2/10 Teruk
Bernie
Mengembara bersama keluarga
16 Sep 2025
Sukakan: Keadaan hartanah & kemudahan
The check in was the worst I have ever experienced in all my years of travelling the world. I had 8 text messages and 2 Expedia messages which included confusing information and messages about visiting their reception to revalidate my room key otherwise they stop working during my stay. When I was giving feedback to the reception staff member she interrupted me and then gave me a demand for a credit card for a security deposit and couldn’t accept Apple Pay and then instead of trying to defuse the situation lectured me about letting her speak after she had interrupted me. Just played games and wouldn’t accept any responsibility for the ridiculous check in process and number of messages. To top it off the description on Expedia is misleading and appears to be intentionally deceptive about the direct beach access. The property advertises “Direct access to beach” and has at least two photos showing the property without any roads or parklands between the property and the beach. This is a misrepresentation of the property location. The property does not have direct access to the beach, you need to cross a very busy road and parkland before getting to any beach sand. The car park access is very narrow and could be very dangerous because of a one way traffic light control system. The front desk staff were not located in the same building and were very unhelpful and very rude. The council empty industrial rubbish bins early on Saturday and Monday mornings waking up guests.
Bernie
Menginap 4 malam pada Sep 2025
