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Reviews of Mountain Inn & Suites

2.5 out of 5
Mountain Inn & Suites
755 Upward Rd, Flat Rock, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 901 out of 1124 reviews" "
Rating 8 - Good. 189 out of 1124 reviews" "
Rating 6 - Okay. 19 out of 1124 reviews" "
Rating 4 - Poor. 9 out of 1124 reviews" "
Rating 2 - Terrible. 6 out of 1124 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alex Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice spot
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Angelique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our stay. Staff was friendly. Very quiet. Beds were wonderful.
Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. The hotel was clean, quiet and peaceful.
Stayed 2 nights in Apr 2024

10/10 Excellent

LEONOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and clean. Checking was east and fast. I'm upset becase the website we booked through stated that they were 14 miles away from the pretty chaple but their actually 50 minute away which sucks we would of choosed something closer. 😤
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleasantly surprised when I arrived at this hotel. The building itself, the staff, the room , the breakfast- everything was great & made my stay comfortable & relaxing! I will be booking a stay here again in the future the next time I am in the area
Stayed 2 nights in Apr 2024

10/10 Excellent

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great.
Stayed 1 night in Apr 2024

6/10 Okay

Rosemary

Travelled with family
Rooms need renovation- new carpet, brighter lighting and paint/wallpaper. Very dark interior. Our room had a musty smell. Breakfast was ok. Facility was clean and personnel were friendly. Was ok for a one night stay but would not rebook…
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are nice and property. We will be back. The
Stayed 1 night in Apr 2024
Response from Mountain Inn & Suites on 11 Apr 2024
Hi Joseph! We are pleased had a great stay and thought the staff and property were nice. I think you may have accidently clicked a wrong button, as you reviewed us a 1 out of 5. 5 being the best and 1 being the worst. If you'd like to redo the review so it will reflect how you feel about the property, we'd love that. Thank you and we look forward to seeing you again!

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Staff very pleasant and attentive. Property clean, reasonably priced.
Stayed 1 night in Apr 2024
Response from Mountain Inn & Suites on 11 Apr 2024
Kathryn,Thank You for taking the time to write us a review! We will be sure to share the kind words with the staff. Thank You for allowing us to be your host. We look forward to seeing you next time!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, front desk awesomely friendly
Stayed 2 nights in Feb 2024
Response from Mountain Inn & Suites on 11 Apr 2024
Catherine,Thank You for the review! We will be sure to share with the staff. Some of the things people often compliment us on are the wonderful staff and clean rooms. We do have great employees and are so glad your experience was equally great. Thank You for allowing us to be your host. We look forward to seeing you next time!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mountain Inn & Suites on 2 Apr 2024
Olivia, Thank You for reviewing us! Great to see we earned a 5-star rating! We hope to see you again soon!

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was noticeably clean and in order. Staff were friendly and conversational. All promises were met or exceeded.
Stayed 1 night in Mar 2024
Response from Mountain Inn & Suites on 22 Mar 2024
Randy.We are so glad you enjoyed your stay here. Thank You for the kind words on the staff and hotel cleanliness. We will be sure to pass this on to our team. We hope to see you again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mountain Inn & Suites on 22 Mar 2024
Joe,Thank You for taking the time to review us! We are glad you felt we earned a 5 out of 5 rating! We hope to see you again next time you're in the area!

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and a quaint hotel.Tiffany at the front desk was very sweet and helpful.
Stayed 1 night in Mar 2024
Response from Mountain Inn & Suites on 22 Mar 2024
Jenifer,Thank you for taking the time to review us. We're glad you found the hotel clean & YES, we agree, we think Tiffanie is awesome! We will be sure to pass on the kind words.

10/10 Excellent

Kaethe

Liked: Cleanliness, staff & service, property conditions & facilities
When all the other "chain" hotels charge crazy amounts for nothing special, this hotel was beyond perfect for a great price. I loved the huge area for walking my pup and the birds chirping in the trees each morning was so quaint! Would recommend this property to anyone looking for a great stay with comfort, cleanliness and quiet....🙂
Stayed 1 night in Mar 2024
Response from Mountain Inn & Suites on 22 Mar 2024
Kaethe,Thank You for the wonderful review! It's the perfect way to describe us. We take great pride in being competitive with our rates and being clean and comfortable. The birds chirping, and big field out front to walk to the dogs is also a nice added bonus. We hope to see you again soon!

8/10 Good

Mayra, Marietta

When we arrive staff very friendly, but the next day a person in the front desk was with bad aptitude, no friendly at all , I even talk to him about the time change and he ignored me, I like the hotel and definitely I will go back but I hope he isn’t there
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and very quiet and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. The hotel was clean and staff was friendly. Breakfast had several options to start our day before a day of hiking, wineries and shopping. Would definitely stay here again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and welcoming. The room was great. Would have liked to be able to have eggs, maybe scrambled, and bacon and just not hard boiled eggs.
Stayed 1 night in Mar 2024

8/10 Good

Olga

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mountain Inn & Suites on 2 Apr 2024
Olga,Thank You for reviewing us! We look forward to being your host again in the future!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, clean , friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Raidy

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Easy check in and out. Clean and quiet. Love that!!
Stayed 1 night in Feb 2024

10/10 Excellent

robert d

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and room conditions.
Stayed 1 night in Feb 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Dogs in rooms when owners leave them alone the dogs will bark all day long not good
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mountain Inn & Suites on 2 Apr 2024
Gregg,Thank You for reviewing us! It's great to see we earned a 5-star rating! We look forward to being your host again in the future!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was so nice, especially for the price! Everyone was friendly, the breakfast was great, and the rooms were huge! Definitely would stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times when we come to the Flat Rock Playhouse. Always clean and friendly staff!
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Great value for a clean, comfortable interstate roadside hotel. We had a ground floor room on the front side of the hotel, not particularly quiet, but we dialed up the white noise app and slept okay. Great morning cup of coffee!
Stayed 1 night in Feb 2024

10/10 Excellent

Ruth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price, good location and very quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean quiet place right off the highway. Staff could not be nicer. The place was a real gem cant beat price. Older building but nice amd clean.
Stayed 1 night in Feb 2024
Response from Mountain Inn & Suites on 11 Apr 2024
Joseph,Thank You for the kind words and the lovely review! We will be sure to share with the staff. We are blessed to have such great employees! Thank You for allowing us to be your host. We look forward to seeing you next time!

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Mountain Inn & Suites on 22 Mar 2024
John,Thank You for taking the time to rate us! We are so glad you enjoyed your stay with us and rated us 5 stars! We look forward to seeing you again!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mountain Inn & Suites on 2 Apr 2024
Karina, Thank You for taking the time to review us. We're so glad you felt we deserved a 5-star rating! We're glad you had a great stay and look forward to seeing you again in the future!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies that were working the front desk during my check in were absolutely wonderful. They have amazing customer service
Stayed 1 night in Feb 2024
Response from Mountain Inn & Suites on 2 Apr 2024
Nancy,Thank You so much for taking the time to review us! We will be sure to pass on the kind words to our staff. We are blessed to have such wonderful employees! We look forward to being your host again soon!

10/10 Excellent

Leah, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Jerry and Stephanie were very kind and they do their jobs very well. I truly felt like a welcomed guest. My room was very clean and quiet. Breakfast had plenty of options and the lobby's coffee was always hot. Very large, open parking and very well lit at night. I will definitely be staying here again.
Stayed 3 nights in Jan 2024
Response from Mountain Inn & Suites on 5 Feb 2024
Leah,We are so glad you had a nice stay and found it clean & quiet. We will also be sure to pass the kind words onto Jerri & Stephanie. We're pleased you enjoyed to local coffee we offer. We are proud to serve fresh coffee made by Pisgah Coffee Roasters. We look forward to see you again in the future! We hope you and your family stay well until then!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 5 Feb 2024
Roberta,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 10 out of 10 rating. We hope to see you again soon!

10/10 Excellent

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 5 Feb 2024
Jerald,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 5 out of 5 rating. We hope to see you again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff .
Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 2 Apr 2024
Robert, Thank You for taking the time to review our hotel. We're pleased to hear you found the staff helpful. We are blessed to have great employees! We're glad you had a great stay and look forward to seeing you again in the future!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay there again very quiet and clean. Breakfast options were good. Front desk was extremely welcoming.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great location
Great hotel
Stayed 2 nights in Jan 2024
Response from Mountain Inn & Suites on 5 Feb 2024
Luis,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 10 out of 10 rating. We hope to see you again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must try
We very much enjoyed our stay. Friendly, clean, and comfortable.
Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 5 Feb 2024
James,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 10 out of 10 rating. We hope to see you again soon!

10/10 Excellent

Richard and Marcia

Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 2 Apr 2024
Richard & Marcia,Thank You for rating our hotel a 5 out of 5! We're glad you had a great stay and look forward to seeing you again in the future!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place and staff
Stayed here several times as has family visiting. Always a great experience. The afternoon/evening desk person is awesome. Not sure of her name sorry
Stayed 1 night in Jan 2024

10/10 Excellent

Richard and Marcia

Liked: Cleanliness, staff & service
We prefer staying pet free but chose this location. (We don't like staying in a dog house.) That said, I only saw one animal about to come into the breakfast area when it was stopped by staff. At a time when kennels charge $100/nt, you could be charging the same. Why not have "no pet" dedicated room zones within your facility. We liked: continuous "on" cycle for fan blower; great beds, linens; responsive staff; refrigerator/microwave and beautiful location/surroundings.
Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 5 Feb 2024
Suzanne,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 5 out of 5 rating. We hope to see you again soon! We hope you and your loved ones stay well until then!

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable beds and at a great price
Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 18 Jan 2024
Tonya,Thank you for your review regarding your visit. We're pleased to hear you thought the beds were comfortable, hotel was clean and price was great. We take great pride in our property, and are glad you had a nice stay. We look forward to seeing you again soon!

10/10 Excellent

Roseanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mountain Inn & Suites on 18 Jan 2024
Roseanne,We are thrilled you had an excellent stay, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us!

6/10 Okay

Marlene

Travelled with family
Disliked: Amenities, property conditions & facilities
It was an adequate one night stay. We had a domestic violence situation next door we called the front desk and nothing was done ...it kept happening. Woke our family out of da dead sleep.
Stayed 1 night in Dec 2023
Response from Mountain Inn & Suites on 17 Jan 2024
Thank you for your review. I honestly have no knowledge of any domestic dispute or anyone reporting a domestic dispute, or I assure you we would handled the situation. We don't tolerate that here. Sorry you experienced that.

10/10 Excellent

ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly people!
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mountain Inn & Suites on 5 Feb 2024
Jerry,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 10 out of 10 rating. We hope to see you again soon!