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Reviews of Empire Suite Hotel

Empire Suite Hotel
Hobyar Mah.Ankara cad.Dervisoglu Sk., No:7 Sirkeci, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 56 reviews" "
Rating 8 - Good. 8 out of 56 reviews" "
Rating 6 - Okay. 2 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 5 out of 56 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Showkat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was great might not have a grand entrance but the rooms were clean and spacious, and the staff were incredibly friendly .
Stayed 3 nights in Jan 2020

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable rooms in great location.
Great location - within walking distance to the Blue Mosque, shopping etc. Huge comfortable room. Try to get a room with a view (we had a wall with a mural/ views were on the other side). Breakfast was decent too.
Stayed 6 nights in Sep 2019

2/10 Terrible

zakaria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place but the front desk person not cooperative with me and my family. I booked the room online for one person, although the price is the same for two adults and two kids. When I arrived with my family from international flights, he charged an extra adult charge even though I showed him the price online for the same room I booked. Very rude. No restaurant or place for food and coffee in hotel, you must walk to the next door restaurant for breakfast.
Stayed 2 nights in May 2019
Response from sadık on 21 Jun 2019
you booked 1 room and for 1 person after that you came to hotel 4 people could you please tell us is this true for our religion because we are working here and you need to know that policy for all hotels

2/10 Terrible

Ye seul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing experience - won't recommend
I asked the staff to tell us how to get to the hotel via public transport but they said it will cost 50 Euros for a airport pick up. This seemed expensive so we just took a cab which costed 18 Euros. When we got to the hotel they asked why we didn't get back re airport transport. I told them we got a cab and it costed 18 Euros. The place was a bit worn out for a start, shower tray falling off, scratched walls and etc. Shower gown had holes and amenities were very poor - there were these lumps in the conditioner which was gross. The second night, they rang us at 10.30pm and asked if they can take a smaller bed in our room. We said yes but realised that it was pretty late at night. Next morning, they knocked once and just opened our door which was rude. What if we were changing clothes?!?! We told them we don't need to bed back and that they should leave us. Breakfast was done next door at Mado but it wasn't tasty. On the third day we got there around 9.30am (breakfast was until 10am) and there were hardly anything left. There was no dishes so we asked for it but it took forever for them to sort it out. We were frustrated and just left to go to a nearby restaurant. On the last day they offered us 40 Euro to take us to the airport despite the fact that I told them it took us 18 Euros. They must think we are stupid or just really want to rip us off. I will not return to this hotel nor recommend to others. The only pros was that it was near the tram station.
Stayed 3 nights in May 2019
Response from sadık on 10 Jun 2019
First of all, your comment has not been objective. you don't have to take our vehicle you have not already received. we only recommend you. we can't do anything else. it is up to you whether or not to take our vehicle I do not understand why you do not like our breakfast room is very nice. lots of breakfast varieties. we also serve breakfast in a famous restaurant like MADO. Everyone likes you. I think there was a problem between you and your own and you reflected this to our hotel. normally if you buy another MADO breakfast you will have to pay at least 60 TL per person. We give you this breakfast free of charge. Our female employees who entered your room in the morning hit the door and entered. Hang paper on the door for cleaning. This is your fault. nobody can break into your room. There is also lock behind the door why you didn't lock your door. it's your fault. We've offered you so much tea and coffee, but you didn't write them. your comment is not very realistic. also no one took the bed from your room. You're lying. please write the facts. Write down how big and comfortable your room is. Write down how much the staff is interested in you. Write the things that are right. Please

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from ramazan on 22 May 2019
Thank you very much i hope to see you again

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked almost everything about the hotel .. nice and helpful staff .. good breakfast in mado .. clean rooms.. cozy hotel overall . The only thing was that the mattress wasn’t comfortable so i talked to one of the staff members and he told me they are going to renew them in 2-3 months. I’ll come back to the same hotel again.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, room comfort
Excellent location and staff
Very helpfully staff with very spacious rooms which are slightly dated. Located next to the tram stop with cafes, restaurants, shopping and the Bhosphorous within a minutes walk. Great for those who want to discover the old city.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They didnot let me in. Ididnt check in. When you will refund me ?
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ramrom67, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location near touristic sites & transports
Had a wonderful experience since we checked-in with a very friendly and helpful staff.. offering us advice on where to go and what to do and also on what not to do too .. the hotel is very clean the rooms are spacious, the beds are comfy and the bathroom clean though small in size.. the location is amazing near all the touristic sites that you must visit in Istanbul and i mean a walking distance..for vising other places in Istanbul most of the transportation ways are near by too..they even gave us a gift when we checked-out (very nice of them really), we had a wonderful stay and definitely will stay there on my next trip.

6/10 Okay

Noor

Liked: Cleanliness, staff & service, room comfort
Response from Unal SOLMAZ on 3 Oct 2015
Thank you

10/10 Excellent

Mohammed, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice , in downtown
nice place for stay , clean and very clean room ..

10/10 Excellent

ML, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for family
We stayed at the hotel for 5 nights and enjoyed the room and service provided there. A member of the hotel, Veysel, especially helped us out, providing free drinks and refreshments after a tiring day of touring the city. The hotel clerk also helped us out with getting around the city, pinpointing the best sights and routes to take to get to specific areas.

10/10 Excellent

Peter, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very central hotel
The staff at the hotel were very friendly and were so helpful with the information of Instanbul we required. We could not have asked for better service at all times. Dinning recomendation was excellent. Found hairdresser for our wives at late notice. Arranged tranfers to airport. We were early arriving at the hotel but all went smoothly. Rooms not ready but the welcome we recieved was so genuine. Coffee offered ( very good) while we arranged the rest of our morming. Would reccomend this hotel to travellers wanting comfort and help in a new city adventure. We would use this accomodation again without any hesitation.

10/10 Excellent

Elvan, Berlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Zentrale Lage !! Kann dieses Hotel jedem Empfehlen. Immer wieder gerne :)
Stayed 3 nights in Dec 2019

10/10 Excellent

Ahmet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel med perfekt service og beliggenhed
Fantastisk service og beliggenhed. Værelser lever 100 % op til krævende, og billederne. Vil klart anbefale det til både par, og familier.
Stayed 4 nights in Nov 2019

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موقع الفندق مره ممتاز غرف واسعة الموظفين متعاونين جدا لكن لازم تلتزم بالمواعيد الدخول والخروج
Stayed 4 nights in Sep 2019

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

4/10 Poor

HOMOUD

Disliked: Staff & service, property conditions & facilities, room comfort
موقع ممتاز مفدق سيئ من حيث الاتفاق والمواصفات!!!!
اولاً تم استقطاع المبلغ على اساس الحجز المتفق عليه ولا نستطيع ان نتواصل معكم في حالة اي مشكلة وتم ارسال ايميل ولم يتم الرد عليه / الفندق اماير سويت غرفة ديلوكس 35 متر !!! تم الاسكان بفندق فوسفورين الملاصق له والغرفة صغيرة جداً والفندق يحملكم المسئولية كاملة للاسف مدخل الفندق مطعم MADO للاسف والمشكلة انتم لايوجد لكم اي وسيلة اتصال الا رقم واحد غير فعال والايميل لم يتم الرد عليه انا جداً مستاء من هذه المعاملة☹️
Stayed 1 night in Sep 2019

8/10 Good

EID

Liked: Cleanliness, staff & service, room comfort
جيد جدا
الفندق كموقع ممتاز ومعاملة ممتازه جدا لكن للامانه يحتاج تجديد اثاث وتغير الوان الغرف
Stayed 5 nights in Jun 2019

10/10 Excellent

Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جميله ومميزه
الاقامة كانت جميله والاجراءات سريعه وسلسه
Stayed 7 nights in Jun 2019

10/10 Excellent

Moahmmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز
اقامة ممتازة
Stayed 4 nights in Apr 2019

10/10 Excellent

Abdulatif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Abdulatif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Erg slecht! We hadden een 3-persoonskamer geboekt, bij aankomst was de kamer niet gereed. De eerste nacht kregen we een kamer met een tweepersoonsbed en een opklapbed. Het opklapbed was erg oud, de metalen ringen staken er bijna uit, het was absoluut niet mogelijk om hierop te slapen. Één van ons heeft toen op een piepkleine bank de nacht doorgebracht! Bij het melden van dit probleem kregen we geen compensatie, alleen dat we de dag erop wel in een driepersoonskamer terecht konden! Tevens erg onfatsoenlijk personeel, met name de meneer aan de balie. We hadden spullen die in de koeling bewaard moesten worden, deze konden volgens deze man in de grote koelkast van het hotel bewaard worden.We hebben toen onze spullen aan het afgegeven. Bij het uitchecken bleek dat deze spullen bedorven waren, de koelkast waarin de spullen geplaatst waren bleek niet aangesloten te zijn op stroom! Ook bij melding hiervan kregen we een onfatsoenlijke reactie, er konden geen excuses vanaf! Alleen de lokatie is goed, verder raden wij dit hotel absoluut niet aan!
Stayed 3 nights in Jun 2019

8/10 Good

AntonioC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
En general me gusto todo menos el desayuno que me pareció bastante deficiente.
Stayed 3 nights in May 2019
Response from sadık on 11 Jun 2019
thank you very much

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choix
Excellent rapport qualité/prix. Personnel accueillant et attentionné. Chambres vastes, claires et particulièrement bien aménagées pour ce niveau d'établissement. Petit déjeuner buffet compris (dans l'immeuble voisin - commerce "Mado") en suffisance et varié.
Stayed 7 nights in May 2019
Response from RAMAZAN on 30 May 2019
THANK YOU VERY MUCH

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
シャワーが上からしかなくって体を流すのが 大変だった。 ホテルの スタッフの方は皆親切で立地も凄く 良かったです。
Stayed 4 nights in Apr 2019
Response from RECEPTION on 14 May 2019
THANK YOU VERY MUCH

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
トラムT1停留所が目の前で、マルマライ線も至近。スタッフは親切でフレンドリーだがやや頼りない面も。トリプルの部屋は広めで快適でした。掃除も問題なし。 シャワーが固定式のみなので家族（女性）には不評でした。 朝食は隣のカフェ「MADO」の二階がホテル専用朝食会場になる。品数はそこそこ豊富で美味しかった。メニューも毎日少しずつ変化してました。
Stayed 3 nights in Apr 2019
Response from RECEPTION on 14 May 2019
THANK YOU VERY MUCH

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019
Response from RECEPTION on 16 May 2019
THANK YOU VERY MUCH

10/10 Excellent

Moahmmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from RECEPTION on 13 Jun 2019
thank you very much and hope to see you again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft ist super Zentral gewesen direkt an der Marmaray Line sowie an der Tramvay Station Sirkeci. Das Personal war mehr als hilfsbereit und sehr höflich. Das Frühstück war sehr lecker und abwechslungsreich. Die Zimmer sind mehr als durchschnittlich groß und super sauber. Die ganze Unterkunft hat uns sehr gefallen. Wir werden es wieder buchen.
Stayed 4 nights in Mar 2019
Response from RECEPTION on 16 May 2019
DANKE SCHON

10/10 Excellent

shiori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1泊2日
ツインを希望していたが、現地で手違いでダブルしか空いていないので申し訳ないが…とダブルになった。 早朝着だったが、すぐ部屋にも案内してくれ、朝食もサービスしてくれた。 朝食はトルコのチーズやスープ、フムスなど、トルコ的なものでおいしく満足できた。 トラムと地下鉄から程近いので、空港からタクシーなどを使わずとも簡単にたどり着けるはず。 スタッフはみな親切で、滞在の不安はなかった。
Stayed 1 night in Feb 2019
Response from ramazan on 17 Feb 2019
thank you very much and we are really appreciated for you stayed with us hope to see you again

6/10 Okay

Emre

Nix besonderes vieles entspricht nicht der Beschreibung
Stayed 3 nights in Feb 2019

10/10 Excellent

Haythem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائع
Stayed 5 nights in Jan 2019

10/10 Excellent

Younis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موقع الفندق خرافي بالقرب من محطة ترام سركيجي خدمات الفندق و بشاشة و تعامل الموظفين رائعة جدا يوجد بالقرب من الفندق السوق المصري و مصطفى حافظ و مادو و الكثير من محلات الحلويات الطيبة انصح في هذا الفندق جدا
Stayed 5 nights in Jan 2019

8/10 Good

Mubarak

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019

10/10 Excellent

abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

2/10 Terrible

Yousef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
The worst hotel I have stayed in
Stayed 10 nights in Sep 2018

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Thamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
افضل موقع
الموقع رائع جدا جدا كل شي بجانبك .. الترام ٣٠ متر .. مادو نفس العماره وسميث سراة وحافظ مصطفى بجانبك تعتبر منطقه مركزية الطاقم أكثر من رائع بالأخص المسؤله عن الإفطار اسلوبها رائع رغم عدم تنوع الإفطار لم يعجبني فقط الإزعاج نوعا ما العمل ضعيف
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
مثالي لمحبي المنطقة التاريخية والمواصلات العامة
نرجو منكم اضافة عوازل للصوت بين الغرف ولكن بشكل عام الغرف وسيعة ومريحة وموقعه ممتاز
Stayed 5 nights in Aug 2017

10/10 Excellent

MAHMOOD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Unal SOLMAZ on 19 Aug 2017
Thank you my brother,

10/10 Excellent

Sefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗깨끗깨끗! 좋아요~!
우선 방 화장실 모두 깨끗했구요 트램역 바로 앞이라서 찾기도 쉽고 이동하기도 너무 좋았습니다. 다른 이스탄불 호텔에 비해 방도 크구요 전반적으로 깨끗하고 좋았습니다. 조식도 깔끔 종류도 많은편, 하지만 아쉬운건 대부분 이스탄불 호텔에서 즐길수있는 루프탑 뷰 와 함께하는 조식이 아니라는점. 그리고 어느호텔이든 다 그렇지만 약간 호텔을 통해 투어신청을 강요아닌강요하더군요~

10/10 Excellent

Hiroaki, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リーズナブルな価格でとても素晴らしい。
初めて利用。大きな通りに面していなかったのでタクシー運転手も見つけられなかった。まだ新しくホテルになったようで、部屋もきれいで、広く満足。　特に、レセプションのスタッフ、朝食時のスタッフはとても親切で、好感が持てた。価格もとてもリーズナブル。 フェリーや、地下鉄の駅、トラムの駅に至近で便利。次回もまた利用したい。

10/10 Excellent

Eyup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort