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Reviews of Lyda Club Hotel - All Inclusive

3 out of 5
Lyda Club Hotel - All Inclusive
Kato Gouves, Hersonissos, Crete Island

Reviews

6.6
Rating 10 - Excellent. 9 out of 77 reviews" "
Rating 8 - Good. 22 out of 77 reviews" "
Rating 6 - Okay. 28 out of 77 reviews" "
Rating 4 - Poor. 13 out of 77 reviews" "
Rating 2 - Terrible. 5 out of 77 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's on flight path, no where to go at night, hardly any lights so a bit weary going out and about. To get anywhere you have to pay for a taxi or bus. Room basic, food ok but never hot. Only alcohol for all inclusive is beer wine ouzo and raki. Everything else you have to pay for..
Stayed 7 nights in Sep 2023

10/10 Excellent

Georgiana Andra

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my vacation at Lyda Club Hotel. The room was so clean. The sheets and towels were changed every day. The food which was buffet style was pretty good. I liked the snack bar where they had barbecue almost every evening. Sometimes they had pasta. Overall, it was good and convenient. The staff is nice and friendly. I recommend it.
Stayed 7 nights in Jun 2023
Response from Roula Niraki on 19 Aug 2023
Dear Georgiana thank you for your nice review looking forward to welcoming you in very near future warmest regards

2/10 Terrible

Cameron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t usually leave bad reviews when going abroad as we don’t expect a lot when staying at a 3* & are just happy to be away in the sun but I am due to how TERRIBLE the hotel manager is. She should not be representing this hotel as she does not know customer service. On our 1st night our bed broke as there were only 5 slats, after 3x times of this trying to be fixed at 3am & eventually it breaking for a 4th time & a slat flying off & chipping all on the floor, the night-receptionist replaced the slats. The night manager promised a room upgrade the next day. However the next day the hotel manager was rude, patronising & unapologetic, She said she would not move our room & laughed in my girlfriends face & walked away twice mid convo saying it was our fault. The bed slats fell out every night as they were not screwed in. After being told that she would send a cleaner, she did not! So the splinters were great! The food is very boring- my girlfriend got food poisoning on the last day. The air-con stopped 3x even though we paid for the air-con for our entire stay. The AL finishes at 10.30pm with terrible choice of spirits. They advertise they have a swim up pool bar, ignore as it doesn’t get opened. This is the hotels greatest asset & it’s not being used. The entertainment is shocking- Zara try’s but isn’t supplied the tools to do his job. George & Lima are Fantastic! I look forward to the comical denial of the response from the hotel manager.
Stayed 6 nights in Aug 2021
Response from Roula Niraki on 5 Sept 2021
Dear Mr Cameron Thank you very much for taking the time to write your review about our hotel and me personally I confess that I never met you except your partner (a lady who was constantly shouting and talking without giving anyone else a chance to speak) at the hotel reception and since I did not have the opportunity to speak I started laughing please note that the hotel was full and in the room you were hosted, a family with 2 children was accommodated for16days without ever complaining about anything I will mention the report recorded by the night receptionist at your arrival night: 2 English couples arrived after 12 midnight they shouted and laughed I tried to calm them down but they did not understand due to drunkenness. at 1:00 the owner of the hotel next door, located right next to the room where these guests were staying, called and threatened to call the police. and indeed he called the police and they in turn the owner of our hotel and threatened with arrests at 2:00 in the morning your partner came back crying at the reception because the adapter of her charger does not work . I will not continue, I leave it to the readers of the review to draw their own conclusions

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst All Inclusive ever. Not geared for the English. Very noisy, Kids running riot all day and night.
Stayed 7 nights in Jun 2019
Response from Roula on 24 Jun 2019
Dear guest I consider the reference to the All inclusive very unfair because there is a great variety because you are addressing many nationalities, so far there have been written 150 reviews at the trip advisor and most have been written by English clients no one complains about our AI PROGRAM, As for noise there is a swimming pool and 60 rooms in a quiet area without any noise in which area a customer can be moved when wishes I regret that despite our efforts we did not meet your wishes warmest regards Roula Niraki Manager

6/10 Okay

Jonathan

Disliked: Property conditions & facilities
Not the best but an ok value all inclusive
Pleasant enough stay. The room was right next to reception and near the bar so quite noisy.Very old fashioned and worn out but clean enough.Air con was an extra fee wich I was aware of.The food was ok at first but got very samey quickly.I would avoid the daily chefs specials and go for the roasted meat or fish options.great salad bar though. The drinks on offer the same, fizzy lager, bad wine and syrupy mixers.Buy bottled mixers from the onsite shop is my advice.By the third day I stopped eating and drinking there as I felt a little unwell. the onsite shop was reasonable and a safer choice for drinks and snacks.Pleasant people though and with maybe choosing different things to eat I would have enjoyed it more.
Stayed 7 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel was value for the money I paid. Never any sundloungers, not enough for the number of guests. Very noisy through the night inside and out of the hotel. But generally OK.
Stayed 7 nights in Jul 2018

6/10 Okay

Wendy, England

Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely facilities outside. Very poor food and dri
Some of the hotel is definitely a 3* and other areas aren't. The receptionist is overworked and i saw her dealing with quite a few complaints on various occasions. She was polite and trying to be helpful. The bar staff, food area staff, and entertainment staff, were very friendly and helpful. The rooms were not great. I complained that my mattress was just full of springs and lumps. I slept very little. It stayed the same. The shower doesn't stay on the wall. The rooms were not cleaned much. The food was not good quality. It was pretty much the same every day with little variation. The drinks were very poor; all you get is red/white wine, beer or brandy as part of AI. The soft drinks are watered down syrup. We mostly bought our own drinks elsewhere. We ate out too. It isn't worth it for AI. I was asked if i would go back. I wouldn't.
Stayed 7 nights in Jul 2018
Response from Roula on 28 Jul 2018
dear Wendy, thank you very much for the good words about our staff, checking the hotel logbook I found no complaint of your part about anything and not of course for a mattress there are always matresses available in case someone complains if you came to us during your stay in the hotel , i think that your holidays would be much better

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left after one night and found another jotel.
Stayed 7 nights in Jun 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stopover.
A comfortable night's stay conveniently situated close to Heraklion airport. Friendly, helpful staff. Good parking. Great swimming pool areas.
Stayed 1 night in Jun 2018
Response from Roula on 28 Jun 2018
Dear David, thank you very much for your nice review about our hotel club lyda hope to see you in very near future best regards Roula Niraki Manager

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay in Greece so far!
I’m usually very easy going and don’t complain over much but I can’t keep my mouth shut over this three night stay. We had no hot water and cockroaches! The worst part was they wouldn’t change our room and the lady at reception was so lax about it all and said they would spray later. Like really?! I’ve been to Crete multiple times and stayed in many different places and have never experienced anything close to this. Also, we couldn’t sleep because of the amount of mosquitoes swarming around and when we woke up we were covered in bites. When we first got to the hotel I thought there may have been a chicken pox outbreak because so many children had red dots all over their faces...nope.. just bugs. Anyhow, I don’t mean to be so pessimistic but we truly had an awful stay. Some of the rooms on the upper floors of the newer looking buildings appeared alright. So maybe if you’re lucky enough to get one of those you may have a decent stay.
Stayed 3 nights in Jun 2018
Response from Roula on 28 Jun 2018
Dear lady I'm sorry becausewe did not meet your expectations, REGARDING mosquitoes and cockroaches, I would like to inform you that the hotel is cooperating with certifieded company which sprays and installs the appropriate traps for insects and rodentsthe. hotel is surrounded by trees and plants, and due to high temperatures there are some mosquitoes, of course not as you describe it.in the hotel supermarket there are mosquito repellents which solve the problem best regards Roula Niraki Manager

10/10 Excellent

Joanna, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in this hotel last summer with two kids and had an amazing time. We didn't understand the complaints people have in some reviews. As for this price you can't have everything but it was well more than enough. Rooms are spacious and clean, staff are amazing, really helpful and more like friends to you. Bar staff makes yummy coctails. There's games to play during the day organised by lovely party people and disco for kids every evening plus something for older guests too. Restaurant busy but still food on time and always fresh and really tasty everyday some different varieties of fish chicken or meat or veggie meals. Maybe more types of olives would be nice and some option of a spicy dish? and adding an option of a garlic tzatziki but if you ask the kitchen staff they'll help if they can give you what you want. And mainly what we could notice, not that was bothering us much, but what people been saying is the lack of normal bacon rashes for breakfast so if they could change anything it would be that and maybe a few more bus fares to the beach. Hotel has 5 swimming pools and only a few minutes away by the local bus there is a lovely beach called Star Beach with quite a few water slides that cost almost nothing. Beach is about 20min walking distance with kids so quite slow legs. Lovely stay and we're actually planning to come back this year again as for this price you can't find a better deal. Kids can't wait too. Thank you Lyda Hotel for our great holiday!!
Stayed 14 nights in Aug 2017
Response from Roula on 24 May 2018
Dear Joanna ,thank you very much for your wonderful and true comment, our customer suggestions are always respected I hope we will see you again in very near future warmest regards Roula Manager

8/10 Good

Verified traveller

Liked: Staff & service
Family holiday
I could start this review and nit pick Not going to as we got what we paid for, a relaxing Greek holiday at a friendly hotel Food was great as we are clean eaters and loads of fresh veg and fruit. Drinks were usual local brew and ok to sipp at Gouves was ok I wouldn't go back just for Gouves but Lyds was a pleasant surprise If you want a quiet safe family holiday I would recommend, not party central and you need scar to explore
Stayed 10 nights in Jul 2017
Response from Roula on 28 Aug 2017
thank you very much for your nice feedback hope to see you in very near future warmest regards Roula Niraki

10/10 Excellent

E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, highly recommended!
Very easy to find, excellent location, lovely gardens, great room view, very clean hotel, absolutely everyone in the hotel was so polite, friendly yet very professional. Great variety in food, both local delicacies and standard European cuisine. Really loved it and highly recommend! Great value and benefits for a 3* hotel!
Stayed 7 nights in Jul 2017
Response from roula on 22 Jul 2017
thank you very much!!! Roula

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
3day all inclusive break
Always plenty of choice for food,not so much on the alcohol but beer,wine,raki,ozuo,brandy and soft drinks ,2pools ,pay nominal euros and enjoy an hr in sauna and jacuzzi.had entertainment for kids in the evening then other entertainment up to about 11.on the poor side my only complaint would b the internet which was very slow considering I had a choice of room deals and chose the one with it in my room and it wasn't really
Response from r on 17 Jul 2017
thank you very much Roula Niraki

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
You get what you pay for,this is a budget All Inclusive hotel.
Response from r on 15 Jul 2017
thank you very much

10/10 Excellent

Agassy, US, Armenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly Hotel
We enjoyed our stay in Lyda Club. It is a good place to be with kids. Food was excellent. The staff is very kind, friendly and very responsive. Kostas at the reception was very helpful and nice person. Service personal at cafeteria was very exceptional in terms of preparing and cleaning tables for us. I would like to mention Kostas and George. In general our kids enjoyed staying in this hotel. I believe I will go there again next year.

8/10 Good

Michel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all very friendly and helpful. The rooms were spacious with a good balcony view. The three swimming pools catered for all tastes (quiet, swimming and pool games). Nearby towns, places of interest and activities were easily accessible by public transport or facilitated by hotel staff. Overall a great holiday.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Expect to pay for the extras you might expect
The hotel is very clean, but the food is very similar day on day. Also the 'all inclusive' is very restrictive. Nothing is included between breakfast and 11am, and ice cream is only available at meal times. The bar also stops being all inclusive at 10.30pm. The pools are very good, and cleaned regularly. The sunbeds are a bit tatty and a lot are in need of replacement. The food is not really child friendly, and the selection is catered towards eastern european tastes. The rooms are basic, and the beds very hard. The sheets and towels could have been replaced more often, and you have to pay 7 Euros a day if you want the air conditioning activated. All in all an enjoyable stay, but the all inclusive tag is a bit misleading.

4/10 Poor

Darick, America

Not pleased
The staff was very nice and the rooms were clean. The food was not good at all. This is a all exclusive resort and one of the main reason why you stay at s all exclusive resort. A lot of people were going across the road to eat out and that is not good. I would not stay in this resort again for this main reason. They didn't have many kids activities either.

8/10 Good

Marc, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very nice budget All Inclusive hotel.
You get what you pay for, this is a budget All Inclusive hotel, the room we had was basic, just what we expect for Greek hotels, the only downside was the mattress was very hard. The room was large with a sink unit and fridge in the corner, very handy. The room was cleaned every day except sunday, the hotel in general was very clean and tidy and we found all of the staff helpfull and very friendly, especially Dimitri behind the bar in the evenings. The all inclusive bar finished a bit early at 10.30pm but the bar prices were very reasonable compared to other local bars. We were disappointed to find the "pool bar" closed, however the limited number of guests probably did not warrant it opening. We very rarely had a wait of more than a few minutes at the bar. We found the food to be very good, can`t comment on the breakfast as we do not use that, but the lunch and dinner both offered very tasty if slightly limited options, the complaints that we heard were from people that wanted typically british style food, and did not appreciate the greek food provided. The beach / local village is a twenty minute walk, although a minibus is provided 4 times a day @ 10am, 12.30pm, 2pm, & 5.30pm. Note to the owner.. another trip around 7.30 or 8pm would be nice. I usually ignore the animations teams at hotels, but I have to mention "Stas" the animations / DJ / entertainment guy. Within a couple of days we were very friendly with him (very unusual for us) he is a funny guy.

8/10 Good

nick and helen, sydney, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 days in Gouves
My husband and I recently stayed at this hotel for 10 days. Some reviews we read were negative and we had some hesitations in booking but thought to see for ourselves and glad we did. This is a family run business. The service of the hotel staff was of a high standard. The quality and quantity of the food was excellent. The facilities of the hotel were as described and the proximity to public transport enabled us to see other parts of the island. We will definitlely be returning to this hotel next year.

6/10 Okay

ANNA

Travelled with family
Disliked: Staff & service
La struttura è molto carina, pulizia un pò scarsa. Il cibo abbastanza ripetitivo e alcuni piatti proprio "no" . Tutto sommato per quello che abbiamo pagato non possiamo lamentarci.
Stayed 5 nights in Sep 2023
Response from Roula Niraki on 13 Sept 2023
Dear Annathank you very much for the commentreally services in general and everywhere are proportional to the money we pay

8/10 Good

Maud

Travelled with family
Stayed 9 nights in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Le séjour était bien, il manque pas grand chose pour que le séjour soit excellent, le bar piscine Sunil soit mieux aménagé. Les repas sont vraiment le point négatif du séjour pas renouvelé, pas de dessert toujours les mêmes entrées. Le personnel repas est serviable et sympa contrairement à l animateur Carlos très ringard et très proche des femme. Aucune animation. Passe son temps à faire le tour des tables mais n anime pas
Stayed 9 nights in Aug 2023
Response from Roula Niraki on 19 Aug 2023
Cher merci d'avoir pris le temps d'écrire votre avis sur notre hôtelnous prenons toujours au sérieux les suggestions des clients pour nous améliorercordialement

6/10 Okay

Jeppe Babalola

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023

4/10 Poor

Carsten

Liked: Cleanliness
The restaurant closed at 9 p.m. There is no free WiFi in the room.
Stayed 1 night in May 2023
Response from Roula Niraki on 4 Jun 2023
Dear Sir ,I am sorry that your stay of a few hours at our hotel did not meet your expectations.in the description of the hotel it is stated that free internet is provided in the public areas of the hotel, not in the rooms, and dinner is served from 19:00 to 21:00 for arrivals after 21:.00 we offer a cold dish and water

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella struttura, camera spaziosa e personale sempre gentile e disponibile.
Stayed 9 nights in Aug 2022
Response from roula niraki on 12 Sept 2022
cara cristinagrazie per la tua bella recensioneSalutiRoula

8/10 Good

Ida

Stayed 7 nights in Aug 2022
Response from roula niraki on 12 Sept 2022
thank you !!Roula

4/10 Poor

Johnny

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Ponts positifs: Nous avons apprécié la Crête ainsi que les ecursions proposées par l'hotel. Points négatifs: -Les draps ne sont jamais changés juste repliés. - La TV a peine plus grandes que mon téléphone portable et que 3 chaines en grecs - Climatisation en supplément 7e la journée!! ce qui n'est pas spécifié lors de la réservation, cela constitu un vice caché lors de la reservation, c'est inadmissible pour une chambre de 4 avec deux enfants 5 et 7ans. - La capacité du restaurant et trop faible, nous devons attendre debout notre tour pour manger. - Les plats sont toujours les memes a en perdre l'appétit. - Bar de la piscine fermé je ne l'ai jamais vu ouvert en plein mois d'août. -Très peu de boisson comprise dans le tout inclus, tout est fait pour que nous payons en plus de notre tout inclus.
Stayed 8 nights in Aug 2022
Response from roula niraki on 18 Aug 2022
Κλιματισμός Σε όλα τα δωμάτιαΣε ορισμένα δωμάτια ΚλιματισμόςΚλιματισμός στο δωμάτιο Οι εθνικοί/τοπικοί νόμοι απαγορεύουν τη χρήση σε συγκεκριμένες ημερομηνίες Τέλος κλιματισμού Ποσό (EUR) 7,00 Ανά ημέρα Πείτε μας τον αριθμό των χώρων που διαθέτετε στο κατάλυμά σας. Εστιατόρια 1 Μπαρ 1 Καφέ Aγαπητέ πελάτη ευχαριστώ για το χρόνο που διαθέσατε για να γράψετε την άποψη σας για το ξενοδοχείο μας , είμαι σίγουρη οτι αν διαθέτατε λίγο απο το χρόνο σας για να διαβάσετε τις παροχές του ξενοδοχείου στην επίσημσ σελίδα της expedia δεν θα παραπονιόσασταν για την επιπλέον χρέωση του κλιματιστικού ούτε θα ζητούσατε ενα δεύτερο μπάρ ευχαριστώ

4/10 Poor

Christophe

Stayed 1 night in Jul 2022
Response from roula niraki on 28 Jul 2022
dear Sir thank you for taking your time to rate our services I believe that one night is too short a time to evaluate the services of a hotel best regards Roula Niraki

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
propreté, quiétude, piscine très bien entretenue, proximité aéroport
Stayed 15 nights in Sep 2019

6/10 Okay

Ludo, Saint Marcellin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceuil formidable, restauration mediocre pour la seule raison qu'ils ne varient pas les recettes matin midi et soir L'animateur trés simpathique professionel mais assez repetitif sur l'animation du soir Je leur donne un 7/10 pour avoir passer un sejour au prix qu'ils nous l'ont proposé Merci
Stayed 6 nights in Oct 2019
Response from Roula Niraki on 16 Oct 2019
thanks for taking the time to write your opinion about our hotel your suggestions are taken seriously to make us better

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nous avons passé 2 semaines avec nos 2 filles de 6 ans et 1 ans. le personnel est au top très gentil avec les enfants ! Angéla du club enfant est très gentille et les barmans et serveurs aussi. Merci à la manageuse qui est très à l'écoute des enfants et qui n'a pas hésitez à donner le repas de notre fille Kairia qui avait faim avant l'heure! concernant le ménage il s'agit juste d'un problème d'organisation (passage trop tard pendant la sieste des enfants donc ménage pas fait et passage toujours au même moment! il faut un pointage afin de faire la chambre avant ou le lendemain au matin pas à 13h30 ! ) Les jeux pour enfants ne sont pas pas vérifiés le toboggan est fissuré et risque une blessure si l'enfant glisse dessus. Au final nous sommes satisfait de notre séjour . Merci à tous
Stayed 14 nights in Aug 2019
Response from Roula on 26 Aug 2019
chère merci d'avoir pris le temps d'écrire ce gentil commentaire sur notre hôtel et nous tous, Si vous avez mentionné le problème avec le service de chambre, je l'aurais résolu !!! vous êtes une très belle famille avec deux filles très gentilles et nous sommes heureux de vous accueillir dans un avenir très proche chaleureuses salutations Roula Niraki

6/10 Okay

Danzoy

Travelled with family, Travelled with family and small children, Travelled with partner
Zara notre chibani et toute l'équipe d'animation parfaite En revanche le all exclusive laisse à désirer On ma refuser un peu de grenadine dans de l'eau sous prétexte que c'est réservé aux cocktails payants ! Je ne boit ni bière , ni sodas, ni alcool .... Je ne consommait donc pas grand chose en all exclusive sauf de l'eau !! L'écologie a revoir, que des gobelets en plastique toute la journée et aux repas. On nous refuse au bar de remplir nos bouteilles d'eau, pour mieux en acheter a la supérette ! Ou de nous resservir dans nos verres plastique ! Grave manquement pour notre planète aucun effort ecolo. Donc de fait soit on ingurgite du sucre toute la journée (parfait pour l'éducation de nos enfants ! Soit eau à volonté et ça nest plus du all exclusive
Stayed 7 nights in Jul 2019

8/10 Good

Florent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très sympa et très verdoyant les chambres vue sur jardin sont très agréables.
Stayed 10 nights in Jul 2019

8/10 Good

Amélie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a passé un excellent séjour. Le personnel est accueillant et vraiment au top sur les animateurs surtout l'animateur Zara qui parle francais. Une bonne ambiance. Activité pour les enfants au top. La nourriture est bonne et très varié. Les piscines sont très propre et on a supermarché.
Stayed 4 nights in Jun 2019
Response from Roula Niraki on 17 Jun 2019
dear guests, we are delighted that our efforts have met your desires hope to see you again in very near future Best regards

2/10 Terrible

Enomis, Brandenburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Zustand des Hotels Katastrophe!
Wir hatten Zimmer mit Meerblick gebucht all inklusive. Bei der Ankunft wurde uns mitgeteilt das der Meerblick nur vom Gelände des Anwesens ein wenig einzusehen ist. Die Getränke waren alle mit Sirup angemischt. Biere und Weine ungenießbar. Aus den Gulli im Bad drückte das Wasser bei Benutzung der Dusche oder des WC s hoch sodass das Bad geflutet wurde. Hohe Verletzungsgefahr durch kaputten Boden in der Badewanne. Bettwäsche war bei der Ankunft unsauber. Nach der persönlichen Überzeugung vor Ort durch die Rezeption wurde sie schließlich gewechselt. Ausstattung der Zimmer nicht akzeptabel. WLAN nicht brauchbar, Wände gelb und fleckig, alles Raucherzimmer, Bettzeug besteht nur aus weißen Laken, wie in einem Krankenhaus. TV Programme nur mit Griechischer Sprache nutzbar. Pools werden ab 19 Uhr geschlossen. Animation für die Kinder 9 Tage lang das gleiche Programm. Wir hatten 9 Tage gebucht. All inklusiv Endete täglich 22:30 Uhr. Griechisches Essen ist das im Lyda Club Hotel nicht. Jeden Tag das gleiche ohne Herz und Liebe zubereitet. Die Sauberkeit im Restaurant entspricht keinem Standart. Wir raten jedem von einer Buchung ab.
Stayed 9 nights in Aug 2018

6/10 Okay

Sven, Deutschland

Liked: Staff & service
Disliked: Cleanliness, room comfort
Schönes kleines Hotel, Sauberkeit schlecht
Kleines Hotel, sehr freundliche und zuvorkommende Mitarbeiter. Zimmer sind dreckig. Seit dem ersten Tag bis zum Schluss Haare vom Vorgänger im Bad, Duschkopf lässt sich nicht befestigen, Schimmel flecken an den Rädern, abgebrochene Halter, Kein Fön, Bett ist durchgelegen. Hier spürt man die Spiralen von der Matratze beim Schlafen. Essen gibt es jeden Tag das gleiche, nur wenig Abwechslung. Pool und Liegen sind Top, auch was hier die Sauberkeit betrifft alles ok. Ebenso der Shuttletransfer zum Meer ist perfekt organisiert und wird kostenlos vpm Hotel angeboten. Hier beträgt die Fahrt nur ca. 5 Minuten. Nach Gouves ist es ca. 3 km in die Stadt mit vilelen Geschäften und Bars. Busverbindung nur ca. 100 Meter vom Hotel in alle Richtungen. Ebenso Taxi stehen gleich dort bereit und sind genauso günstig.Supermarkt im Hotel ist günstig und hat alles, was man braucht
Stayed 7 nights in Aug 2017

8/10 Good

N, italy

Liked: Staff & service
nice hotel for families
would need more buses to the beach as it takes 15min walk
Stayed 11 nights in Jul 2017
Response from Roula on 21 Aug 2017
thank you for taking time to write your review we take care very seriously your suggestions

4/10 Poor

kimmie, copenhagen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The food was NOT verry godt,the hotel was old,and to Much noise.
Stayed 11 nights in Aug 2017
Response from Roula on 19 Aug 2017
sorry because instead our efforts we did not meet your expectations

6/10 Okay

b, italy

Liked: Staff & service
Disliked: Cleanliness, room comfort
Smoke smell in aspirator-low qual eat+noisy night
Family of 6 people (3 children) booked 2rooms same price but got one with blind bathroom, no hair drier and smoke coming in the room by aspirator (hotel claimed to be same level). Room cleaning was poor, many cats around. In Many nights polish people had parties screaming until h 3-4am. Food of low quality, only melons for fruit, lot of potatoes and same recipe repeated. oranges in the morning, continental breakfast but low quality, terrible cheese and ham. bad coffee and few drinks. Good bread, acceptable pasta and rice, tomatoes salad, few other . Nice 3+ swimming pools but not clean. Animation reduced to many songs and few games always the same. smiling staff . Poor basket lunch for trips.
Stayed 14 nights in Jul 2017
Response from Roula on 5 Aug 2017
Dear Madam You paid two rooms you got two in the same building on the same floor The issue of tobacco has been examined in detail and it has not been proved that you are right The hotel is not required to provide a hair dryer in every room is on request Cleanliness is a priority for both rooms and swimming pools and is confirmed by hundreds of our customers The quantities of food consumed prove that this is very good warmest regards Roula Niraki

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budjettikohde,
Hyvä ruoka ja erittäin ystävällinen henkilökunta. Kaksikerroksiset huoneistot ovat auttamatta vanhentuneet, eikä niitä voi suositella. Yhdessä tasossa olevia huoneistoja voi sen sijaan suositella. Rannalle kuljetus säännöllisesti, mutta kävellenkin pääsee (1 km). Hyvä pysäköintialue, vaikka sivuston mukaan ei pysäköintimahdollisuutta. Kolme allasta, joista yksi rauhallinen. Yksi allas kolme metriä syvä, joten sukeltelukin onnistuu. Hieman kulahtanut paikka, mutta toisaalta eipä ollut kalliskaan.
Stayed 4 nights in Jul 2017
Response from roula on 5 Aug 2017
Dear guest, thank you for taking time to write your review looking forward to welcoming you in very near future warmes regards Roula Niraki

4/10 Poor

Verified traveller

Disliked: Staff & service
Hotel vieillissant et nourriture horrible
Hotel vieillissant et nourriture horrible Pourtant infrastructure correct plusieurs piscines propres et personnel animation sympa le personnel de restaurant et bar sympa aussi (surtout Nico) En fait les jeunes sont sympa mais pas les personnes plus agées.
Stayed 12 nights in Jun 2017
Response from Roula on 24 Jul 2017
thank you very much!!!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Ευχάριστη διαμονή!!
Πολύ καλό για την τιμή του.
Stayed 2 nights in Jun 2017
Response from roula on 15 Jul 2017
ευχαριστώ πολύ Ροθλα Νιράκη

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отдых с детьми удался
Мы выбирали отель только из "все включено", т.к.ехали с детьми. И не ошиблись. Нам дали большой, угловой номер с 4 кроватями на 2 этаже. В номере есть даже мини кухня с чайником. Все 9 дней пролетели мгновенно. По вечерам дети ждали танцы и караоке. Здесь отдельно хочется поблагодарить аниматора Zara, который с азартом танцевал с детьми и играл с ними днем. Мы взяли по прилете машину и это было здорово, у отеля есть своя стоянка, рядом есть три аквапарка, парк динозавров, лабиринт, много исторических достопримечательностей и монастырей, но на автобусе с детьми не накатаешься. До моря не торопясь минут 15-20, вполне, чтобы прогуляться. На территории было 3 бассейна и еще мы обнаружили 2, но мы были с середины до конца мая и они еще не работали. Питание нормальное, без особых изысков, но всегда все свежее и точно голодными не останешься. Давали арбузы, яблоки, апельсины. Для детей важным было наличие мороженого. Напитки с 11 до 11 утра до 11вечерв в снек-баре бесплатные.
Stayed 9 nights in May 2017
Response from roula on 15 Jul 2017
спасибо вам настоящие вещи, как именно

10/10 Excellent

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bon plan
Super l'accueil excellent le personnel dévoué nourriture bonne et variée chambre spacieuse ménage fait régulièrement Je recommande vivement cet hôtel Merci Loula la directrice nous avons passé un excellent séjour

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Hotel propre, prevoir moyen de locomotion car un peu éloigné des activités. lit pas très confortable, buffet correct.

6/10 Okay

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gutes preiswertes Hotel
gut

6/10 Okay

lisa, torino

Disliked: Cleanliness
albergo da 6
maggioranza clientela dell' est europa buffet con poca scelta per clientela italiana