2/5 Poor
Rin
Travelled with partner
4 Jun 2022
Disliked: Staff & service, property conditions & facilities
Receptionists seem very inexperienced and they are forgetful. They were discussing that they have messed up the previous clients room keys meanwhile they were assisting me to check in, they also couldnt allocate my booking and had to take my phone for the detail and then they also forgot to return me my phone until I asked. (Without apologizing). The whole check in process took me about 20 mins without any one ahead me.
The cleaning staff started to clean the other rooms next to our room from 8am and the vacuum cleaner was extremely noisy. The cleaning staff also used the vacuum cleaner or the cart to hit on my room many times which I thought there was someone knocking my door. I couldn’t sleep or relax at all.
The cleaning staff was also talking really loud on phone at the backstairs which I could hear it from the room.
The hardware is fine but there are dirt and hairs at the crack and also under the bed and table.
The location is nice and the food around is good too. But I definitely won’t stay in this hotel anymore due to these services and inexperienced staff, they need proper trainings.
Stayed 1 night in Jun 2022