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"Great airport stay!"

"Very convenient for transport to the international airport, and great customer service and breakfast in the mornings! "

"Great airport hotel. Lots of dining options within walking distance."

"Noisy"

"Great restaurants on the property, friendly staff, great spa. "

"After we checked in with Simon, who was very kind and thorough, we were greeted by Marvin who assisted us with our bags to our room. Marvin was super friendly, kind and helpful. We had been traveling for hours from Jaco and were very interested in getting a meal. We went to the hotel restaurant and thankfully the host told us that if we wanted to order food, due to only one chef being present we would have to wait for 45 minutes. We asked one of the concierge people outside who told us about the restaurants in the plaza across the highway. On foot we were able to cross the bridge and ended up getting food from one of those restaurants. Once we returned to the hotel I requested some face cloths, waited for a long while and they did not come. I requested again and was initially only given large bath towels. I requested again and was brought hand towels and was told that there were no more face towels at that moment. It was already late in the evening and we had a flight the next day. We checked in on the "hot tub" which we understood to be a "hot tub" but was cool water. Attempting to sleep was terribly loud due to the passing traffic on the highway. The windows and the wall behind us shook with the wind, the curtains were old and needed to be changed to black-out curtains or at the minimum be custom fit so the high beam lights from the outside did not peer inside our windows. Breakfast was very good and did not disappoint. The airport shuttle was also great. "

"Todo está bien "

"Don't know, we rent a car"

"The first night, the hotel lost water, so we had to go to bed hot and sticky. Water was back on in morning. Second night we lost cable TV, that was down for two days. Maintenance guy tried what he could, he ended up needing to swap out the actual TV also. Upon arrival The room was clean, as a boutique hotel as expected the rooms are small. The online photos GREATLY EXXAGERATE the size of the property, pool, courtyard & rooms.. The staff was friendly and most were very helpful. The communication at this hotel is AWEFUL/ NON EXISTENT. The tour person FRANKLIN @ the hotel was the ABSOLUTE worst, he booked a tour for 8am, did not tell us, so that was cancelled. Went to ask about the other tours I asked about, " oh no I didnt book those, let me try now; OOPS sorry they are sold out" did not give a (curse word) about us missing tours. We did round trip transport from SJO. Arrival no issues, day to leave comes; no word on ride to the airport. I had to call at 6am and ask what time our ride would be at 7:43 they call back and say 8am.. I say NO... The location of the hotel is somewhat scary, but we had no issues walking up to the main strip of stores and restaurants. This is the ONLY hotel in the area that looks at all liveable. As other reviewers have stated, i would stay elsewhere and just visit Jaco as a day or night trip."