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Reviews of AC Hotel Istanbul Macka

4 out of 5
AC Hotel Istanbul Macka
Visnezade Mah, Suleyman Seba Cad. No:75, Besiktas, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 250 out of 500 reviews" "
Rating 8 - Good. 179 out of 500 reviews" "
Rating 6 - Okay. 31 out of 500 reviews" "
Rating 4 - Poor. 20 out of 500 reviews" "
Rating 2 - Terrible. 20 out of 500 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nuray, Bath

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was made thus hotel felt like 7 star hotel it was spotless clean Mrs. Şirin and heartbeat was top notch our room was cleaned by a gentleman Mr.Ömer he did an amazing job he even folded our clothes the room was spotless Reception team was so kind and attentive Mr. Hüseyin was very kind and helped us with a smile on his face The whole staff was sooo professional and kind The location of the hotel was very convenient and it was easy to transport to nice restaurants and shopping area We reserved the rooftop suite and view of boshphorus was so beautiful I will highly recommend this hotel if you want to feel welcome and sleep in a comfortable clean bed Again I would like to say thank you very much to the whole hotel staff 🙏
Stayed 3 nights in Jan 2024
Response from Berk Kaygana on 12 Feb 2024
Dear Nuray,We would like to extend our heartfelt gratitude to you for sharing such a glowing review of your recent stay with us. Your feedback means the world to us, and we are thrilled to hear that your experience at our hotel surpassed your expectations.It brings us immense joy to know that our dedicated staff, including Mrs. Şirin, Mr. Ömer, Mr. Hüseyin, and the entire team, contributed to making your stay feel like a 7-star experience. We are delighted that you found our hotel spotlessly clean and that our team went above and beyond to ensure your comfort and satisfaction.We are especially pleased to hear that you enjoyed the convenience of our hotel's location, as well as the breathtaking views of the Bosphorus from our rooftop suite. Your recommendation means a lot to us, and we are grateful for your kind words.On behalf of the entire hotel staff, we would like to express our sincere appreciation for choosing to stay with us and for taking the time to share your feedback. It was truly our pleasure to host you, and we look forward to welcoming you back for another exceptional stay in the near future.If there is anything further we can assist you with, please do not hesitate to contact us.Warmest regards,Berk KayganaAssistant Front Office ManagerAC Hotel Macka By Marriottachotel@achotelmacka.com+905310323213

8/10 Good

Bijan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hill is too big and not close to subway
Stayed 6 nights in Nov 2023
Response from Berk Kaygana on 12 Feb 2024
Thank you for taking the time to share your feedback with us. We truly value all comments, as they help us understand how we can better serve our guests.We're sorry to hear that you found our hill location to be inconvenient in terms of proximity to the subway. We understand that accessibility is an important factor for many of our guests, and we apologize for any inconvenience this may have caused during your stay.While we may not be directly adjacent to a subway station, we do offer alternative transportation options such as shuttle services or assistance with arranging transportation to nearby subway stations for our guests' convenience.We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our services and amenities.If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Sincerely,Berk KayganaAssistant Front Office ManagerAC Hotel Macka By Marriottachotel@achotelmacka.com+905310323213

4/10 Poor

Burak

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The hotel is situated in a safe and nice neighbourhood with lots of restaurants, cafes, etc. That said, I ended up staying in one of their overflow rooms in the basement because they simply exceeded their capacity. The room had no daylight, a faulty heating system, and was next to a heavy traffic room that is used by the hotel staff. They constantly smoked and all the cigarette smell filled in my room. My complaints about the heating system and smoking did not do anything (I stayed there for a full week). I am not much of complainer usually, and I live in Canada - so if I am complaining that my room is cold, it means it is sub-15degC. I think the hotel doesn't fit well for the Marriot brand. My friends staying in much cheaper, no-name hotels nearby, had much great time. Anyways, my two-cents, there is always a chance that you'll be dumped in one of these basement rooms and deal with the same problems.
Stayed 7 nights in Nov 2023

10/10 Excellent

LUIGI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff Great location!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

wajma

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Yosif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Huda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 6 nights in Jul 2023

10/10 Excellent

Usman Javed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent basic hotel. Staff is very helpful
Stayed 5 nights in Jul 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great rooms clean and very helpful getting around
Stayed 7 nights in Jul 2023

10/10 Excellent

Bisola

Stayed 1 night in Jun 2023
Response from Kamil Abatay Front Office Supervisor on 19 Jun 2023
Dear Bisola,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

6/10 Okay

Isaac

Travelled with partner
Liked: Property conditions & facilities
staff is not helpful
Stayed 1 night in Jun 2023
Response from Kamil Abatay Front Office Supervisor on 19 Jun 2023
Dear Isaac,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience.

8/10 Good

kimya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall
Stayed 1 night in Apr 2023
Response from Anil Sonmez on 13 Apr 2023
Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Sincerely,Anil SonmezRooms Division Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Excellent check in and overall a good stay. Gym needs better temperature control and so do rooms.
Stayed 8 nights in Mar 2023
Response from Anil Sonmez on 27 Mar 2023
Dear Guest,We’re sorry to hear of your less than amazing experience.We are committed to providing great guest services. In this direction, your feedback will guide us and guide our areas that need to be improved. We value our guest's opinions and would like to thank you for sharing your review.Sincerely,Anil SonmezRooms Division Manager

10/10 Excellent

tarik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Anil Sonmez on 18 Mar 2023
Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Sincerely,Anil SonmezRooms Division Manager

8/10 Good

Houssam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2023
Response from Anil Sonmez on 8 Mar 2023
Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Sincerely,Anil SonmezRooms Division Manager

8/10 Good

Henno

Stayed 3 nights in Jan 2023
Response from Anil Sonmez on 1 Feb 2023
Dear Henno,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Sincerely,Anil SonmezRooms Division Manager

8/10 Good

Betty

8/10 Good

Ayse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, nice staff..
Response from Anil Sonmez on 30 Nov 2022
Dear Ayse,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Sincerely,Anil SonmezRooms Division Manager

2/10 Terrible

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No soup at the room Towers destroyed Very bad 3rd bed Terrible service Dirty and Poor service Too expensive for nothing
Stayed 3 nights in Oct 2022
Response from Anil Sonmez on 2 Nov 2022
Dear Guest,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience.Sincerely,Anil SonmezRooms Division Manager

8/10 Good

Gadi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

NIHAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

2/10 Terrible

Babak

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room and cleaned no good
Stayed 6 nights in Aug 2022
Response from Anil Sonmez on 31 Aug 2022
Dear Guest,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience.Sincerely,Anil SonmezRooms Division Manager

10/10 Excellent

Boutheina

Stayed 2 nights in Aug 2022
Response from Anil Sonmez on 31 Aug 2022
Dear Guest,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience.Sincerely,Anil SonmezRooms Division Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 4 nights in Aug 2022
Response from Kamil Abatay on 16 Aug 2022
Dear William, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely, Kamil Abatay Front Office Supervisor Marriott

8/10 Good

Wendy, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit of an uphill walk to get to the hotel but it is in a great area - so many restaurants and things going on especially in the evening. You can walk down to the water to view the Asian side of Istanbul.Ours was a quick 1 night layover stay but we would stay here again when we return. The breakfast was very good with lots of choices.
Stayed 1 night in Jun 2022
Response from Anil Sonmez on 24 Jun 2022
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely, Anil Sonmez Front Office Manager

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and price but the staff are not trained to the expected standards
Stayed 3 nights in Jun 2022
Response from Anil Sonmez on 18 Jun 2022
Dear Henry We’re sorry to hear of your less than amazing experience.We are committed to providing great guest services. In this direction, your feedback will guide us and guide our areas that need to be improved. We value our guest's opinions and would like to thank you for sharing your review. Sincerely, Anil Sonmez Front Office Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good property to stay well located clean
Stayed 3 nights in May 2022
Response from Anil Sonmez on 14 May 2022
Dear Mark, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely, Anil Sonmez Front Office Manager

10/10 Excellent

Jeni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel. The bedrooms are very confortable and clean. The neighborhood is a Beautiful area not far from touristic places. So many nice coffee places around it and nice parks. Also walking distance to Dolmabahçe Palace and the fancy area of Niçantaçi. I definitely would come back and stay in this hotel
Stayed 4 nights in Apr 2022
Response from Anil Sonmez on 14 May 2022
Dear Jaime, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely, Anil Sonmez Front Office Manager

10/10 Excellent

Mary, Grovetown

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2022
Response from Anil Sonmez on 14 May 2022
Dear Mary, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Istanbul Macka by Marriott. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely, Anil Sonmez Front Office Manager

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from Anil Sonmez on 14 May 2022
Dear Ahmed, We’re sorry to hear of your less than amazing experience.We are committed to providing great guest services. In this direction, your feedback will guide us and guide our areas that need to be improved. We value our guest's opinions and would like to thank you for sharing your review. Sincerely, Anil Sonmez Front Office Manager

6/10 Okay

SEYFETTIN

Stayed 1 night in Mar 2022
Response from Anil Sonmez on 14 May 2022
Sayın Seyfettin, Misafirimiz olduğunuz ve tecrübelerinizi paylaştığınız için teşekkür ederim. Öncelikle ve en önemlisi, beklentilerinizi karşılayamadığımız için lütfen içten özürlerimizi kabul edin. Olağanüstü bir hizmet sunmak için çabalıyoruz ve ziyaretiniz sırasında bu çabamızın yetersiz kaldığını görüyorum. Geri bildiriminizi dikkatle ele alıyor ve geliştirilecek alanlarımızı tespit ederek, beklentiniz seviyesine taşıyacağımızı belirtmek istiyorum. Size harika bir deneyim sunabilmemiz için bizimle kalmayı tekrar düşüneceğinizi umuyorum. Sincerely, Anil Sonmez Front Office Manager

10/10 Excellent

Hasan

Stayed 1 night in Mar 2022
Response from Anil Sonmez on 14 May 2022
Sayın Hasan AC Hotel Istanbul Macka by Marriott'taki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim. Memnuniyetiniz bize daha iyisini yapabilmemiz için güç veriyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim. Sincerely, Anil Sonmez Front Office Manager

10/10 Excellent

Hadi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Room was good and comfortable. Only hassle was getting onto the wifi.
Stayed 1 night in Feb 2022

10/10 Excellent

Arslan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Ac Hotel Maçka on 2 Feb 2022
Vermiş olduğunuz puan için teşekkür ederiz. Sizleri en yakın zamanda AC Hotel Istanbul Macka'da tekrar ağırlamak dileğimizle

10/10 Excellent

Farah

Stayed 2 nights in Jan 2022

10/10 Excellent

Henno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from AC Hotel İstanbul Macka on 21 Dec 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy modern and spacious
The room was spacious and clean. The shower had really good water pressure and air conditioning worked perfectly. My room was near the elevator so there was some noise but nothing bad overall. The style was very modern and the bed was big and comfortable
Stayed 3 nights in Oct 2021
Response from AC Hotel İstanbul Macka on 4 Nov 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Rania

Travelled with family
Rooms are dusty and dirty
Stayed 4 nights in Oct 2021
Response from AC Hotel İstanbul Macka on 28 Oct 2021
Warm greetings from AC Hotel Istanbul Macka and thank you for sharing your opinions. We share your points relevant department managers, the necessary actions will be taken. We would like you to know that we are always accommodate you in our Hotel with High Service Quality and Turkish Hospitality. Should you need any further assistance, please do not hesitate to contact me. Best regards,

10/10 Excellent

karina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from AC Hotel İstanbul Macka on 11 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ahmed

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2021
Response from AC Hotel İstanbul Macka on 11 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Osama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great
Stayed 9 nights in Sep 2021
Response from AC Hotel İstanbul Macka on 28 Sept 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Reza

Stayed 5 nights in Sep 2021

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many restaurants and shops
Stayed 2 nights in Aug 2021
Response from AC Hotel İstanbul Macka on 3 Sept 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SERCAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from AC Hotel İstanbul Macka on 17 Sept 2021
Vermiş olduğunuz puan için teşekkür ederiz. Sizleri en yakın zamanda AC Hotel Istanbul Macka'da tekrar ağırlamak dileğimizle

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, less transportation in the area, clean, quiet,
Stayed 1 night in Aug 2021
Response from AC Hotel İstanbul Macka on 16 Aug 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Great location generally rooms as well except those with back views. Only issue was staff reception was generally slow to respond and lack and follow up to any requests
Stayed 3 nights in Jul 2021
Response from AC Hotel İstanbul Macka on 4 Aug 2021
Warm greetings from AC Hotel Istanbul Macka and thank you for sharing your opinions. We share your points relevant department managers, the necessary actions will be taken. We would like you to know that we are always accommodate you in our Hotel with High Service Quality and Turkish Hospitality. Should you need any further assistance, please do not hesitate to contact me. Best regards,

8/10 Good

Saud

Stayed 3 nights in Jul 2021

8/10 Good

Rashed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel was pretty good, in ways of location,rooms,and service. Room A/C was not the best. Bathroom are open to the room, so there is no partition. It was annoying for when you use the bathroom as it makes a huge sound around the room if your sharing the room with somebody else. Other than that the rest was average.
Stayed 2 nights in Jul 2021
Response from AC Hotel İstanbul Macka on 16 Jul 2021
Warm greetings from AC Hotel Istanbul Macka and thank you for sharing your opinions. We share your points relevant department managers, the necessary actions will be taken. We would like you to know that we are always accommodate you in our Hotel with High Service Quality and Turkish Hospitality. Should you need any further assistance, please do not hesitate to contact me. Best regards,