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"Amazing staff especially Kasturi our room host. Beautiful location, lovely weather, great food. We had such a lovely time."

"Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team. "

"Great service and very hospitable team. Secure and convenient location for national park. The bathroom in the standard room is very tired and needs refurbishment "

"Excellent friendly staff, very clean. Varied and delicious breakfast."

"This hotel is just amazing, the views from the rooms is second to none. The service is so good from the minute you arrive, they welcome you and make you feel at home. The beds are super comfortable & the amenities are great. Location is perfect as it’s right by little Adam peak and not far from the Ella town. One of our highlights was going up Adam peak & Ella rock with the in house naturalist - Gaya. He was absolutely brilliant and helpful in not only guiding us, but also showing us all the natural wildlife in the area along the way. He was so helpful and kind, and we would recommend anyone going for one of the excursions with him!"

"Room was very clean, felt spacious and very modern. Air conditioning could have been a little bit better though. The dinner buffet was lovely and staff were really friendly. Would definitely stay here again!"

"Excellent hotel sitting in the hills above Kandy with incredible staff. The hotel manager is fantastic and so friendly. During a testing cyclone period they never missed a beat and ket things moving as best they ciuld. "

"Nice place, good service. Not many sun loungers at the pool. Sad to hear that the leftovers from the buffet are thrown out and not given to the ones in need. Try to reduce food waste, and at the same time do something good for the ones without much."

"The staff were amazing, esp the waiters at breakfast and dinner service. Attention to detail, service was impressive "