Hotels with Amazing Views in Fire Island

"Customer service needs major improvement. They need to communicate better. Instead of helping they become very rude. They do not tell you their policy and then confirm they received your request, but never apologize. Receptionist hangs up the call and then doesn’t answer just to later say “you got cut off”. Our room was not as bad. It was clean. But their reps need better training. They are dealing with paying customers. "

"Good location. Friendly staff. Clean. Nice room. Breakfast was included and the area was well maintained and plenty of choices."

"This survey"

"Upscale and very clean rooms. Contemporary style. Breakfast buffet available for an extra fee of USD $23.99 per person. I would say it’s worth it. Wide variety of options including fresh made to order omelettes included in buffet price."

"Hotel is grand and pleasing to look at but up close is dirty and filthy. Very disappointed for the amount I paid for room and condition of hotel. Bathroom fan did not work humidity never left the bathroom. The tv was blurry. The filters and fan system in room starts and ends very loud and bangs all throughout night. The bed was very old and sank. I think this hotel has slapped to many bandaid remodels on top of each other it’s time to replace things. 2 of the 3 elevators worked and hopefully they are replacing them not just bc they are so slow but bc of the filth and grossness all over the walls and mirrors. You didn’t want to touch or corners for fear of touching whatever is dried up going down the wall. Wouldn’t stay again. "

"It’s a big full service hotel and I thought good value. Large corner room with 2 windows and views. Large bathroom decorated brilliant white. Leather sofa in room. Coffee and pastries available early downstairs Saturday morning as alternative to room service or restaurant. Staff all helpful."

"Viana is a really special hotel Overall a great experience, really nice facilities, staff super helpful and friendly A+ "

"Staffed was excellent breakfast coulld be better the room was cleaned and for the parking part was easy to get in and out. Thank you 🙏"