your website is mistake even with all those beds is saying for 2 people but I put 4 people on your end when I pay true your website is saying 2 people please correct that mistake many times I need to deal with hotels
Stayed 1 night in Nov 2018

8/10 Good

Saib, Jerusalem

Liked: Staff & service, property conditions & facilities, room comfort
Spacious rooms. Stuff very helpful, close to main highways. I had to book their due to location. They are refurbishing high floors.
Stayed 4 nights in Oct 2018

10/10 Excellent

Jamal, Palestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff Very Good breakfast food Clean rooms
Stayed 1 night in Oct 2018

6/10 Okay

Kim, San Francisco

It’s just a place to stay not bad for the price decent place but they could better to improve it I can say it’s okay stay
Stayed 1 night in Sep 2018

8/10 Good

waled

Nice
Nice,quiet hotel. Rooms good size . Nice bakery and store cross street. Breakfast needs improvement but it is good for the price you pay
Stayed 5 nights in Aug 2018

8/10 Good

SAGHEER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room was clean, hotel has 24 hours reception, there is nearby snopes, airport about 8-10 minutes drive. Place is good. Break fast was good. There is swimming pool only for adult. WiFi was good. But still in a 4 star hotel you will aspects beds should be more larger. Over all nice stay. But some how far from city center. This is the disadvantage.
Stayed 1 night in Aug 2018

8/10 Good

Randy A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jet lag recovery
We stayed 2 nights to recover from a long international flight. It was close to the airport, they received us kindly at 4 AM and gave us extra blankets and pillows. We especially loved the breakfast and the view from the 13th floor restaurant. Our children loved seeing planes take off and fly right overhead, without any interruptions to sleep. TV was mostly in Turkish, but we did watch some National Geographic in English. A/C was very good. Loved the washing machine and kitchen. We did not come prepared to use the indoor pool, but it looked nice.
Stayed 2 nights in Jul 2018

8/10 Good

erkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Abdi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2018

6/10 Okay

Carson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is priced well, but rooms not very clean. You have to request cleaning, but they really don't clean it properly. The air conditioner leaked, dishwasher flooded kitchen area, washer/dryer only washed (dryer function broken). No plates and other kitchen items as there were supposed to be. Staff are friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was nice hotel.The staff was very helpful.The location is not far from the air port.
Stayed 2 nights in Apr 2018

8/10 Good

Arnaud, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything included!
the hotel is close to the airport and the exhibition center I was attending. The suite is really large, and includes all necessary for cooking, and also cleaning ( washing machine). The fitness center is rather simple but the ceiling is high enough and closes at 10 PM. I did not use the swimming pool. The internet is extremely fast, and the video calls very steady. The breakfast is fine, but exactly the same during the three days I stayed. Not very close to public transportation and nothing interesting around ( restaurants, shopping) so you need a taxi. Regarding the price vs quality, it is definitively a great deal.
Stayed 3 nights in Mar 2018

8/10 Good

Ahmedur, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of hotel near airport
The hotel is close to airport. From Ataturk airport it took less than 15 min and cost you around 30TL in a regular taxi. I checked in late night and the process was super smooth. Staffs were really helpful. Hotel restaurant is not 24 hrs, it was closed but they arranged for me a food delivery to my room from one of the outside restaurants. Breakfast is also decent. Will highly recommend this place.
Stayed 1 night in Jan 2018

10/10 Excellent

Oguzhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel. If I weren’t here to tour, this would be in a wonderful location. Taxis are awful.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Family friendly suites
Downside: close to airport with planes flying every five minutes. Some room service staff are not very professional. A couple tried to enter the room without knocking or ringing. Had I not night-locked the door, they would have been inside without me knowing! Upside: almost everything else. All suites have a kitchen which is well equipped with a washer-dryer, dishwasher, fridge, microwave oven, stove, sink and some plates and silverware. Hotel restaurant serves an excellent breakfast. But no lunch and dinner.
Stayed 8 nights in Oct 2017

8/10 Good

fuad, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb 5 stars hotel staff especially elyas
Everything is of excellent especially the staff. Most helpful and very attentive
Stayed 2 nights in Aug 2017
Response from Reservation on 11 Sept 2017
Thank you for your kindly reviews.We look forward to see you in our hotel again. Best regards.

6/10 Okay

Derya

Disliked: Cleanliness, staff & service
NO service
COMPLAINED ABOUT A LEAK IN THE SHOWER WHICH CAUSED THE WHOLE FLOOR TO WET EACH TIME SOMEONE HAD A SHOWER AND NOTHING WAS DONE
Stayed 6 nights in Aug 2017

8/10 Good

DADA, london

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Had a nice holiday it's very comfortable place near to airport & istanbul mall , close to bus stop
Stayed 6 nights in Jul 2017