Grand Case hotels from RM336

"Great staff, beautiful beach and nice overall hotel."

"The resort was fantastic, quiet and tucked away on a private bay, the views of the ocean never got old. Staff was super pleasant and accommodating. Beach is amazing. *and the bay is protected so we had none of the sargassum. We did the all inclusive option which I would recommend- the options are a bit limited but all the food was very very good. Also the Ala carte pricing is pretty steep. The rooms were very nice and all are looking out on the ocean- not ocean view meaning you cram your head out the windows at a weird angle to see a glimpse of water. The snorkeling is spectacular, especially the path by the fort (rock beach so entry is a bit tricky but worth it) Easily the first resort I have ever considered returning to."

"My stay at this resort saved my trip. I booked at this property last minute after a terrible one-night stay at another property and it was the best decision. Being welcomed to a beautiful big lobby with views of the marina and a dedicated Expedia check-in line was very special. I was greeted by Josephine (Concierge) and Marcel (Property Manager) who went above and beyond to make my check in process smooth and quick. Josephine truly embodies customer service by her thoughtfulness. She went out of her way to assist with getting me a car rental and even asked how I was doing when I ran into her at the carnival village. Marcel made it a point to say goodbye during my checkout and enquire about my stay. All of the staff were friendly, helpful, and really pleasant. This is a well operated property and I look forward to returning. My thanks to everyone for contributing to an amazing first visit to the island. My only recommendation for the rooms would be to add a full length mirror. Other than that, the room was spacious, clean, and well maintained. "

"Everything"

"Rook was dirty, AC didn’t work, bed was crunchy noises when sleeping, the rain shower head didn’t work, the ceiling was falling down where the AC was. Service at breakfast at ocean terrace was awful. Servers do not communicate when seating people and seated us at a table that already had people seated at and they were at the buffet getting their plate. Service at lunch was not good. I will be sending a formal complaint to Sonesta regarding our issues. For $700/night the room better be clean and service impeccable. I’ve had better service and cleanliness at a holiday inn. The Maho beach was nice, and being near airport was a plus. "

"Breakfast was great. "

"Nice beach, great staff"

"Nice"

"Clean and nice staff"