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"Disgusting. They have bugs. Requested a full refund i haven't received. Had to swich hotels. Was the worst ive ever been in."

"Had to switch rooms but no issues doing so. Air was building controlled so it wasnt turned on only heat. Staff was amazing. Amenities were basically unavailable during remodeling, which had no effect of stay."

"It was clean & quiet. Room could use room darkening shades though"

"The sofa bed is super hard and it is super old"

"A smoking hotel turned into a non smoking hotel with wall paper peeling off the hallway walls. The bed was actually comfortable, but after checking inside the pillow cases, we had to put one off the bed. Needs updating to say the least. The front desk girl was nice, the cc machine didn’t work, so we were waiting for about 15 min at midnight to check in. It was closer to the SYR airport, we only needed a few hours of sleep after traveling from CO, so it is what it is. Would never stay there again. You get what you pay for in this case."

"Great experience"

"We stayed during SU graduation and the staff could not have been more accommodating! They were incredibly helpful when we thought there was an error with the reservation and they did everything they could to make sure we had the rooms we booked. There were waters and snacks and decor that was so nice. We needed a late check out and the staff was so great when I called from the commencent ceremony and said we would be late. We highly recommend this property and would stay again if we are in Syracuse!"

"The breakfast really was lacking--only various forms of sugar and white flour. However, the room was clean, comfortable. The bed was nice, and there were several places to sit. "

"Very clean, the gentleman that checked me in upgraded my room. That was nice!"