Grand Case hotels from RM394

"The whole property needs to be updated, toilet wasn’t working, dusty, mold. It seems that after the hurricane no updates were made. Nothing much going on neither in terms of amenities "

"Clean room, Friendly staff"

"The staff were accommodating and kind. The rooms were very clean. The food was ok. No need for all inclusive especially when there are so many restaurants to try off site. The roof top is closed on Monday’s along with Seabreeze which limited your choices for food. The atmosphere was very relaxing. Worth the stay. "

"Beautiful resort. Staff are amazing, Wanda at the pool is such a great person and always ready to help. A shout out to Shakira and Elvin at the Infinity restaurant, amazing and caring staff, always making sure guests are comfortable. "

"This was a decent place to stay. The room was outdated and somewhat cheap but it was comfortable. Beach was great. Staff was ok. "

"My stay was amazing! The property is about 8-10 minutes from lotus and amore if you enjoy the night life. Captain rib shack was close by. Very quiet location away from the busy area. My husband and I enjoyed our stay. Staff was amazing, customer service was 10/10. Juliette bistro is walking distance from the hotel. Price was reasonable. The view is breathtaking! I can’t wait to book again!"

"This was one of the most disappointing resort experiences I’ve ever had. The room was fine and the location is beautiful, but the service completely ruined our stay. The resort is clearly and consistently understaffed. At many points, there is only one bartender working — not just occasionally, but regularly — and that same person is often also responsible for running food orders. This means they are constantly leaving long lines of guests waiting just to grab food elsewhere. Calling this service is honestly generous. We repeatedly waited close to 2 hours for meals, and it’s normal to stand in line for 30+ minutes just to get a drink. Today was the final straw. We lined up before 12:00 to order something quick before heading to the airport at 1:00. By 12:15, they hadn’t even started making a single order. There was no realistic chance of being fed before we left — even for something as simple as a hot dog. We spoke with a manager (Colin) on day one after waiting 2 hours for food that never came. He promised to follow up the next day and never did. The staff are clearly overwhelmed — this is a management and staffing failure. Beautiful location, but completely let down by operations that feel dysfunctional."

" Very clean room right on the beach. My 4th visit. Room was kept clean. Pool not so clean. Staff this time around not friendly at all . They changed the rules on how beach towels are handed out and it wasn’t explained to us until our last night by the only friendly staff member there . Was really disappointed in unfriendly staff we had never run into that issue before . Groceries near by and most places in walking distance . Really bad traffic on the strip at all times . "

"Clean room / easy check in "