Hotel di Downtown Rockford

"Horrible customer service. Housekeeping low rate for an expensive property. Engineering left a mess in our room and left the door unlocked. And with all this overplay from the General Manager and no phone call from the 2nd in command. This hotel has no appreciation or connection to pleasing guests. "

"Room smelled like smoke. Staff never at front desk."

"Hotel is clean but bit old; rooms need a bit of an upgrade "

"Not very hot water in the shower Breakfast was in the warmers too long, and juice/milk frig was not cold."

"Clean room and good breakfast. "

"Sent to a room that hadnt been cleaned & looked like the last guest was still occupying it! Requested a different room but was already creeped out so I checked out next morning!"

"A lovely hotel: very clean, comfortable beds, great shower, friendly staff. We also had a wonderful dinner at the Velvet Buffalo downstairs. We highly recommend both the hotel and the restaurant. "

"Nice "

"Staff was super nice, very affordable, clean and quiet stay! "

"Yes"

"Pool was cold. "

"All was nearby but there was no service room"

"Super friendly staff,very clean,great breakfast,good location only 3 minutes from Midwest ortho where we had to be at 6am. Would personally recommend "

"Clean room, very quiet, "

"good parking."

"Facility was average. Fire alarm went off twice in the night but was told it was a glitch. "

"Overall I would not recommend this hotel. Not clean, in fact disgusting bedspread, cracked sink, did not provide shampoo or body wash, bed too soft (very old), staff not welcoming "

"Good service "

"It was I very good place to stay .we love it "