"The 2 most important things to me at any hotel are the bed and the shower. The shower was really nice with good shampoo and lotion. The bed was lumpy and the pillows, although not real feathers (which is good) were too dense for me but my spouse liked both the bed and pillows. The required valet parking was the best service - very attentive staff. One of the reasons we picked this property was because of the on-site restaurant and room service because of limited mobility. But ...had to hunt for a room service number (no phone in the room) and once I found it I got the finance office answering machine. I decided to call the front desk and ask for the restaurant (and let them know the room service number wasn't right). They didn't answer. I decided to walk down to the restaurant and order. No one was attending the hostess station and I was ignored for 5 minutes. We ended up walking across the street in the rain and had a great meal at Churchill's. The hotel does have a nice, self-service mini mart (automated check out), but they seem to think this should replace all your casual dining needs, as their website and menus, etc. direct you there. This was frustrating for the price of the room - we did pay extra for the river view and we liked the other room comforts, so this property receives 3 stars for value. If we were to go back to Savannah, we would probably try a different property."