Lobby

Reviews of Radisson Blu Metropol Hotel, Helsingborg

4 out of 5
Radisson Blu Metropol Hotel, Helsingborg
Carl Krooks Gata 16, Helsingborg, Skane

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Farasat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Patrycja on 13 Nov 2023
Hey Farasat,Thank you very much for your feedback. It is great to hear that you had a nice stay with us. – Welcome back!Sincerely,

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Niklas on 8 May 2023
Thnak you Nick for your kind feedback! Were glad that you had such a good time here with us :) Have a great day and hope to see you soon again!

10/10 Excellent

Deborah

Stayed 1 night in Mar 2023
Response from Niklas on 2 Apr 2023
Tack Deborah för ditt fina betyg! Vad roligt att ni är så nöjda efter er vistelse hos oss :) Ha det bra och varmt välkomna tillbaka!

10/10 Excellent

Nicholas

Stayed 3 nights in Mar 2023
Response from Niklas on 20 Mar 2023
Tack Nicholas för ditt fina betyg! Vad roligt att ni är så nöjda efter er vistelse hos oss :) Ha det bra och varmt välkomna tillbaka!

8/10 Good

Aleksandar

Stayed 1 night in Feb 2023
Response from Niklas on 8 Feb 2023
Tack för ditt betyg Aleksandar! Ha det bra och varmt välkomna tillbaka!

10/10 Excellent

Anson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did what it was supposed to do
Stayed 4 nights in Jan 2023
Response from Niklas on 30 Jan 2023
Thank you Anson for you kind feedback! Were so glad that you had a good time here with us :) Have a nice day and hope to see you again!

8/10 Good

Matt

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Niklas on 2 Oct 2022
Tack Matt för ditt betyg!Ha det bra och varmt välkomna tillbaka :)

8/10 Good

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, all spoke English, treated us with respect. Lobby is a bit small
Stayed 5 nights in Sep 2022
Response from Niklas on 2 Oct 2022
Thank you Mohammed for your kind feedback!Were so glad that you had a great time here with us and that you appreciated the staff here :)Have a nice day and hope to see you soon again!

10/10 Excellent

Patrick

Stayed 1 night in Aug 2022
Response from Niklas on 2 Oct 2022
Tack Patrick för ditt fina betyg!Ha det bra och varmt välkomna tillbaka :)

4/10 Poor

Simon

Stayed 1 night in Aug 2022
Response from Niklas on 2 Oct 2022
Tack Simon för ditt betyg!Ha det bra och varmt välkomna tillbaka :)

10/10 Excellent

morten tor

Stayed 1 night in Apr 2022
Response from Niklas on 5 Apr 2022
Tack Morten för ditt fina betyg! Varmt välkommen tillbaka :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Elie / Front Office on 24 Mar 2022
Hej, Stort tack för fantastisk betygsättning och vi ser fram emot och välkomna er snart Bästa hälsningar

10/10 Excellent

marit

Stayed 1 night in Mar 2022
Response from Elie /Front office on 8 Mar 2022
Hej Marit, Tusen tack för din fantastisk betygsättning och vi ser fram emot och välkomna dig snart tillbaka. Med vänliga hälsningar

8/10 Good

Monika

Stayed 1 night in Feb 2022
Response from Elie /Front office on 1 Mar 2022
Hej Monika, Stort tack för din recension och vi hoppas att vi får chansen och välkomna dig snar tillbaka. Bästa hälsningar

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Elie /Front office on 19 Feb 2022
Hej Jenny, Tusen tack för din fantastisk feedback. Vi är super glada över det och vi ser fram emot och välkomna dig snart tillbaka. Bästa hälsningar

6/10 Okay

Misbah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2022
Response from Elie /Front office on 21 Jan 2022
Hej Misbah, Tack för ditt feedback. Det är tråkigt och höra att du var inte nöjd med din vistelse och vi hoppas att vi får chansen och välkomna dig i fram tiden för att ändra din upplevelse hos oss. Bästa hälsningar

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the heart of Helsingborg
A nice hote with great service. Small lobby and room, decent restaurant. All in all serving its purpose well.
Stayed 1 night in Jan 2022
Response from Elie / Front Office on 11 Jan 2022
Dear Valuable guest, Thank you very much for the amazing feedback. We are very happy that you have enjoyed the stay and we are looking forward to welcoming you soon. Best Regards

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Elie / Front Office on 4 Jan 2022
Hej Anna, Tack så mycket för din feedback och vi ser fram emot och välkomna dig snart tillbaka. Med vänliga hälsningar

8/10 Good

anjna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast
Breakfast was one of the best i had in a hotel - fresh, tasty, plenty of everything. Rooms were Nice as was hotel - limited onsite parking was only thing - although shopping centre nearby
Stayed 1 night in Nov 2021
Response from Elie /Front office on 27 Nov 2021
Dear Anjna, Thank you very much for the nice feedback. We are very happy that you have enjoyed the stay with us and we look forward to welcoming you soon. Best Regards

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Elie /Front office on 28 Nov 2021
Hej Steven, Tack så jättemycket för din fantastisk betygsättning och vi ser fram emot och välkomna er snart tillbaka Med vänliga hälsningar

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Elie /Front office on 30 Nov 2021
Hej Aleksander, Det är super härligt att du var nöjd med allt under din vistelse. Tusen tack för din feedback och du är alltid varmt välkommen till oss Bästa hälsningar

10/10 Excellent

Knud

Stayed 1 night in Sep 2021
Response from Niklas on 26 Sept 2021
Tack så jätte mycket för din fina feedback! Ni är varmt välkomna tillbaka.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Emelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Andreas

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2021
Response from Elin/ Receptionen on 23 Jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

10/10 Excellent

camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back
Love this hotel - keep coming back to it! Small, clean gym with all necessary equipment. The breakfast buffé is excellent! Nice and friendly staff.
Stayed 2 nights in May 2021
Response from Elie/Front Office on 26 May 2021
Dear Camilla, Thank you very much for the nice feedback och we are very happy to know that you have enjoyed the stay with us and we look froward to welcoming you again. Med vänliga hälsningar

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Elie/Front Office on 26 May 2021
Hej Vincent, Tusen tack för din fantastisk betyg och vi ser fram emot och välkomna dig snart tillbaka. Bästa hälsningar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
expensive parking, did not use it
Stayed 3 nights in Apr 2021
Response from Elie/Front Office on 3 May 2021
Hej, Tack för din feedback och vi hoppas att vi får chansen och välkomna er tillbaka. Med vänliga hälsningar

6/10 Okay

Amy

Ok stay and good location
The hotel was busy as it was the easter weekend, and due to the Covi-19 situation time slots had to be booked for breakfast which is fine, however, there wasn't much point, as it was still rather unorganized, their space in which breakfast is served is too small, the lifts to upstairs, so through traffic and all the people waiting to go into the seating area for meals are all crammed together. This could have easily been avoided which is why i comment on it, as there was a large conference room upstairs, which was used as an overflow for breakfast, but should have been the main area, and more of a one-way system could have been implemented, hot a la carte menu items can still be easily collected from downstairs if the change was made. unfortunately, that made the stay a little stressful at times, as it's difficult to reply on everyone to keep to the rules, but when you are at an establishment you take comfort knowing they will try to enforce wherever possible and make the best arrangements they can, so a little more could be done on that side. We stayed for 3 days and also had numerous problems with the key card to the room, which is quite inconvenient when its late at night. The room was clean overall, but as it was quite small you could see some tired areas where people had moved around in it, also the cleaners didn't always replace the same amount of towels or a bathroom, so we had to request again from reception, which they were very busy so felt bad making requests.
Stayed 3 nights in Mar 2021
Response from Elie/Front Office on 3 May 2021
Dear Amy, thank you for sharing your experience from your recent stay with us. Your feedback is very important to us and we are therefore concerned to read that we did not meet your expectations. Please accept our apologies for the inconvenience your experienced. I will make sure that your feedback is shared internally to make corrective actions where required. Please feel free to contact us directly should you wish to discuss these concerns further. Best Regards

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
Hatte etwas schwer die Unterkunft in Helsingborg zu finden, Das Hotel ist in einem guten Zustand, das Personal ist sehr freundlich, man kann das Hotel nur weiter empfählen.
Stayed 1 night in Apr 2024
Response from Niklas on 18 Apr 2024
Thank you Rainer for your feedback! We're so glad that you had such a good stay here with us and that you appreciated the staff :) Have a great day and hope to see you soon again!

6/10 Okay

Jukka

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Niklas on 5 Feb 2024
Tack Jukka för ditt betyg! Vad roligt att du har haft det bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!

8/10 Good

Claus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Niklas on 5 Feb 2024
Tack Jasim för ditt betyg! Vad roligt att du har haft det bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Niklas on 5 Feb 2024
Tack Caroline för ditt fina betyg! Vad roligt att du har haft det så bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!

10/10 Excellent

Malin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Niklas on 5 Feb 2024
Tack Malin för ditt fina betyg! Vad roligt att du har haft det så bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!

10/10 Excellent

Manh

Stayed 1 night in Jan 2024
Response from Niklas on 5 Feb 2024
Tack Manh för ditt fina betyg! Vad roligt att du har haft det så bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!

10/10 Excellent

Espen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell, men dårlig kokk
Meget bra hotell sentralt i Helsingborg. Frokosten trekker ned ved at alt pålegg hadde stått i kjølen uten tildekning, og ble dermed veldig tørr. Bacon var i hjel stekt. Fint sted men dårlig kokk.
Stayed 2 nights in Jan 2024
Response from Niklas on 5 Feb 2024
Tack Espen för din fina feedback! Vad roligt att du är så nöjd efter din vistelse hos oss :) Jag ber så mycket om ursäkt för att pålägg på frukosten var torrt och att baconet var överstekt, jag ska ta detta vidare i vårat förbättringsarbete. Ha en fin dag och varmt välkommen tillbaka!

6/10 Okay

Jasim Mohammed Jasim

Travelled with group
Stayed 1 night in Jan 2024
Response from Niklas on 5 Feb 2024
Tack Jasim för ditt betyg! Vad roligt att du har haft det bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Övernattning
Hotellet var super bra fräscht, rent, fina rum och ligger centralt. Minus var incheckningen som tog allt för lång tid och tycktes omständig. Frukosten hade ALLT och vi nöjda förutom med den varma maten så som bönor, bacon mm för den var kall.
Stayed 1 night in Dec 2023
Response from Niklas on 5 Feb 2024
Tack för din feedback! Vad roligt att ni har haft det bra hos oss och att ni uppskattade hotellet och rummet :) Jag ber så mycket om ursäkt för att incheckningen tog tid och att det varma på frukosten var kallt, jag ska ta detta i vårat förbättringsarbete. Ha en fin dag och varmt välkomna tillbaka!

8/10 Good

Annali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Danielle

Stayed 1 night in Dec 2023

4/10 Poor

Julia

Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gut! Komme wieder!
Tolles Hotel, tolle Lage, schönes Frühstück
Stayed 4 nights in Dec 2023
Response from Niklas on 5 Feb 2024
Thank you Barbara for your kind feedback! Were so glad that you had such a good time here with us and that you appreciated the hotel and breakfast :) Have a great day and hope to see you soon again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Niklas on 5 Feb 2024
Tack Martin för ditt fina betyg! Vad roligt att du är så nöjd efter din vistelse hos oss :) Ha en fin dag och varmt välkommen tillbaka!

8/10 Good

Jan

Stayed 2 nights in Dec 2023

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Mr Anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bra hotel med bra personal men frukosten var alldeles för mkt folk i matsalen då vi inte fick plats under bägge dagarna
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicklas

Stayed 1 night in Dec 2023
Response from Niklas on 5 Feb 2024
Tack Nicklas för ditt fina betyg! Vad roligt att du har haft det så bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!

10/10 Excellent

Tobias

Stayed 1 night in Dec 2023
Response from Niklas on 5 Feb 2024
Tack Tobias för ditt fina betyg! Vad roligt att du har haft det så bra hos oss :) Ha en fin dag och varmt välkommen tillbaka!