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Reviews of Motel 6 Gulf Shores, AL

2 out of 5
Motel 6 Gulf Shores, AL
3025 W 1st ST, Gulf Shores, AL

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1008 reviews" "
Rating 8 - Good. 252 out of 1008 reviews" "
Rating 6 - Okay. 174 out of 1008 reviews" "
Rating 4 - Poor. 122 out of 1008 reviews" "
Rating 2 - Terrible. 160 out of 1008 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Marion

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Lack of maintenance
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Tressa S

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick office personnel were efficient and nice.
Stayed 1 night in Apr 2024

4/10 Poor

Lori, West Blocton

Travelled with family
Disliked: Cleanliness, amenities
Blood on sheets in the bed, ask for new sheets, have them to me, then they came in room changed the trash but did not put sheets on the bed. The tub was dirty. Not a very clean place. Will not stay there again.
Stayed 2 nights in Apr 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Rooms were minimal but clean and modern. Bed was comfortable. Neighbors were noisy. Room smelled like smoke Even though it was a non smoking room.
Stayed 1 night in Apr 2024

2/10 Terrible

Misty

Disliked: Amenities
The floors were nasty the bedding was covered in hair not just a little. There was no hot water
Stayed 1 night in Apr 2024

2/10 Terrible

Lakeshia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches was crawling around on the floor and got in the bed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Ashley, Thank you for the perfect rating!Natalie #Team6

8/10 Good

elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very surprised for price. lady at front desk was very friendly. will recommend this motel
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Elizabeth, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

ASHLIE

Travelled with family
RESERVED NO SMOKING ROOM ROOM HAD TERRIBLE SMOKE SMELL - FILLED REQUIRING PURCHASE OF ITEMS TO HELP CLEAR THE SMELL
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Amos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Amos,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay for 4 nights. The staff and housekeeping were kind and efficient and I had no issues with any part of any of the process so thank you for making my stay so relaxing!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Elizabeth,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, amenities
It's a good place to stay
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Elizabeth

Liked: Staff & service
Had tiny roaches in the bathroom. I was only there 8 hours to sleep however there were at least 4 tiny roaches in the bathroom. Shower liner needed changed.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 18 Apr 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Matthew

Travelled with family
Disliked: Amenities, property conditions & facilities
Very basic. No frills…absolutely none. The location is pretty convenient for activities. Room was clean enough and bed was pretty comfortable. Sheets and blankets were stained. There is no kitchenette (as photos showed) or sink/dressing area. The one sink in the bathroom drains slow. Room was spacious (and echoey) but no furniture. No lamps, just overly bright overheads. I guess you get what you pay for. I’d recommend staying elsewhere if you can afford it. Feels like a $45/nt room
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 18 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

jaswanthreddy

Liked: Staff & service
Disliked: Property conditions & facilities
Disgusting smell in room and AC functionality is not working
Stayed 1 night in Mar 2024
Response from Nancy Y. on 18 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
I was actually very happy with my room here and my stay overall I will definitely be staying here again when I come back to gulfshores!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Carrie, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
For the price it was decent. The desk lady was amazing and polite which we appreciated after a 12 hour drive. The air unit a bit loud to have on while watching tv but that’s my only petty gripe. All in all I would stay again.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Lisa,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Callee

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Awful, unsafe
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Callee,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Pete

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I’m not sure what housekeeping did when they came in but they didn’t clean! Any crumbs that were on my table stayed there till I wiped them up,dirty towels were folded and put back on the shelf. Sheets were never changed and the floor was never vacuumed!
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Pete,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Jakiyla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was very kind! Had a mild issue in our original room and she didn’t hesitate to accommodate us with a new room.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Jakiyla,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind! Great place will return as much as much as I can.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

John

Business traveller
Liked: Staff & service
Clean
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi John,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Sara, Indianapolis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is just a very basic motel room. Unfortunately our nonsmoking room smelled really bad like stale smoke so had to buy an air freshener. Other than that it served our purposes for why we were there
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi SaraWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience- dirty room, dirty sheets and comforter.Toliet didn’t work, bathroom light didn’t work. Roaches on floors and walls. Dirty doors and walls in bathroom. You need to take them off Expedia.
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Okay

Benjamin, Gulfport

Travelled with family
Disliked: Amenities
Outdoor stairs are wood and require replacement. No toiletries except for bar soap. The staff was very friendly and helpful. Bottom line, this Motel 6 needs some upgrades.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to surrounding attractions and restaurants and close to beach.
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where i was going
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Martha,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Sharolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wonderful staff. Very clean
Stayed 1 night in Feb 2024

6/10 Okay

Monnica

Travelled with family
Liked: Staff & service
The rooms were remodeled and pretty decent. Walls are paper thin. You can hear everything the room next to you is doing. Hope you don’t plan on using the kitchenette unless you bring your own plates, pans, silverware ect. There were none. The LED shower head was a nice touch to the remodel lol. Overall it did the job for what we were there for.
Stayed 2 nights in Feb 2024
Response from M6 on 13 Feb 2024
Thank you for your feedback, we value your opinion and appreciate you taking the time to let us know how we can better serve you. We hope we have another opportunity that you stay with us so we can show you your family and yourself is what is most important!

10/10 Excellent

Nyala

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly, attentive, courteous and professional. Felt like a temporary home and not a motel. I had a very pleasant and peaceful stay.
Stayed 4 nights in Feb 2024
Response from M6 on 13 Feb 2024
Thank you for taking the time to send us your feedback. We value your opinion and appreciate you! We hope we have another chance to serve you in the future. Stay safe!

6/10 Okay

DIANE

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
room flooded & floor was filthy
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Diane,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stay away.
My husband and I stayed here for one night. We were given a room which the key card wouldn’t work due to the battery being dead in the lock. We requested a different room but the night worker said that there were none available which was a lie because I went on hotels.com to look and there were multiple. My husband and I were essentially locked in our room because if we at any point wanted to leave or go anywhere outside the room the worker had to come let us in with the master key.. and we also had maintenance open the door on us without knocking first thing in the morning. Steer clear of this place unless it’s last resort. Definitely super unprofessional and I really don’t appreciate not being given another room although others were available.
Stayed 1 night in Jan 2024
Response from M6 on 27 Jan 2024
We are so sorry your stay was less than perfect, we hope you give us another chance to show you this behavior is not a normal practice for us. We will take your concerns to top management and make sure that this does not happen again. We value your opinion and appreciate your feedback. Again, we are so sorry and we hope you give us a second chance.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only needed a place to sleep for one night. It's a Motel 6, very basic with a bed, a bathroom, and a refrigerator but it was clean.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Rachel

Stayed 1 night in Jan 2024
Response from M6 on 30 Jan 2024
Thank you for your feedback, we value your opinion and appreciate your response. We are so glad that your stay was enjoyable. We would love to have the chance to serve you again!

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was simple but very comfortable. Will stay with Motel 6 again...
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi ShawnThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Alycisa

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kathy

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Nov 2023

2/10 Terrible

Katie

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from M6 on 30 Jan 2024
Thank you for your feedback. We value your opinion and appreciate you taking the time to let us know how we can serve you better. We hope we have the chance to show you that this is not a normal experience with us, again we are so sorry you did not enjoy your stay. Stay safe !

10/10 Excellent

Teressa

Stayed 2 nights in Nov 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
My stay at the motel6 was like all the other times I have stayed, it was clean, safe, the staff was kind and very professional. Very nice staff
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 28 Nov 2023
Hi TonyWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Terri

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nit accommodating
Though the room was clean I requested ground floor due to issues using steps and was told there was nothing available. The hit water had been turned off in the room and when I called downstairs all they said was sorry. We found the valve and turned it back on so we could have a hot shower. Beds were not comfortable
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi TerriWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is really nice room was very clean convenient to stores and attractions great prices
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Ashley,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Kaitlyn

Stayed 1 night in Nov 2023
Response from M6 on 5 Dec 2023
Thank you for staying with us at Motel6. We value your opinion and appreciate your feedback!!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place nice location nice price.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Brian, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

6/10 Okay

Penny, Lawrenceburg

Travelled with partner
Liked: Staff & service
Upon arrival the comforter on the bed had stains on it and had cigarette burns in it. The floor was sticky and needed a good mopping. Which I done myself after buying a mop, the room smelled so we bought air fresheners and a toilet freshener to make it smell better. The ice machine was turned off so we was not able to use the ice. The bathtub needed a good comet scrub to remove the soap scum. The neighbors party all night and was very loud, the hotel staff was super nice. We checked out early due to the noise and no water .
Response from Brand Experience Team on 15 Nov 2023
Hi Penny,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6