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Reviews of The Waters Hot Springs, Tapestry Collection by Hilton

2.5 out of 5
The Waters Hot Springs, Tapestry Collection by Hilton
340 Central Ave, Hot Springs, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 598 out of 883 reviews" "
Rating 8 - Good. 196 out of 883 reviews" "
Rating 6 - Okay. 54 out of 883 reviews" "
Rating 4 - Poor. 22 out of 883 reviews" "
Rating 2 - Terrible. 13 out of 883 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. I would use this facility again!
Stayed 2 nights in Apr 2024

2/10 Terrible

George

Travelled with family
I asked in advance for no feathers in the room as I am highly allergic. This was not done. Then I was told they only had one pillow non-down (to split b/n my wife and me)! We were on the second floor on the road side and it was incredibly loud with revving cars and Harleys till early in the morning. It was so bad there earplugs supplied by the hotel on the bedside table. The location is good and the marble is nice, but nothing else was worth the price
Stayed 1 night in Apr 2024

10/10 Excellent

Rhonda, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024

10/10 Excellent

Kathryn, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean and well-maintained historic property. Great housekeeping and bell service. In and out valet parking. The rooftop bar was fun.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Free parking (garage 1 block behind hotel with police substation in it); also, valet parking available, $30 per night. Rooms quiet, clean. Housekeeping mini service daily, (remove trash, change towels). Restaurant adjacent and rooftop.
Stayed 3 nights in Mar 2024

10/10 Excellent

iram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved rooftop bar
Stayed 1 night in Mar 2024

8/10 Good

Debbie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old feel with the modern updates! Room was super clean & the staff were very friendly! Tons of things to do in walking distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Amenities
Love this place!
Stayed 2 nights in Mar 2024

6/10 Okay

Kristin

Travelled with partner
Liked: Cleanliness, amenities
This is clearly an older building that has been renovated. I guess I just expected a nicer showing considering the rate of a stay. Also the closest free parking is 2 blocks away.
Stayed 1 night in Mar 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice place however, they have sliding doors on the bathroom which are very loud and leave a gap. Bathroom was small but the room was nice. The TV is not a smart tv which didn’t leave much of a choice in programs to watch. That was a bummer that we couldn’t watch Netflix. The hotel was nostalgic which we loved but it was someone small in general speaking. Next time we go we will explore other options. Overall we had a nice stay
Stayed 2 nights in Feb 2024

4/10 Poor

Todd

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In the middle of winter, the hotel should not book rooms that have no heat. The room never got above 65f. We were expecting an above average hotel but got a cold room. The friendly staff offered a "space heater", but let's face it, that's not going to heat a large 12 ceiling room. We will probably not visit again unless someone helps resolve our issues.

8/10 Good

doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Old building, much in original condition. rooms are modern and updated. For older guests , be careful in the shower . It’s partially glass with a plastic floor that I found very slick. The shower head is on the opposite side of the water on/off temperature valve and moving back and forth was scary at times. Great location right across the street from the Bath Houses. Great staff, very helpful and knowledgeable
Stayed 2 nights in Feb 2024

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an interesting property. History of the city is felt in the hotel. Rooms had all needed items. Felt comfortable. Folks working in hotel were extremely friendly and helpful. Would definitely recommend. Location was excellent across street from Bathhouses etc. Shops along street were very interesting
Stayed 2 nights in Feb 2024

8/10 Good

Husein

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best martini’s!!!
The best bartender!!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love staying here! Very clean and nice rooms! The beds are also comfy!
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great service
Stayed 1 night in Jan 2024

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 2 nights in Oct 2023

6/10 Okay

Janina

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice hotel terrible bathroom door.
The hotel was nearly perfect. The thing that makes this hotel less than perfect and it can be a big deal. In room 308 the barn door to the bathroom had a big gap between the floor and the bottom of the door. The door didn’t close properly and would swing open. I had to hold the door closed with my foot. For most this may not matter, but if you need privacy this door does not provide it. This is a pricey hotel. They could do better than that door.
Stayed 1 night in Dec 2023

2/10 Terrible

Sayaka

Stayed 1 night in Dec 2023

6/10 Okay

RONALD

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We really loved there Waters. It was the perfect location right across the street from the bathhouses which was it main purpose for being in Hot Springs. And we had a great view of the Christmas lights.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the valet parking and everything is walkable. I would stay here again!

8/10 Good

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no “continental” breakfast. No microwave in room. Be prepared for heavy traffic noise on the street view side, but livable with ear buds. Loved the pod coffee but no extra creamer available without going downstairs. The rooftop restaurant, which I very much wanted, is closed Mon-Wed. The cleanliness and modern updates were outstanding.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located within walking distance from shopping, dining, Hot Springs National Park hiking. We had a wonderful stay.
Stayed 2 nights in Nov 2023

8/10 Good

Praveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A retreat
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wanted to use the bathhouses with hot springs and they were across the street. Very old but quaint hotel. It felt like we had stepped back in time. Very relaxing.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled building. Very unique
Stayed 1 night in Nov 2023

6/10 Okay

Terri

Liked: Staff & service
The location was wonderful and the people at the front desk very friendly and especially helpful. However, there were LOTS of little things that weren't good. There was mold in the shower, no luggage rack, a note saying "use these earplugs" and no earplugs, the TV didn't work properly (although Tim was very nice and helpful). The worst experience was the rooftop bar. One afternoon we got drinks and they were good although service wasn't great. We went back for the same thing the next afternoon and they were hardly drinkable. We won't be back.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Heather

We loved staying at this hotel. It was very clean and the staff were all very friendly. We did not like the bathroom being so close to the bed and the door not shutting good. Not very private. But otherwise it was wonderful!
Stayed 2 nights in Nov 2023

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, and loved how they renovated this historical site into a hotel. Everything was walkable and tons of options for food and drink. The staff was very nice and accommodating. This will be our place to stay when we visit here.

6/10 Okay

Jim

Travelled with partner
Liked: Cleanliness, staff & service
No exterior view, window looked out to adjacent building, located across street from bathhouse row so close to National Park visitor center and downtown sights, updated modern room but no lugggage rack, no parking but street so $30 valet parking worth it,
Stayed 1 night in Oct 2023

4/10 Poor

SAENGER

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, central to most everything downtown. Would stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Windows faced the building next door and all the air conditioning units. The bar upstairs was smelly and a bit sketchy. But the building is nice and people very friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. It is in the middle of bathhouse row and all those sites are in walking distance. All of the staff we had contact with were so friendly and helpful. We would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Chris, Little Rock

Stayed 2 nights in Oct 2023

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023

10/10 Excellent

Becky

Stayed 3 nights in Oct 2023

10/10 Excellent

Lori

Stayed 1 night in Oct 2023

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023