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Reviews of Jukeiso

2.5 out of 5
Jukeiso
50 Miyajima-cho, Hatsukaichi, Hiroshima

Reviews

9.6

Exceptional

Rating 10 - Excellent. 43 out of 51 reviews" "
Rating 8 - Good. 5 out of 51 reviews" "
Rating 6 - Okay. 2 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - 10/10
Staff were amazing, really went above and beyond to make our stay comfortable and memorable. Beautiful view of the Torri gate from our room and complimentary shuttle available to get to and from the ferry station. Excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic traditional Ryokan experience
Fantastic Ryokan for an authentic experience on Miyajima. They offer western style beds but the reason you would come is for the full Ryokan experience with tatami floors and futon beds! There are many rooms with views directly of the floating gate which is truly a sight and offers a great location for walking round miyajima as it is close to the floating shrine, a 10 min walk from the main shopping streets but can be a stating point for one of the many longer walks around the island. The staff are attentive, polite and very accomodating. The kaiseki style dinner, heavy on the regional seafood, was truly a brilliant experience and was a seemingly unending series of beautifully presented small dishes. The hotel itself is dated on the inside but that adds to the charm and overall experience. There is a private onsen which you can reserve for free but sadly was fully booked during our time there which felt a missed opportunity. I do wonder if there was a way to stagger bookings to enable each guest to experience it, however we did arrive late onto the island so with more pre planning / earlier arrival time likely would have avoided this issues of our own making.
Stayed 1 night in Nov 2023

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
The pillow have some kind of mold smell. Might want to be mindful as that affects my sleep
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of heaven
Wonderful stay at this large ryokan where the staff managed to make it feel like a welcome family stay. Amazing view from the rooms and welcome free “onsen” for guests. As we arrived early we were allowed 45mins to use it privately as a couple (usually segregated). We ate a Kaiseki meal at the ryokan which was enjoyable and very filling. The lovely staff both in reception and dining room were so relaxed and friendly to help some who were uncertain how to cope with traditional Japanese customs. Sleeping was on futons on tatami mats and more comfortable than expected (though still a little hard). Rooms were enormous. Didn’t want to leave.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Very spacious traditional rooms with an excellent view over the shrine from the sea view rooms we booked. Inclusive evening meal was wonderful.
Stayed 1 night in Oct 2023

10/10 Excellent

Grace Julienne

Stayed 1 night in Sep 2023

10/10 Excellent

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The unlucky guy
The staffs are so friendly to the extra miles. On the day of my check-in, I was taking a Shinkansen from Shinagawa but it got DELAY due to the weather condition. While I was stuck in the train, the hotel staff keep on asking my location. I have never encounter before by this caring behaviour. The hotel staff said the kitchen is willing to wait for my arrival but the ferry to this hotel (Last ferry: 1030pm) so I missed it. On the next morning I took the first ferry to the island, technically I felt that the hotel will reject me. To my surprise! They still allow me to stay in for a couple of hours before the check out timing and even prepare a table of Japanese breakfast for me. I am grown man and I am about drop my tears. If you are coming to Hiroshima Itsukushima island, please do yourself a favour to BOOK this hotel as they’re are the most Passionate about hotel service and caring people I ever seen. Plus a great view of the tori gate from the window.
Japanese breakfast
Level 2 window view
Stayed 1 night in Aug 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
I adored the view of the floating Dori gate from the window of my room. I had great views. The Ryokan needs to be updated. There should be instructions on how to use the private bath properly as there is floating film in the water.
Stayed 1 night in Aug 2023

10/10 Excellent

Tomoko

Stayed 1 night in Jul 2023

8/10 Good

Junko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was nice. The room, the location, the lady who took care of us throughout our stay, the food, the driver who picked us up and dropped us off. The reason I couldn’t give them five stars was because of the man at the front desk. We are not sure if this guy was the owner or manager who works at the front desk. The day we arrived at this Ryokan style hotel, we were asked which option we would like to choose between the western style and the Japanese style. I picked the Japanese style, but my partner picked the western style. He looked at us weirdly and didn’t seem that he was happy with the choice we made. Maybe because we both did not select the same option…? And the second day, we requested for an hour extension to our checkout time which was originally 10 am. Not only did he refuse our request, but he did not refuse in a polite way, in which he didn’t make us feel that he wants us to come back again. We have traveled 6 out of 7 continents and had stayed at many hotels and this was the first or second time we were refused of this type of request. Many hotels always have been happy to accommodate our needs and requests. This is the only reason why I couldn’t give them 5 stars. The location was marvelous and remarkable. The lady and the driver were very friendly and polite. They even gave us a little tour and history of the beautiful Miyajima island. The dinner and breakfast were both delectable. We could have the local specialties of oysters and conger eels.
Stayed 1 night in Jun 2023

10/10 Excellent

Kevin, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted to experience an authentic Ryokan (traditional Japanese inn) to get a full sense of the traditional lifestyle and hospitality. My family of 4 including 2 young adults truly enjoyed our stay here. We wore the Yukatas to dinner and breakfast for the 2 nights we stayed here. (Fun!) The Kaiseki meals were expertly prepared and presented and delicious. In the evening we took advantage of the onsen spa bath and relaxed from our day exploring the island and Itsukushima shrine. Getting to the island by Japan Rail ferry (free if you have a pass) also enhanced our travelling experience. The staff were friendly and with enough English to get by. On our arrival the host served hot tea and there was a pitcher of iced water. Nice touch. The hilltop views from Jukeiso were beautiful. This was a relaxing getaway in a natural location. The best place we stayed from the 2 and half weeks of travelling to different cities in Japan. We liked it. It was memorable.
Stayed 2 nights in May 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 1 night in May 2023

10/10 Excellent

SHIVA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle from/to ferry, great food, very clean, friendly staff, nuce private onsen, excellent ryokan experience. Dislike: most staff didn't speak English at all so there was some miscommunication.

10/10 Excellent

Wolf-Dietrich

Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't like futon bed. Everythig else is great
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Chun Keung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and ambience
Stayed 1 night in Mar 2023

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service. Great staff which took care of all their needs.
Stayed 1 night in Mar 2023

10/10 Excellent

Ronny

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very traditional had a private bath traditional food
Stayed 1 night in Feb 2020

10/10 Excellent

YOSHIHITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋からの景色は鳥居が見え素晴らしかったです。朝食夕食も手頃な量で大変満足し家族も喜んでいました。
Stayed 1 night in May 2024

10/10 Excellent

Gaspar Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024

10/10 Excellent

SATO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕飯が、イマイチ
Stayed 1 night in Nov 2023

10/10 Excellent

ヨウコ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
桟橋までお迎えに来てくれて旅館までの間、観光案内がありました。スタッフも丁寧で気持ちが良いです。お部屋が角部屋で景観が良いです。厳島神社を上から眺められ鳥居が綺麗に見えます。お料理と夜景が売りですが朝の景色も良くてお薦めです。お料理が新鮮で美味しく適量です。
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
気持ち良く宿泊出来ました。
設備は古いのですがそれをカバーする接客と眺望でした。特に従業員の方々が誠意を持って仕事されている姿勢に共感を感じました。人がいなくなった厳島神社や弥山をゆっくり観光出来て宮島を満喫出来ました。
Stayed 1 night in Oct 2023

10/10 Excellent

José L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amamos el Ryokan Jukeiso!!!! Es muy bonito!! Los cuartos tradicionales japoneses son hermosos!! Además la atención del personal es realmente excelente!!! El hotel está un poco alejado de la estación del Ferry de Miyajima, pero el caminar por la isla, ver el exterior del santuario de Itsukushima y recorrer las calles comerciales no tiene precio. En caso de que no quieras caminar, el hotel tiene el servicio de pasar por ti a la estación. Tomamos la cena y el desayuno tradicional Kaiseki y estuvieron deliciosos!!!! En nuestro Check Out, le pedimos al encargado si podía guardar nuestras maletas mientras hacíamos el recorrido de la subida al monte Misen, con gusto nos apoyó con ello y nos dijo que si no queríamos volver al Ryokan una vez terminado el recorrido, fuesemos a la terminal del ferry y ahí llamasemos al hotel, para que nos llevara nuestro equipaje. En verdad una gran experiencia, muchas gracias por todos los detalles y atenciones Ryokan Jukeiso!! Esperamos volver muy pronto!!!!

10/10 Excellent

Wai Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel experience
Excellent view from both windows in our room. We can see the big orange Torii in the sea. Room is comfortable and larger than expectation. Food is tasty and service is considerate. Like our luggage was well delivered to our room when check in and with shuttle service that ride us to the ferry pier when check out.
Stayed 1 night in Aug 2023

8/10 Good

masataca

Stayed 1 night in Jul 2023

10/10 Excellent

YICHAN

Stayed 1 night in May 2023

10/10 Excellent

コウジ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインの時間が大幅に遅れましたが、わざわざ桟橋に迎えに来て頂きました。夕食時間もだいぶ過ぎていましたがしっかりフェローして頂き美味しく食べることが出来ました。
Stayed 1 night in May 2023

10/10 Excellent

marjorie

Stayed 1 night in May 2023

10/10 Excellent

Kana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

HYUNCHOL

Stayed 2 nights in Apr 2023

6/10 Okay

AYRTON A A

Stayed 1 night in Mar 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工服務態度非常好，房間十分乾淨整潔、有如剛翻新一樣。 和食晚餐及早餐亦出色，食材新鮮味道亦佳。
Stayed 1 night in Jan 2023

10/10 Excellent

TAKAKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいロケイションと美味な料理に舌鼓。
高台にありお部屋から宮島の歴史的建造物や瀬戸内海の景色を満喫いたしました。緑豊かな周辺の散策がとても気持ちよく、料理も美味で満足のいく時間を過ごしました。
Stayed 1 night in Apr 2022

4/10 Poor

Misako

Disliked: Staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Minako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フェリーに乗る前に連絡して迎えに来ていただきました。 家族風呂が無料で借りれたので使いました。３歳と5歳の子供はとても喜んでいました。
海の見える２階の部屋から
Stayed 1 night in Nov 2020

10/10 Excellent

Luís

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar lindo e hospitaleiro
Passeio tranquilo a partir de Hiroshima . Aguardamos o transfer na estação de ferry e a tranquila chegada ao hotel avistando diversos bambis. Recepcionados com uma xícara de chá e já reservamos nosso banho privativo Quarto tradicional muito espaçosos
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019