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Reviews of Go Hotels Dumaguete

3 out of 5
Go Hotels Dumaguete
Calindagan corner South Road, Dumaguete Central Business District, Dumaguete, Negros Oriental

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 127 reviews" "
Rating 8 - Good. 48 out of 127 reviews" "
Rating 6 - Okay. 29 out of 127 reviews" "
Rating 4 - Poor. 13 out of 127 reviews" "
Rating 2 - Terrible. 4 out of 127 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 4 nights in Mar 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
N\A
Stayed 2 nights in Feb 2024
Response from GOH DGT Team on 12 Mar 2024
Hi Marc, Thank you for the review. And again thank you for choosing GO Hotels, we look forward to having you back with us soon. Thank you and Stay safe always.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a knock at the door to check out early, WHY?
My guests family of 2 from overseas who were staying at the hotel from 3-5 January 2024 under my name booking were afraid to go back to this hotel which I booked again on 7-12 January for the reason that A hotel staff knocked at the door at 9.30 am on 5 January to let them know that it is time to check out. They were still sleeping and the check out time is not that early. Why will they knock at the door unless they have a different motive? They were hesitant to check in on 7 January for fear that something will happen to them so I decided to checked them out on 8 Jan in the evening and booked them at another hotel where they feel safe. I requested for a refund for the remainder of the booking as the mistake was from the hotel staff.
Stayed 5 nights in Jan 2024
Response from GOH DGT Team on 31 Jan 2024
Dear Anonymous,It is with much regret we read about the unfortunate circumstances of your recent stay at our hotel. The experience you described causes us deep concern and it is indeed unfortunate that we were unable to meet your expectations and deliver a flawless service. It does not represent the quality of service we strive for at our hotel. The concerned department will be notified, and this problem will be investigated. We can assure you that the necessary steps/appropriate actions have been taken to avoid such inconvenience. Your refund is on process and we will keep you posted. Again, thank you for choosing GO Hotels, we look forward to having you back with us soon.Sincerely,Goh DGT Team

10/10 Excellent

silver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was near to the convenient stores and robinsons
Stayed 2 nights in Nov 2023
Response from GOH DGT Team on 13 Feb 2024
Hi Silver, Thank you for the review. And again thank you for choosing GO Hotels, we look forward to having you back with us soon. Thank you and Stay safe always.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice enough place, and the staff are very nice - just like most of the staff almost everywhere in the Philippines. The one thing I did not really like was that the water in the shower was mildly warm. In my opinion, the water was just not hot enough.
Stayed 1 night in Dec 2023

10/10 Excellent

Ednei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GOH DGT Team on 13 Feb 2024
Hi Ednei, Thank you for the review. And again thank you for choosing GO Hotels, we look forward to having you back with us soon. Thank you and Stay safe always.

8/10 Good

Jeffrey

Stayed 11 nights in Nov 2023
Response from GOH DGT Team on 13 Feb 2024
Hi Jeffrey, Thank you for the review. And again thank you for choosing GO Hotels, we look forward to having you back with us soon. Thank you and Stay safe always.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Nov 2023
Response from GOH DGT Team on 28 Nov 2023
Dear Geoffrey, We are incredibly grateful that you took the time out to leave us a review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon. Happy To Care Always,

10/10 Excellent

Lito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the place, the Staff are so friendly and accomodating. The place is so clean and the rooms are spaceous. Would definitely stay again in my future travells. Great place with great hospitality.
Stayed 1 night in Nov 2023
Response from GOH DGT Team on 28 Nov 2023
Dear Lito, We are incredibly grateful that you took the time out to leave us a review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon. Happy To Care Always,

8/10 Good

Stefan

Liked: Staff & service
What i did not like was the mirror above my bed had some stains on it, the floor tiles around the bathroom were starting to pop up and the most concerning was that there was a little fruit fly infestation around the bed area. Aside from all of those hiccups, the Local fair had come into town and was situated up the road which was a few minutes walk and only 10 peso entry. The Robinsons shopping mall right next door complete with department stores, chemist, food kiosks, a dentist and a movie theatre.
Stayed 5 nights in Oct 2023
Response from GOH DGT Team on 28 Nov 2023
Hi Stefan, Mabuhay! Thank you for the review, surely we will tell the team about the good review you posted.The team will surely inform the management about your concern. And again thank you for choosing GO Hotels, we look forward to having you back with us soon. Thank you and Stay safe always.

8/10 Good

don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GOH DGT Team on 28 Nov 2023
Hi Don, Thank you for the review. And again thank you for choosing GO Hotels, we look forward to having you back with us soon. Thank you and Stay safe always.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from GOH DGT Team on 22 Oct 2023
Hi David, Mabuhay! Thank you for the wonderful review, surely we will tell the team about the good review you posted. And again thank you for choosing GO Hotels, we look forward to having you back with us soon. Thank you and Stay safe always.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I came to explore the area and was looking for a place to rent. The management here at this Go Motel in Dumigette gave me a monthly rate and I accepted. They give me internet, A/C, clean my room and the staff is friendly. I’m staying till the end of the year here. I would highly recommend this GO Motel.
Stayed 9 nights in Aug 2023
Response from GOH DGT Team on 3 Oct 2023
Dear Gary,We are incredibly grateful that you took the time out to leave us a review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GOH DGT Team on 30 Sept 2023
Hi Robert,Mabuhay!Thank you for sending a review of our hotel. We are so happy you enjoyed your stay and look forward to welcoming you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. Highly recommend!!!
Stayed 3 nights in Sep 2023
Response from GOH DGT Team on 30 Sept 2023
Hi Michael, Mabuhay!Thank you for sending a review. The staff would like to thank you for your kind praise of our hotel. And again thank you for choosing GO Hotels, we look forward to having you back with us soon.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice ,safe, clean and the service is excellent!
Stayed 6 nights in Aug 2023
Response from GOH DGT Team on 4 Sept 2023
Dear Donald,We are incredibly grateful that you took the time out to leave us a review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from GOH DGT Team on 4 Sept 2023
Dear Donald,We are incredibly grateful that you took the time out to leave us a review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been renovated recently, so the photos of the room was outdated. The room is modern with a safe, great split air conditioner (which makes it quiet) the bathroom had good water pressure , fresh towels every day, and warm water. They should add a light above the mirror to make it easier to shave. There are a lot of trikes that go by and they will call a cab if that is what you want.
Stayed 10 nights in Aug 2023
Response from GOH DGT Team on 2 Sept 2023
Dear Richard,We are incredibly grateful that you took the time out to leave us a review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GOHDGT Team on 7 Jul 2023
Dear Michael,We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful in all aspects of the city ..I have asked the staff about transportation they were very helpful..the staffing and the security was above excellent..
Stayed 17 nights in May 2023
Response from GOHDGT Team on 24 Jun 2023
Dear Raul,We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience and service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to the biggest Mall in Dumaguete
This hotel is located in the parking lot if the largest mall in Dumaguete. It's also only a 5 minute walk from the regional bus terminal, so you can arrive or depart by bus conveniently, even to other islands like Cebu. It's going through renovations and looks very modern, clean and bright. The rooms are simple, but nice The staff is great. Recommend for a stopover or shopping trip. No pool, no view, not the kind of place you'd go for the amenities, but location makes it a great value for other trips.
Stayed 1 night in Apr 2023
Response from GOHDGT Team on 24 Jun 2023
Dear Jack,We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience and our service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,

2/10 Terrible

joseph, BELL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location. Noisy due to industrial warehouse near the rear of the hotel. Night loading,etc. Then, upon checkout, the desk clerk demanded I remain at the desk while security went to my room to investigate any possible damage or theft. Outrageous policy. I left immediately.
Stayed 2 nights in Mar 2023

8/10 Good

miguel

Travelled with partner
Liked: Cleanliness, staff & service
NEXT TO ROBINSEN'S MALL AND NEAR BUS STATION... LOW PRICED BUT WITH FEW AMENITIES... YOU GET WHAT YOU PAY FOR ... PRO'S : GOOD WATER SUPPLY, CLEAN ROOM, NICE / FRIENDLY HOTEL STAFF .. AND GOOD LOCATION
Stayed 1 night in Feb 2023
Response from GOHDGT Team on 24 Jun 2023
Dear Miguel,We are incredibly grateful that you took the time out to leave us a review! We take pride in knowing our guests are happy with their experience and our service during your stay at Go Hotels Dumaguete! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the mall, near everything
Stayed 10 nights in Nov 2022
Response from GOHDGT Team on 4 Dec 2022
Hi Hope, thank you for sending a review. We are so happy you enjoyed your stay and look forward to welcoming you again. GOH DGT Team

8/10 Good

Tak Ming

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a short stay. Could consider to provide some simple breakfast option in case the guests do not like to go out for breakfast.
Stayed 2 nights in Oct 2022
Response from The GOH DGT Team on 6 Nov 2022
Dear Tak Ming,We are delighted to read that you had a great time and enjoyed your visit to our hotel. Also, it is with much regret to read about the inconveniences of your recent stay with us, about the lack or absence of breakfast offers during your stay with us. Rest assured that the management is currently working on and eyeing for breakfast provider. And again, thank you for choosing GO Hotels, we look forward to having you back with us soon.Sincerely,GOH DGT Team

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to eating venues and city mall.Not a bad place for your money.
Stayed 11 nights in Sep 2022
Response from GOHDGT Team on 15 Oct 2022
Hi Darren.Thank you for taking the time to leave us a wonderful review. We hope to see you here again in Go Hotels Dumaguete.

4/10 Poor

gary

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended
Was a disappointment building was rundown floor tiles lose and a trip hazzard Rooms were very small no place for clothes Shower did not work but was partly fixed after i gave notice
Stayed 3 nights in Sep 2022
Response from GOHDGT Team on 20 Sept 2022
Hi Gary, It is with regret that we have read about the bad experience surrounding your recent stay at our hotel. It does not reflect the quality of service we seek in our hotel. Rest assured that the relevant team will be informed about the derelict loose floor tiles. We can assure you that the necessary steps/appropriate actions have been taken to avoid such an experience and inconvenience.

10/10 Excellent

Rowell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly, and rooms are clean, highly recommended
Stayed 1 night in Jul 2022
Response from GOH DGT Team. on 13 Aug 2022
Hi Rowell, Thank you for the wonderful review, surely we will inform the team about the good review you posted. And again thank you for choosing GO Hotels, we look forward to having you back with us soon.

8/10 Good

ROBERT N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
it’s close to the Ceres Bus Terminal & Robinsons shopping mall
Stayed 12 nights in Jan 2020
Response from GOH DGT Team on 2 Feb 2020
Hi.Thank you for taking the time to leave us a wonderful review. We hope to see you here again in Go Hotels Dumaguete.

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 2 nights in Dec 2019
Response from GohDGT Team on 1 Jan 2020
Sir/ Ma'am, We sincerely appreciate you taking the time to send us/give us your ratings. Sincerely, GohDGT Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable Noise outside property Great staff. Very polite upbeat positive Employees
Stayed 5 nights in Nov 2019
Response from GOH DGT Team on 11 Nov 2019
Hi! We thank you for your continuous support and looking forward to serving you again soon.

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees great location clean well lighted near transportation good security
Stayed 7 nights in Oct 2019
Response from GOH DGT Team on 8 Nov 2019
Hi D, Thank you for leaving us such a pleasing review. We are happy that you loved our services during your stay at the hotel. Its customers like you that make our job wonderful. We look forward to serving you again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and accessible
Stayed 3 nights in Sep 2019
Response from GOH DGT Team on 26 Sept 2019
Good day! Thank you for choosing GO Hotels as one of your stay in Dumaguete City. Looking forward to serve you again in the near future. Regards, GOH DGT Team

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Its good that its near the ceres terminal, but they dont have hair dryer and electric kettle, were 2 guests but they only give 1 pc of shampoo and soap
Stayed 3 nights in Sep 2019
Response from GohDGT Team on 20 Sept 2019
Sir/ Ma'am, May I begin by thanking you for your review. I would like to offer my sincere apologies regarding the hair dryer; shampoo and soap issue, but for the electric kettle we do not provide/set-up it inside guest room. I can assure you that the necessary steps/appropriate actions have been taken to avoid such inconvenience. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from GOH DGT Team. on 1 Sept 2019
Hi, Thank you for taking the time to leave us a review. We are very happy to received your compliments and appreciation. We hope to see you here again in GO Hotels Dumaguete.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine no hot shower and the wifi sometime not working
Stayed 1 night in Aug 2019
Response from GOH DGT Team on 19 Aug 2019
Hi Maam/Sir, We want to sincerely apologize for your negative experience in our Hot shower and WIFI. We are rectifying the issue about the Hot water concern and thank you for bringing this up. We look forward to welcoming you back very soon where you can witness the improvements we have made. Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best air around very good price great location 5 stars
Stayed 4 nights in Jul 2019
Response from GOHDgt Team on 17 Jul 2019
Greetings and Good day! All of us at Gohotels Dumaguete would like to offer our sincere thanks for your delightful review. We look forward to serving you again soon. Sincerely,

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from GOH DGT Team. on 17 Jul 2019
Greetings, Thank you for taking the time to leave us such a beautiful review. We are happy that you loved our services, surely our committed staff will be pleased to learn of your review.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from GOH DGT Team. on 17 Jul 2019
Hi Emily, Thank you for taking the time to leave us such a beautiful review. We are happy that you loved our services, surely our committed staff will be pleased to learn of your review.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Sincerly, Goh DGT Team on 12 May 2019
Dear Madam/ Sir, Good day! Thank you for staying with us. We are looking forward in welcoming you again soon.

6/10 Okay

Inars

Liked: Staff & service, room comfort
Good accommodation Dumaguete
Average accommodation for the price. Basic for 1 night stay. Every thing worked A/C and hot water. Bed comfy. Average cleanliness but acceptable WiFi average.
Stayed 1 night in Apr 2019
Response from Sincerely, GohDGT on 12 May 2019
Dear Inars, All of us at GoHotels Dumaguete would like to offer our sincere thanks for your delightful review.

10/10 Excellent

karyl Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accesible
it is just a walking distance from Robinson's Department Store and the room is comfortable & clean
Stayed 1 night in Mar 2019
Response from Sincerely, GohDGT on 12 May 2019
Dear Karyl Anne, All of us at GoHotels Dumaguete would like to offer our sincere thanks for your delightful review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Sincerly, Goh Dgt Team on 12 May 2019
Dear Madam/ Sir, Good day! Thank you for staying with us. We are looking forward in welcoming you again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Very dirty. No hot water. Grey towels. Bed clothes with halls
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was courteous and professional the room was comfortable the location was close to everything
Stayed 5 nights in Jan 2019

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Dgte
All OK but very basic
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Dgte
It was OK but very basic
Stayed 5 nights in Jan 2019