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Neptune Resort

3.5 star property
Hotel with free parking, a short walk to The Star Gold Coast

Choose dates to view prices

Photo gallery for Neptune Resort

Living area
2 bedrooms, individually decorated, individually furnished
Front of property
Reception
2 bedrooms, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Pool
  • Parking included
  • Free WiFi
  • Kitchen

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

Balcony view

1 Bedroom Superior Partial/ Ocean View Apartment

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 85 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 bedrooms, individually decorated, individually furnished

2 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 112 sq m
  • Mountain view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Apartment, 1 Bedroom, Garden View

Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 85 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Sub-Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 159 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Apartment, 1 Bedroom

Living area

Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 80 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Penthouse

2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 175 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for One-Bedroom Superior Apartment - Ocean View

2 bedrooms, individually decorated, individually furnished

One-Bedroom Superior Apartment - Ocean View

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Bedroom Ocean View Penthouse

2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Penthouse

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior One Bedroom Apartment- low floor

2 bedrooms, individually decorated, individually furnished

Superior One Bedroom Apartment- low floor

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Sub-Penthouse

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Two Bedroom Apartment

2 bedrooms, individually decorated, individually furnished

Two Bedroom Apartment

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One Bedroom Apartment

Private kitchen

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
32 Surf Parade, Broadbeach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 3 min walk - 0.3 km
  • The Oasis - 5 min walk - 0.5 km
  • Gold Coast Convention and Exhibition Centre - 9 min walk - 0.8 km
  • The Star Gold Coast - 9 min walk - 0.8 km
  • Cavill Avenue - 5 min drive - 4.2 km

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 19 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 32 min drive

Restaurants

  • ‪KFC - ‬7 min walk
  • ‪No Name Lane - ‬6 min walk
  • ‪Nineteen at the Star - ‬5 min walk
  • ‪Boost Juice - ‬7 min walk
  • ‪Caffe Cherry Beans - Pacific Fair - ‬4 min walk

About this property

Neptune Resort

Hotel near The Star Gold Coast
Close to Pacific Fair Shopping Centre and Gold Coast Convention and Exhibition Centre, Neptune Resort provides a terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the steam room or the hot tub. Free in-room WiFi and a gym are available to all guests.
Other perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • An outdoor tennis court, a front desk safe and barbecues
  • A lift, beach towels and tour/ticket information
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All rooms are individually furnished, and include comforts such as air conditioning and separate sitting areas, in addition to perks such as free WiFi and dining tables.
Extra conveniences in all rooms include:
  • Separate baths/showers and hairdryers
  • 45-inch TVs with cable channels
  • Wardrobes/cupboards, balconies and separate sitting areas

Languages

English

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Property grounds

Synergy Broadbeach

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  • Hot tub
  • Kitchen
  • Washer
8.8 out of 10, Excellent, 1,071 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 per cent for credit card payments
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 35.0 per day.
Cots (infant beds) are available for AUD 10.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Does Neptune Resort have a pool?

Yes, this property has an outdoor pool.

Is Neptune Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neptune Resort?

Self-parking is free at this property.

What time is check-in at Neptune Resort?

Check-in start time: 2 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Neptune Resort?

Checkout is at 10 AM.

Where is Neptune Resort located?

Located in Broadbeach, this hotel is within a 10-minute walk of Pacific Fair Shopping Centre and The Star Gold Coast. Surfers Paradise Beach and Cavill Avenue are also within 3 miles (5 km). Broadbeach South Light Rail Station is only a 3-minute walk and Florida Gardens station is 25 minutes.

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Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 322 out of 620 reviews
Rating 8 - Good. 213 out of 620 reviews
Rating 6 - Okay. 61 out of 620 reviews
Rating 4 - Poor. 19 out of 620 reviews
Rating 2 - Terrible. 5 out of 620 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and overall a great place to stay.
Stayed 4 nights in May 2025

8/10 Good

Robyn

Liked: Property conditions & facilities
Our stay at Neptune Resort was very good
Stayed 6 nights in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Gym pool close to shops restaurants beach clean room great bed
Stayed 4 nights in Mar 2025

8/10 Good

Shayle

Liked: Staff & service
Really great location
Stayed 8 nights in Feb 2025

10/10 Excellent

Laura J

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds. Clean today older style apartments.
Stayed 5 nights in Mar 2025

8/10 Good

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place for the price
Stayed 3 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with surface transportation a very short walk away. Close to the beach and restaurants. Exceeded our expectations
Stayed 3 nights in Jan 2025

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great location for beach and shopping centre. Felt a bit hassled by staff when we had late check in due to long drive, could have just said they’d leave a key instead of asking us to call/email office etc.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sara

Liked: Staff & service, room comfort

Magic Spot!

Perfect location for us - a block away from the beach and across from The Star for our Magic Millions shuttle bus. Already planning next year to stay longer!
Stayed 3 nights in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located property close to the broadbeach centre. Resort is on the smallish side but has all the amenities for a pleasant stay. Staff were courteous and helpful. Resort is slightly dated but very clean.and the Lifts are super fast compared to spme resorts. I would recommend this resort and would stay again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Tash

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very friendly and welcoming staff. Highly recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 3 nights in Jan 2025

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to beach and opposite to Pacific Fair. Everything in walking distance plus small gym and pool which my husband used.. all you need for a comfortable stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Emmersen

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing and clean and has a GREAT affordable cafe downstairs. Everything at Neptune Resort was presented beautifully. The only comment i have is the gym facility is tony which is not reflected in the pictures on the website
Stayed 5 nights in Jan 2025

8/10 Good

Maurie

Liked: Cleanliness, staff & service, amenities
Apartment was a bit dated but in general ok.
Stayed 6 nights in Jan 2025

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very spacious reasonably priced accommodation 😊

We arrived late after the front desk was closed so it took a while to know how we were supposed to check in but got that finally straightened out. From desk personel when open were very friendly and helpful. There was no recycling bin in the suite which would be nice as they ask you to please recycle
Stayed 4 nights in Feb 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable unit with a great pool and spa, great location with just a short walk to the beach and Pacific Fair shopping centre.
Stayed 3 nights in Aug 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and space for families

Very spacious and close to everything in broadbeach excellent for families
Stayed 5 nights in Apr 2024

10/10 Excellent

Cindie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly staff.

10/10 Excellent

Lourens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to beach, restaurants, mall and public transport.
Stayed 3 nights in Apr 2024

10/10 Excellent

Demelza

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Safe and secure. Great facilities. Held the deposit to long.
Stayed 3 nights in Nov 2024

10/10 Excellent

Yuli

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and very good location
Stayed 5 nights in May 2023

10/10 Excellent

bryan, SYDNEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff were super helpful & friendly.
Stayed 5 nights in Aug 2022

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time stay and would certainly recommend, so close to shopping transport and the beach. We were upgraded to a bigger room and the view was beautiful After our flights were cancelled (twice) Kathy and the team were very kind to let us stay an extra night We will be returning and will recommend the Neptune to friends and family Thank-you Neptune
Stayed 6 nights in Oct 2024