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"Stayed one night great service! "

"Great restaurants on the property, friendly staff, great spa. "

"After we checked in with Simon, who was very kind and thorough, we were greeted by Marvin who assisted us with our bags to our room. Marvin was super friendly, kind and helpful. We had been traveling for hours from Jaco and were very interested in getting a meal. We went to the hotel restaurant and thankfully the host told us that if we wanted to order food, due to only one chef being present we would have to wait for 45 minutes. We asked one of the concierge people outside who told us about the restaurants in the plaza across the highway. On foot we were able to cross the bridge and ended up getting food from one of those restaurants. Once we returned to the hotel I requested some face cloths, waited for a long while and they did not come. I requested again and was initially only given large bath towels. I requested again and was brought hand towels and was told that there were no more face towels at that moment. It was already late in the evening and we had a flight the next day. We checked in on the "hot tub" which we understood to be a "hot tub" but was cool water. Attempting to sleep was terribly loud due to the passing traffic on the highway. The windows and the wall behind us shook with the wind, the curtains were old and needed to be changed to black-out curtains or at the minimum be custom fit so the high beam lights from the outside did not peer inside our windows. Breakfast was very good and did not disappoint. The airport shuttle was also great. "

"Don't know, we rent a car"

"We had a lovely stay at the hotel, which was conveniently located just a short hop from the airport. The dining options and bar were great, and we really enjoyed the delicious breakfast the next morning. Overall, it was a fantastic experience!"

"Close to the airport and a common spot for the managed tours to pick you up. That’s a great benefit as they picked us up from the hotel lobby. The hotel staff will even give you an early to-go breakfast if your tour starts early. "

"Lovely top end resort hotel with all you could hope for on site"

"Airport shuttle is convenient. every 15mins close to the city mall , it is easy to find the restaurant. The room is clean and good location. "

"Just got back from a stay at Shana. Both the property and staff were fantastic. They went out of their way to help us… with things related to coming and going, setting up outings for the day that kind of thing. They are responsive to questions asked over the net/expedia which is something other places are not. Much appreciated. Also much appreciated is their handling of our late check in and check out. The hotel is on a fairly steep hill, so bear that in mind if mobility impaired… that going from your room to the pool/restaurant/reception might be tricky. This is offset by the golf carts that staff regularly have on hand to drive people up and down the hill, much appreciated by my mobility impaired wife. There is a beach that is walkable from the hotel, there are tents and chairs available to rent there along with kayaks and other equipment. It is swimmable and it is snorkel-able (not as clear as I am used to but still very nice to be able to do from the properly). The restaurant is great, the food fantastic and the service quite attentive. I only have smaller things to be constructive about related to the kitchenette part of our room, like the stove not being levelled and one of the clips for the top of the fridge’s water dispenser missing. It was a great time, the kids loved it and would readily recommend it. I actually just spent the wait before the last flight telling another family about how nice it was. "