Palace Resorts Gulf Coast of Mexico hotels

"Fantastic experience staying at Secrets the Vine This was our second stay in a 12 month span and we came back for a reason! Great drinks, the pools are set at a great temp, and we had no issues getting chairs any day. Definitely will be back."

"From the beginning at the reception to the end on check out all the staff was fantastic. Good food, good beverages, high quality. I recommend 100% . I had a good time with my wife. "

"Staff"

"Everything clean , fresh food, all the hotel personal very kind, very good attitude , i recommend the hotel riu cancun 100 %"

"Beautiful location and great proximity to Xcaret park. However, you can tell they are short staffed in some areas and by the end of the night they might be overwhelmed or tired to follow through with any requests. The food was ok. Would still come back with the family."

"This property needs a lot of upgrades. I had to have room changed because of seeing roaches on more than one occasion. The staff was wonderful. The food is not the best you will find yourself eating at outside restaurants most of your stay. "

"The report was beautiful and clean. The beach was amazing. However the service was very poor, so don’t expect anyone to bring you any drinks even with tips. The food was mediocre and deserts choices were very limited. Will not be returning to Riu Caribe."

"Room was clean all the time Staff is great, very friendly and warm It has entertainment options for kids Outdoor pool was a little dirty. A recommendation for improvement is offer more entertainment options, and organize better the buffet, for example provide serving zones away from main allergens, such as shellfish for example. And provide healthier food at breakfast, for example non fat dairy"

"The hotel was clean, the staff was friendly, and the view was lovely. However, the entertainment was a bit lackluster, and the food was average at best, very bland. "