On the beach, white sand, sun-loungers
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Reviews of Zomay Beachfront Hotel Holbox

3.5 out of 5
Zomay Beachfront Hotel Holbox
Av. Pedro Joaquín Coldwell s/ número, Isla Holbox, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 237 reviews" "
Rating 8 - Good. 74 out of 237 reviews" "
Rating 6 - Okay. 24 out of 237 reviews" "
Rating 4 - Poor. 10 out of 237 reviews" "
Rating 2 - Terrible. 7 out of 237 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dusan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient, great staff
Stayed 6 nights in Mar 2024

6/10 Okay

Kymberly

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The hotel was beautiful, and the grounds were well kept. We did run into a few issues during our 5 day stay. First issue was when going down to the included breakfast it was very long wait times just to even get a menu when only one other group was there most days. Next issue would be while sitting on the beach random tourist will come into the beach chair areas and take over, we noticed if you didnt get a chair shortly after breakfast it would be difficult, also during our 5 day stay not once were we offered a menu for food or drinks while at the beach chairs. I appeared if you were wearing the hotels wristbands you didnt get offered the restaurants menu. The beach bar with the swings was never opened during our stay, appeared to be renovating.
Stayed 5 nights in Feb 2024

10/10 Excellent

Alessandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved our stay here. The hotel is so beautiful, clean, and you can easily reach the city center within minutes! Would recommend this to anyone. We will be back! Thank you again :)!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had just gone through a severe tropical storm. The first days the normal services were scattered and somewhat disjointed but the staff worked diligently to get things back to normal and were extremely attentive to our needs. Overall it was a great stay and by the end of the trip everything was back to normal. Vanessa was incredible at caring for our every need.
Stayed 7 nights in Feb 2024

8/10 Good

suzy, houston

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is under construction, so you can hear so much noise starting early in the morning. Other than that the staff was great! Check in was fast.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good beach property for the price. Good location close to everything downtown.
Stayed 3 nights in Sep 2023
Response from Recepcion on 9 Sept 2023
Thank you so much David!

10/10 Excellent

Gail

Stayed 7 nights in Jul 2023
Response from Recepcion on 18 Aug 2023
Thank you so much!!!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
We loved the Zomay!
I came with a group of friends and we loved our stay at the Zomay! The staff was absolutely wonderful and the location was incredible. By far, the best beach and water to any hotel close to town. The drinks and food were fantastic and loved the vibe! Breakfast was also lovely and hearty. The views never got old… The accommodations were basic/simple. My one suggestion to the hotel would be to replenish the towels (they have seen better days) offer better toiletries. Otherwise, it was great!
Stayed 6 nights in Jun 2023
Response from Recepcion on 7 Jul 2023
Thank you very much for your comment!Of course we take your suggestion into account.We hope to see you again at Zomay.Best regards.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at Zomay, would like to plan a return visit. The staff was kind, the location is excellent. Be nice to have seen a deadbolt lock on the door to the room instead of a push button lock door knob. These are very easily broken into with a plastic card.
Stayed 4 nights in Jun 2023
Response from Recepcion on 8 Jul 2023
Hi Eric! It's great to hear that you had a great time here with us!! We will work on it! Thanks for your comments.

4/10 Poor

Adrian

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The bathroom was terreble and smells nasty
Stayed 2 nights in Jun 2023
Response from Recepcion on 5 Jul 2023
Good morning Adrian!Could you please tell me in whose name the reservation was made? We can't find it with your name.It is to follow up on the room!Thank you.Regards

6/10 Okay

anaelisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Holbox is stunning and great if you just want to stay at the beach all day. The hotel itself is very barebones. This is not a kid friendly hotel and even if I had just come alone or with my husband I would have been pretty disappointed with the accommodations. The location is fantastic and if you are just looking for a place to rest your head, this will absolutely do. The travel to get to Holbox isn’t easy, so the expectation was that the hotel would be “worth it”. It wasn’t. Pros: The beach access is perfect, the hotel food and bar were great. Staff was kind. Cons: sleeping situation was tough, our room had trouble getting cleaned regularly and obviously the water situation is really tough.
Stayed 5 nights in Jun 2023

10/10 Excellent

Britta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this property— the inviting entrance, cozy hammocks, festive lighting, colorful murals, beachfront location, and excellent bar!
Stayed 2 nights in May 2023
Response from Recepcion on 8 Jul 2023
Hi Britta! Thanks for let us be part of your holidays. We hope to see you soon, best regards.

10/10 Excellent

Beyron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach club was fabulous and the staff friendly.
Stayed 4 nights in May 2023
Response from Recepcion on 8 Jul 2023
Thank you so much Beyron!Hope to see you again :)

10/10 Excellent

Daniela

Stayed 1 night in Apr 2023

8/10 Good

Joyce

Liked: Staff & service
Stayed 5 nights in Mar 2023
Response from Recepcion on 25 Mar 2023
Gracias por tu valoracion.Saludos Staff Zomay

10/10 Excellent

Cota E

Stayed 2 nights in Oct 2022
Response from Reservaciones on 26 Oct 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple yet comfortable room. Although lighting was very dim
Stayed 2 nights in Sep 2022
Response from Reservaciones on 29 Sept 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

8/10 Good

Mirsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself is right on the beach and the beach is amazing. The hotel didn’t have many amenities, they didn’t even have a hairdryer. I asked and they literally only had 2 for the entire hotel. The food the hotel offers is very pricey and it was not good at all. After the first day we had to walk out to the plaza to eat Lunch and dinner because the food was not good. We only ate breakfast there because it was included not because of the quality. So if you go here for location then I guess it’s fine
Stayed 3 nights in Sep 2022
Response from Reservaciones on 9 Sept 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

10/10 Excellent

Nida

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay!!
Stayed 5 nights in Jul 2022
Response from Staff Zomay on 26 Jul 2022
Thankypu very much for your comments. We are happy that you enjoyed your stay at our Hotel Zomay Holbox.

8/10 Good

tenasha

Travelled with group
Liked: Staff & service, property conditions & facilities
I had never stayed in a hotel like this before. It was very, clean, neat, and a romantic setting. The only things I didn't like was that the misquitos were horrible, no tv, no radio/alarm clock and shower sprayed everywhere. The front desk and check in was nice and welcoming. The breakfast was good, along with the beautiful view while dinning.
Stayed 1 night in Jun 2022
Response from Reservaciones on 22 Jun 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

10/10 Excellent

Lillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Room clean. The bathroom faucet was a conch shell instead of conventional faucet head. Quaint but it dispensed only a trickle of water. Water wise I guess. Loved that they have a filtered water dispenser near the front desk. In a place where you’re supposed to drink bottled water everywhere you go, it’s nice to have an eco friendly option and spare the planet from more plastic waste. I wish more hotels would do that in Mexico. The beachfront property is coveted and the beach bar is super fun.
Stayed 2 nights in May 2022
Response from Reservaciones on 15 Jun 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

8/10 Good

JAIRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good!
Stayed 1 night in May 2022
Response from Reservaciones on 15 Jun 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Veaceslav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro- on the beach, friendly staff, good food, close to the restaurants, not crowd, walkable distance to the main street and restaurants. Cons- there wasn't always hot water in the shower, loud music from other properties until late.
Stayed 7 nights in Apr 2022
Response from Reservaciones on 5 May 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

6/10 Okay

Alan

Stayed 3 nights in Apr 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Reservaciones on 6 Apr 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

8/10 Good

Heather

Stayed 3 nights in Mar 2022

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great right in the center of everything. It’s on beach and the beach is beautiful. The staff was super friendly and helpful. Great customer service. It was a group of 9 of us and we all had a great time. Holbox is gorgeous, we will definitely be back and stay at this hotel 😊
Stayed 1 night in Mar 2022
Response from Reservaciones on 9 Mar 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

6/10 Okay

Charlotte

Travelled with group
Liked: Staff & service
Nice staff, pretty bare bones.
Stayed 5 nights in Feb 2022
Response from Reservaciones on 4 Mar 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Reservaciones on 27 Jan 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

8/10 Good

melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good beach hotel. Some deferred maintenance and the kitchen supplies were a little lacking (limited glasses, no bottle opener/corkscrew or in room potable water . Easy to get sand on the floors so a couple of thin rugs or a doormat/foot bath to wipe feet are definitely needed . One bed was comfortable and one was terrible. Only a sheet provided on the beds but they provide blankets on request. Breakfast was decent and decent choices. Beach atmosphere was one of the best and not much seaweed when lots of other places were swamped with it. Would stay again but some simple improvements would go a long way !
Stayed 5 nights in Jan 2022
Response from Reservaciones on 25 Jan 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recommend us at your friends

6/10 Okay

SKIP

Liked: Cleanliness, staff & service, room comfort
Great staff, average hotel
Service was very nice, the staff was wonderful and accommodating, so, a great plus. The room; although I was told I was upgraded? it was very spartan and not what I would call "safe" (although in Holbox, no need to worry there!). As you can see from the pictures, there are no drawers or dresser, and the patio doors did not lock. And of course, the unsealed front door and patio doors. This is an average hotel complex in Holbox, adjacent hotels have sandier beaches, and the street entrance was a muddy pond our entire 6 day stay. Staff was great.
Stayed 5 nights in Dec 2021
Response from Reservaciones on 18 Jan 2022
We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved, loved, loved this place!! So beautiful!! Staff was amazing!! Beautiful place for the sunset! Food was delicious!!
Stayed 7 nights in Jan 2022
Response from Reservaciones on 13 Jan 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay at Hotel Zomay! Food and drinks at the hotel were great and the staff was very kind and polite. The live music and sunsets at the property was a nice surprise. Beds and rooms were great. Love the island life and slow pace that comes with it. Thanks for a great trip Zomay. Would definitely come back.
Stayed 7 nights in Dec 2021
Response from Reservaciones on 11 Jan 2022
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

4/10 Poor

Wolfgang

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Warm shower only for one person at a time. Clogged drains. High priced for what is being offered. No good reason to return.
Stayed 3 nights in Dec 2021
Response from Reservaciones on 27 Dec 2021
We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities

6/10 Okay

Alain

Liked: Staff & service, room comfort
Nice hotel, friendly service but the whole experience was ruined by the annoying and terribly bad music played all day long at the restaurant and beach bar. Also construction workers were working all over the place during my stay. Very difficult place to relax enjoy the view on the ocean. Sad !
Constructions on site
Stayed 3 nights in Nov 2021
Response from Reservaciones on 6 Dec 2021
We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities

8/10 Good

Brett

Liked: Cleanliness, staff & service
Nice affordable beachfront
Fun beachfront hotel at the far end of the hotel strip. Great place to watch the sunset and nice area to swim. Not as much on the main beach but also nice because it feels off the tourist strip a bit. A lot of younger people from the nearby hostel hanging out and great live music every night at the bar. The breakfast was excellent every morning and lovely grounds. Room had a sandy floor when we arrived and water did not work well for 2 days (cold shower first day and water stopped all together second day) Finally fixed by 3rd shower. No water in the room and very minimal but comfy bed. Reception was helpful with getting Covid tests in our room.
Stayed 3 nights in Nov 2021
Response from Reservaciones on 16 Nov 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive graceful and kind staffs, they make the experience top nosh...smiling from dawn to dust. Epic young team working really hard! Ground where hotel is situated is Epic right next to the beach and less than 10min walk to all restaurants and amenities
Stayed 2 nights in Oct 2021
Response from Reservaciones on 3 Nov 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

JUAN P, Holly Prings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Minette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was unique! Very relaxing and breathtaking!
Stayed 1 night in Oct 2021
Response from Reservaciones on 13 Oct 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and Amazing stay!
Perfect location on the beach and close to downtown. Amazing drinks and great food! We would recommend and stay again. Rooms were clean and comfortable, and felt like a treehouse bungalow.
Stayed 2 nights in Sep 2021
Response from Reservaciones on 28 Sept 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

Catherine Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zomay = Perfect Sunsets!
Zomay is an Amazing beachfront hotel in Holbox! The location is absolutely perfect for sunsets (very important) and a very easy 2 minute walk to town. The food is great, bar is very cool, and staff is kind and thorough and wonderful. Thank you Zomay!
Stayed 10 nights in Aug 2021
Response from Reservaciones on 6 Sept 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Not too far from the epicenter of town, just a couple blocks down, but far enough to be a tiny bit quieter than the center. The staff is very helpful and they will accommodate most requests. They even got me a professional massage in my room and set the ambience. Restaurant and bar staff were very nice and attentive. Wifi is spotty, signal for phone is very low but that is the entire island. Just in case you want a workcation. All in all was very happy with our stay! Thank you Zomay!
Stayed 7 nights in Aug 2021
Response from Reservaciones on 20 Aug 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property is beautiful and centrally located. You are right on the beach which is amazing. Truly the perfect spot for watching the sunsets. The staff is delightful and helpful. Would absolutely recommend staying here.
Stayed 3 nights in Aug 2021
Response from Reservaciones on 16 Aug 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities were great! Room could have been a little cleaner when we arrived
Stayed 3 nights in Jul 2021
Response from Reservaciones on 6 Aug 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Reservaciones on 30 Jul 2021
Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Arlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot and location
Staff was amazing, location was great view of the sunset. Great access to the beach breakfast was good as well.
Stayed 8 nights in Jul 2021
Response from Reservaciones on 26 Jul 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you hope for in an island hotel. View of the water through palm trees and palapas as we walked to our room. The room was clean, spacious and plenty of area to place our bags without it feeling crowded. The beds are comfortable and it is quiet at night. The staff is so warm and amazing. They are helpful and friendly but not constantly bugging you either when you are relaxing in the palapas. The perfect amount of attention. The food at the restaurant was delicious and the presentations are pretty, too. Even as a vegetarian I had enough choice to make me happy. The veggie rolls were really yummy and the rest of the sushi looked really good, too. The beach is clean and lovely. It is an easy walk down the beach to get to the center of town. The best part was the entertainment that happened in the afternoons & evenings as people started to gather to see the sunset. We had an amazing drumming band one night and acrobats another day. I would definitely come back again as we had a wonderful time here.
Stayed 3 nights in Jul 2021
Response from Reservaciones on 21 Jul 2021
We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Reservaciones on 23 Jul 2021
Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar precioso donde conviven adultos y niños en un ambiente relajado y en un marco natural incomparable. Solamente tuvimos un malentendido con la recepcionista que trabaja de noche (la otra chica fue encantadora), , quien se porto de manera poco profesional e inapropiada.
Stayed 4 nights in Jun 2021
Response from Reservaciones on 12 Jul 2021
Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad y que nos recomiende