Palaces in Isla Mujeres

"Beautiful, beautiful hotel, with the most friendly staff that treats you like a family. Family friendly, clean, with huge selection of delicious food. Amazing hotel."

"Staff was amazing place was beautiful will definitely be coming back "

"Exelente opcion para la familia, el colectivo de servicio muy atento y por parte de los chicos de animacion y recreación siempre incluyendo a los visitantes en las actividades para ser mas agradable su estancia en el hotel."

"Everything and everyone were exceptional!!!!"

"My husband and I spent our honeymoon here, and it was truly incredible from start to finish! The resort is stunning, the beach was clean (there was a bit of kelp in July, but it didn’t take away from the experience), and the entertainment throughout our stay was great. The food really stood out — every restaurant offered high-quality dishes and exceptional service. We loved the variety of dining options, and each meal felt like a special experience. We opted for the Preferred Club, and it was absolutely worth it! The preferred lounge offered premium drinks and snacks, the preferred beach area was more private and relaxing, and having a personal concierge made everything so seamless. Plus, the added perks and coupons were a great bonus. Every staff member was warm, helpful, and genuinely made us feel welcome. This resort exceeded our expectations, and we would definitely return for another stay. Highly recommend!"

"The view, property, amenities are amazing! Adult only pool was enormous with many places to be on your own or with friends. They are still working on communication to guests and online restaurant info is not always accurate. So much thought and planning went into the decor to make it high-end. Pro tip: Plan arrival time earlier in the day as 5pm traffic makes the commute grueling. "

"Food was amazing"

"I loved my stay! My partner and I came to enjoy our 1 year anniversary. I loved the grounds, the service, and the room was incredible. The swim up suite was so beautiful and the pool was insanely clean! The club upgrade was accessible at the front desk but sadly we wanted the swim up suite and they didn't have that type of room available for the club upgrade, which brings me to some of the downfalls as the club upgrade did come with dinner options we didn't have access too. Just a bit of feedback: The buffet (The Kitchen Table) was only open for breakfast until 11am. The resort had many dining options but the buffet closing at 11 was a huge disappointment. Most restaurants had wait times for dinner and a variety of them were either closed some days or only open for lunch or dinner other days. After our 2nd day it definitely felt like food for dinner was inaccessible unless you planned ahead. None of the restaurants took reservations except one which meant most spots had at least a 20-30 minute wait which for a hotel this expensive that was a bit underwhelming. I think opening the buffet for at least a few hours for dinner would be insanely helpful for the guests. Lunch options were accessible for sure, it was really just dinner that we struggled with a bit. One night we ordered room service and honestly the food was insanely bad. For a "

"Everything was fantastic! Great room, views, beaches, and staff! Food was very good, I just wish the drinks were better/ stronger!"