Hengoed Spa Hotels

"Clean room, close to the arena"

"I had an absolutely dreadful night’s sleep here and would not stay again. The hotel is in a city centre location in Cardiff, so some level of noise on a Saturday night is to be expected, people outside shouting, drunk, the usual. However, the windows did nothing to block out the noise. It genuinely felt like they weren’t there at all, which is completely unacceptable for a hotel in such a busy area. It didn’t stop there. Every time someone in the corridor closed their door, it slammed with a loud bang that actually shook the walls. It was constant and impossible to ignore. Just as I finally managed to fall asleep, I was woken up at around 2am by a couple in the next room having a loud, drunken argument. I called reception, but nothing was done, no intervention, no attempt to quieten them down, not even a knock on their door. Completely useless response. The walls are clearly paper thin, because we could hear everything. The same couple then woke us again at around 8am, continuing their argument which had apparently been going on since 4am. If you value sleep at all, avoid this place."

"Always have a good stay at the village… number one choice for Cardiff stays x "

"Clean room. Polite and warm staff. Loved the city view from the top floor."

"Place was dirty and old "

"Beautiful hotel, spotless rooms, comfortable bed, wonderful staff. This was our second stay and once again, we did not want to leave! "

"The hotel is in a perfect location and has easy access to amenities and transport. The pool was very busy."

"The staff on reception were amazing. Beds were very comfortable and rooms spotless. The Bar area is a great space. "