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"Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team. "

"Room was very clean, felt spacious and very modern. Air conditioning could have been a little bit better though. The dinner buffet was lovely and staff were really friendly. Would definitely stay here again!"

"Excellent hotel sitting in the hills above Kandy with incredible staff. The hotel manager is fantastic and so friendly. During a testing cyclone period they never missed a beat and ket things moving as best they ciuld. "

"Nice place, good service. Not many sun loungers at the pool. Sad to hear that the leftovers from the buffet are thrown out and not given to the ones in need. Try to reduce food waste, and at the same time do something good for the ones without much."

"We had a fantastic stay at this hotel. The views overlooking Kandy were stunning and made every moment feel special. The breakfast was fresh, generous, and a great start to each day. Its close location to the train station was incredibly convenient. A great place to stay with excellent value and comfort."

"Staff were super. They helped us arrange transportation and gave us options that were favourable to us over the hotel profiting. "

"Confortable bed, welcoming staff, in the centre of the city but quiet. Restaurant has good breakfast, pool area is very small, it wont fit more than 4 or 5 people at a time. Good hotel to explore Kandy."

"Nice to relax here. Staff are all very nice "

"Tranquil Luxury with Outstanding Service at Theva Residency Our stay at Theva Residency was truly a memorable experience. From the moment we arrived, the staff went above and beyond to ensure every detail of our visit was taken care of — starting with helping us find a secure parking space, which was greatly appreciated. The hospitality extended into every corner of the property. The team preparing our meals was attentive and clearly took pride in their work, creating an exceptional Sri Lankan breakfast that showcased local flavors beautifully. We also enjoyed the dinner option, which was well-prepared and satisfying. Every request we had was met with a smile and genuine willingness to help. Our room was spacious, clean, and had breathtaking views overlooking Kandy — a perfect spot to unwind. The addition of a private hot tub was an unexpected luxury that added to the relaxing atmosphere. The lush gardens surrounding the property made the entire place feel peaceful and inviting. It was the ideal setting to slow down and enjoy the natural beauty of the area. We would absolutely recommend Theva Residency to anyone visiting Kandy. It’s a wonderful blend of warm hospitality, modern comfort, and natural serenity. "