Glen Cove Spa Hotels

"Hotel is in a great location, nearby to tourist hotspots and great subway links. Although I read that the room would be outdated regarding the interior from other reviews, I did not see this as a problem at all as this is where we would be sleeping and would be preoccupied throughout the day. However, after the first night, my partner and I had a massive reaction on our body and face. Having thought it could be the linen or the condition of the room I requested the reception to send someone up to the room and change the linen whilst they cleaned our room because we were certain it was due to this. As we came back from walking around the city, and taking the reassurance of the front house we came to our room not cleaned and the linen not changed which left me absolutely disappointed. After a long day of walking around, having stepped into the shower to realise our water stopped flowing. "

"Always wonderful every time"

"The room had obviously not been cleaned when we arrived. There were dirty socks on the floor, hair in the shower, scuff marks on the bedding, etc. When we emailed customer service we got a response that was clearly written by AI. It said cleaning stuff would be coming to check it in the morning. Cleaning staff didn’t come at all during our 3 day stay. "

"Good location but unfortunately that's it. Worst hotel I have stayed in. They seem to be converting to a new hotel / brand, and in my opinion should rather have closed doors. No dining / bar options, no room service, old rooms, stripped down elevators. The TV was not working. The blinds were not working (had to sleep with the blinds open), the aircon was stuck at 75 (had to sleep with the windows partially open). Asking management they wrote it down on a piece of paper and says "maintenance" will have a look, which never happened. I booked for 6 nights and left after 3."

"Everything was so close and the door men are literally the best!!!"

"Front desk not one smile! Didn’t feel welcomed at all by the lady that was working the front desk! Beds, terrible. The only great thing about that place was George and housekeeping staff. I stayed next to what seemed a playground. Kids yelling all day next to room 3025"

"Excellent stay, very clean spacious rooms. Location is great - close to everything. Only downfall was the bathroom, very tiny with a pedestal sink right next to the toilet, not great for women who need to get ready. "