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Reviews of ARTOTEL Sanur Bali

4 out of 5
ARTOTEL Sanur Bali
Jl. Kusuma Sari No.1, Sanur, Denpasar, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 252 out of 445 reviews" "
Rating 8 - Good. 144 out of 445 reviews" "
Rating 6 - Okay. 31 out of 445 reviews" "
Rating 4 - Poor. 9 out of 445 reviews" "
Rating 2 - Terrible. 9 out of 445 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Stayed 1 night in Mar 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel close to beach and easy walk to bars and restaurants. Good breakfast. Pool was nice but no shade as staff insisted umbrellas were taken down even with no wind. Lots of effort to nake the hotel arty but jot enough making it practical
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 29 Jan 2024
Dear Mike,Please allow us to thank you for your feedback and apologize for the disappointment you faced during your stay with us. Rest assured that we have investigated and discussed your comments with the entire team.We HeART You,

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to Bali
Very relaxing 2night stay. Perfect location, very clean & Extremely attentative staff. Only adverse comment would be lack of usb/usc ports in the room. Very enjoyable stay
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 26 Jan 2024
Dear Duncan,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Michael, Randwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Artotel, Sanur Bali hotel is literally a work of art. The staff were helpful and friendly. The dine in options and food quality meant we didn't didn't venture out for meals. The room was large, spacious and super clean. The hotel is not on Sanur beach which is a 3 minute walk away at the end of the street. If you can live without ocean views from your room, this hotel is the place to stay.
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 16 Jan 2024
Dear Michael,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the BEST customer service I've ever seen. Everyone is so polite and willing to help if you have a question. The infinity pool on the roof has the best view. Great breakfast options. 3 minutes away from Sanur Beach. I HIGHLY recommend this hotel for your stay in Bali.
Stayed 9 nights in Dec 2023
Response from Guest Experience Manager on 9 Jan 2024
Dear Daniel,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Guest Experience Manager on 5 Dec 2023
Dear Joy,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have only stayed one night but the experience has been wonderful. The staff have been the most helpful & welcoming. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 30 Nov 2023
Dear Victoria,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 Good

Andrew

Travelled with family
Liked: Amenities
We enjoyed our stay. The staff are very attentive.
Stayed 5 nights in Nov 2023
Response from Guest Experience Manager on 20 Nov 2023
Dear Andrew,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Britta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 10 Oct 2023
Dear Britta,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

ilene p

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in Bali
This was our 3 rd stay at Artotel in 6 years. Fabulous as always. Great location to boardwalk and delicious gelato a few steps away.
Stayed 4 nights in Sep 2023
Response from Guest Experience Manager on 25 Sept 2023
Dear Ilene P,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Mahomed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff excellent. Great breakfast
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 25 Sept 2023
Dear Mahomed,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Sanur
Fabulous stay. Clean, well appointed spacious rooms and friendly staff
Stayed 2 nights in Aug 2023
Response from Guest Experience Manager on 5 Sept 2023
Dear Anonymous,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and had plenty of power and lighting
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 4 Sept 2023
Dear Darrell,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not do enough for us, they where always friendly and always seemed to be cleaning the hotel. Was noisy with doors closing through our the night waking myself and baby, maybe some rubber stoppers be fitted to prevent this.
Stayed 7 nights in Aug 2023
Response from Guest Experience Manager on 21 Aug 2023
Dear Mark,Thank you for sharing a review following your stay in Artotel Sanur.Nevertheless, it is regretful to read that you encountered a noise issue. your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope there will be another opportunity to welcome you back.We HeART You,

10/10 Excellent

Ilknur

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel, nice breakfast, good design, good size, close to shops and restaurants. I can stay again
Stayed 3 nights in Aug 2023
Response from Guest Experience Manager on 21 Aug 2023
Dear Ilknur,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky Hotel
Brilliant placed close to the beach, brilliant design and we loved the building. Rooms have great Artwork and are really funky. Breakfast is buffet with a great offering of options, staff are so lovely and caring. We had massages in the Hotel, they were excellent and it’s a beautiful room and girls were fantastic. A must!!!! We stayed 4 nights and would recommend staying there. Lots too restaurants close and beach is a fun place to visit.
Foyer
Beach Beers
Rooftop views
Room Art
Stayed 5 nights in Aug 2023
Response from Guest Experience Manager on 14 Aug 2023
Dear Mark,Thank you for reviewing our property, it makes our job worthwhile. Your great appreciation has been to all the team, we looking forward of your return.We HeART You,

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, professional, extremely friendly and nothing was too much trouble
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 6 Jul 2023
Dear Pamela,I will certainly share your great review and highlight it with the entire team as I am sure it will further add additional motivation to each and every one of us in our daily efforts of creating memorable experiences for all our guests.I look forward to welcoming you back in the near future for another memorable holiday and vacation here with us at Artotel Sanur.We HeART You,

10/10 Excellent

Rajee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Room was large and the bed/pillows were super comfortable. Best sleep in a long time. Short walk to beach, restaurants and bars. Service was friendly and quick. Breakfast was good with a variety of food to choose from. Lovely to sit at breakfast and watch the world go by. Good internet connection for working while on holiday.
Stayed 1 night in May 2023
Response from Guest Experience Manager on 25 May 2023
Dear Rajee,It’s heartwarming to read that you were impressed with our experience that was served with genuine hospitality. We are all looking forward to being able to welcome you back for another exceptional experience in the near future.We HeART You,

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a coffee pod machine in the rooms was fantastic, comfy beds, great location, cool pool, beautiful people to help you at breakfast
Stayed 1 night in May 2023
Response from Guest Experience Manager on 19 May 2023
Dear Nicole,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Lush with greenery. Beautiful breakfast area and nice breakfast. Stayed one night but can see it’s within walking distance to many nice shops and modern looking restaurants. Did not like that you can hear children, footsteps, work, trucks at night. Earplugs help.
Stayed 1 night in Apr 2023
Response from Guest Experience Manager on 10 Apr 2023
Dear Caroline,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Ming Long

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally LOVED this place. It's artsy fartsy, everything is clean, the people and staff there speaks great english, super attentive and is great. Although the spa may not have as a super high class vibe as certain places, our consultant was Koh Ming (unsure how to spell), and was really good! Had a discound as an expedia member and I'm so glad we came here while our friends went to Glo Sanur for massage and was disappointed there. The food was also awesome, we wondered why we even went to other parts of Bali to eat local food.
Stayed 2 nights in Jan 2023
Response from Guest Experience Manager on 14 Feb 2023
Dear Ming Long,I will certainly share your great review and highlight it with the entire team as I am sure it will further add additional motivation to each and everyones of us in our daily efforts of creating memorable experiences for all our guests.I look forward to welcoming you back in the near future for another memorable holiday and vacation here with us at Artotel Sanur.We HeART You,

8/10 Good

Lothar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the place is very clean with a very friendly staff, wifi very good, breakfast ok. I like the pool but the area around the pool needs to be completely updated. There is no or very little shade. the whole area around the pool should be covered with what the Australian call "SHADE CLOTH". At present no matter what you will get sunburn. I think someone should pass that on to the Hotels Management. In general everything else is ok. Regards L. E. Trader
Stayed 1 night in Jan 2023
Response from Guest Experience Manager on 24 Jan 2023
Dear Lothar,Thank you very much for staying with us and for taking the time to write detailed feedback.However, your feedback is extremely valuable to us, as we strive to improve with each and every stay and we hope there will be another opportunity to welcome you back.We HeART You,

8/10 Good

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is in a great location for Sanur, easy walking distance to dining, beach, and shopping. Hotel was very clean and nice rooms, however the one thing it could improve on was the timeliness of service. Whether it be serving food, serving coffee, checking rooms on checkout, they all were just very slow and sometimes forgotten after asking multiple times at breakfast. The evening service was better but the morning services need to improve. Overall though, that wouldn’t stop me from staying again as all staff are very friendly and the hotel itself was very nice.
Response from Ade on 6 Jan 2023
Dear Joshua,Thank you for also sharing your feedback points and preferences as well as rest assured that each point will be shared with the respective departments and teams in order to always further elevate all future experiences.We all look forward to serving you again, so we can provide a better experience.

10/10 Excellent

Celeste

8/10 Good

Rikki

Stayed 2 nights in Dec 2022
Response from Guest Experience Manager on 7 Nov 2023
Dear Rikki,Thank you for sharing rating for us, we looking forward of your return.We HeART You,

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Lovely hotel, great staff. Our room, a studio 30 was a reasonable size for 2 people. We had a great bathroom and a small balcony. The common areas are gorgeous, beautifully decorated. The pool is lovely and as it is on the rooftop, it gets quite hot in the middle of the day. We were told it gets too windy to put up and shade or umbrellas. There is a tiny area in the shade if you get there early. It’s a great space for a sunset swim. Breakfast was extensive and the freshly cooked egg station was lovely. The hotel is well located, just a few minutes walk to the beach. Happy to recommend.
Stayed 5 nights in Oct 2022
Response from Guest Experience Manager on 16 Jan 2023
Dear Lucie,Thank you so much for sharing your amazing experience! I’m truly delighted to hear how much you enjoyed your stay with us. We strive to build a "home away from home" for our guests and we truly delighted you received a taste of this experience during your stay. Nothing pleases us more than to know your visit was memorable.Once again thank you and please let us know if you need anything. We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 Excellent

Wendy Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location of Sanur. Only 1 thing I would suggest! Need umbrellas around the pool.
Response from Dayu on 14 Nov 2022
Dear Wendy,Thank you for reviewing us and we are on progress to display the pool umbrella.Last but not least look forward for your future visit.We Heart You,Dayu

8/10 Good

leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
interesting architecture and Art work from local artists. great staff very helpful
Stayed 3 nights in Sep 2022
Response from Ade on 4 Oct 2022
Dear Leanne,Thank you for sharing your positive experience.We HeART You,

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Stylish, Comfortable
I found Artotel Sanur on Facebook during Covid and decided I had to stay here on my next Bali trip, even though I normally stay in Seminyak. Pretty good value and I'd stay again. Pros: * Close to the airport. The Mandira Toll Road was only around Rp15,000 to use, but shaved 30 minutes off the trip. * Close to the beach and numerous eateries, yet still quiet. * Breakfast buffet was tasty and plenty of options, both Asian and Western. * Hotel team friendly and helpful. There was a problem with my door key reader, which was sorted out within 15 minutes. * Small balcony off the back ideal for drying swimwear or dive gear before flying home. * Gorgeous interior that felt more like a gallery than a hotel. Love the staircase! * Get a room at the back for stunning sunrise Mt Agung views. 😃 Opportunities: * Water refills given but you have to ask at reception or restaurant. Why not put dispensers on each floor to encourage water consumption and also avoid creating busy work for the restaurant team when we can self service? Especially when the team *were* busy during service, based on the backlog of empty glassware stacked on the service bar area. * Coffee pods and small toiletry bottles aren't eco friendly, but then drinking water is provided in reusable glass bottles. Not so eco friendly. * The rooftop pool doesn't have any shade. It is flaming hot up there. The upstairs bar didn't have water, I had to trek to the ground floor restaurant. Water and shade needed.
Stayed 2 nights in Aug 2022
Response from Ade on 4 Oct 2022
Dear Jessica,Thank you for sharing your very positive experience!It is with a great pleasure to read how much you have enjoyed your stay with us and surely your positive impression will be shared with the entire team to continuously deliver our exceptional service, also many thanks for your feedback and we have addressed the issue for respective departments to evaluate.We are looking forward for your return.We HeART You,

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nicely designed, love the artsy vibes. Pool is nice too. However, it gets kind of dark at night there's no light in the building and limited lights outside the room. Room likewise is also dark when is at night with all lights on, the designs can be improved to make it brighter perhaps. Location is good nearby there are food and a short walk to the beach .
Stayed 1 night in Aug 2022
Response from Ade on 6 Sept 2022
Dear Christina,Thank you for sharing your reviews, we appreciated for bring this issue into our attention, we will evaluate within related Department. Last but not least, we look forward to your return on your upcoming visit to the hotel.We HeART You,

8/10 Good

Stephen Francis, Wembley Downs

Liked: Cleanliness, staff & service
The staff are terrific: fun, friendly and helpful. Room looking a little tired - scuffed paintwork, chipped tiles, bathroom sink drainage very slow. More detail to attention is needed when servicing the room; on a few occasions I had to ask for towels, replacement coffee pods, shower gel... Good coffee and omelettes at breakfast, but could do with some healthier cereal options than the sugar-laden varieties on offer. Dinner with friends in the hotel restaurant was good quality and reasonably-priced. The rooftop pool area is very pleasant and generally peaceful during the day. The location is very convenient for local shops, restaurants, bars and massage/beauty salons, the beach is a 5-minute walk at the end of the road, and another 5-10 minutes walk north presents a selection of good beachside restaurants.
Stayed 7 nights in Aug 2022
Response from Ade on 6 Sept 2022
Dear Stephen Francis,Thank you so much for staying with us and for being our lovely guest. We cannot thank you enough for the lovely recognition about our service and people, also we appreciated for your improvement comments. We will be renewing many of our experiences and when you come back the vibe will be different.We looking forward for your return.We Heart You,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stone throw away from beach where you can enjoy a long peaceful walk on paved pathway. Great value for money
Stayed 3 nights in Aug 2022
Response from Ade on 19 Aug 2022
Dear Patricia,Thank you for your time to share you experience during your stay, see you again next time.We HeART You,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was pretty good. The breakfast was good. The only complaints that the fridge didn't get cold enough (no compressor type) and we preferred a kettle in the room.
Stayed 4 nights in Jul 2022
Response from Ade on 22 Aug 2022
Dear Robert,Many thanks for the time to share your feedback, furthermore regret to inform you that our fridge is an eco-friendly type since we are aware of the sustainable environment. Therefore, it’s a cool temperature not cold like a normal fridge. In addition, for the kettle, we did not receive any notice of your dissatisfaction whilst in-house, and actually, we have a kettle available for our guests separately.The entire team is looking very much forward to welcoming you back in the not-too-distant future.We HeART You,

10/10 Excellent

Yen Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking was fuss free, room was gorgeous and clean and the air conditioning was to die for. Hotel is located in a great area with a night market and supermarket within walking distance and a Italian restaurant with a gelato storefront (you’ll see the queue from afar) I will definitely stay here again!
Stayed 1 night in Jul 2022
Response from Ade on 31 Jul 2022
Dear Yen Lin, Thank you for sharing your very positive experience! It is with great pleasure to read how much you have enjoyed your day with us, and we wish to welcome you again to the Island of Gods during your next holiday which I hope will be soon. We HeART You, Ade

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were 1st class. The property had everything I needed. Excellent value for money. Great breakfast. nice quiet safe area.
Stayed 5 nights in Jul 2022
Response from Ade on 20 Jul 2022
Dear Craig, It's an honor for us to read your several wonderful pointsthat you have mentioned regarding to the hotel and you had a superb Artotel Experience. We are looking forward for your return to our hotel. We HeART You, Ade

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 4 nights in Jul 2022
Response from Ade on 20 Jul 2022
Dear George, Thank you for reviewing our property, we looking forward for your return. We HeART You, Ade

10/10 Excellent

Sherlynn, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & kind staff, Hotel is quirky in terms of design and art. The spa is a great place to pamper yourself after a long day! Pool is great too, with so much access to the sun if you intend to sun tan. Overall, the place is easy to access, will come back again! Thank you!
Stayed 3 nights in Mar 2020
Response from DAYU on 18 Mar 2020
Dear Sherlynn, Thank you for reviewing us and look forward to welcoming you back in the near future. We Heart You, Dayu FO Manager

10/10 Excellent

Adrienne, Springfield, VA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff was amazing! The location is right in between the main strip and the beach. I plan to return in the future and recommend it to others!
Stayed 2 nights in Jan 2020
Response from Dayu - FO Manager on 16 Mar 2020
Dear Adrienne, Thank you for reviewing us and look forward for your future stay. We Heart You, Dayu - FO Manager

6/10 Okay

Brett

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DAYU on 16 Feb 2020
Dear Brett, Thank you for reviewing us and look forward for your future visit. We Heart You, Dayu - FO Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
My stay was good but the music was annoying me everyday from 6 pm to 10 pm music was playing in restaurant and by pool and I was feeling like I’m in that party too
Stayed 13 nights in Jan 2020
Response from DAYU on 10 Feb 2020
Dear Guest, Thank you for reviewing us, Nevertheless, it is regretful to read that you encountered noise issue. Allow me to assure that the typical of atrium building like ours made the sound go everywhere easily even though we manage to keep it as low as possible. However, your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you and we hope there will be another opportunity to welcome you back. We Heart You Dayu FO Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! We loved our stay. Don’t forget to visit the rooftop pool! The food is amazing
Stayed 3 nights in Jan 2020
Response from Dayu - FO Manager on 27 Jan 2020
Dear Guest, Thank you for reviewing us and look forward for your future visit. We Heart You, Dayu FO Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Goya A. Mahmud on 20 Jan 2020
Dear Guest, Thank you for rating our property, see you again at Artotel Sanur Bali. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel convenient to beach very modern and well maintained
Stayed 1 night in Jan 2020
Response from Dayu on 17 Jan 2020
Dear Guest, Thank you for reviewing us and look forward for your future visit. We Heart You, Dayu FO Manager

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Awesome. Great location. Lovely staff. Nice breakfast. Near great Sunday roast Tratoria. And great ice cream shop.nice beds. Clean. Thank you.
Stayed 13 nights in Dec 2019
Response from Dayu on 9 Jan 2020
Dear Frederick, Thank you for reviewing us and look forward for your future visit. We Heart You, Dayu - FO Manager

10/10 Excellent

Helen, Melbourne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean. Rooms are not the biggest but makes up in cleanliness and modern feel to the hotel.
Stayed 7 nights in Dec 2019
Response from Goya A. Mahmud - General Manager on 8 Jan 2020
Dear Helen, Thank you for sharing your experience in this forum. I loved the fact that your stay was made memorable by the attentive service performed by our team. I hope your next plan will bring you back to Bali as my team, especially, and I are looking forward to crafting more memorable experience for you and your family. We Heart You

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Dec 2019
Response from Ade - Guest Experience Manager on 6 Jan 2020
Dear Guest, Thank you for reviewing our property, however concerning to your score, would you please describe specifically in term of which part of our service made us failed to fulfilled your expectation. Awaiting for your feedback soonest. Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Ade - Guest Experience Manager on 24 Dec 2019
Dear Guest, Thank you and we hope there will be another opportunity to welcome you back.

10/10 Excellent

Serzh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Ade - Guest Experience Manager on 24 Dec 2019
Dear Serzh, Thank you and we hope there will be another opportunity to welcome you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly helpful staff, nice quiet pool.
Stayed 2 nights in Dec 2019
Response from Ade - Guest Experience Manager on 16 Dec 2019
Dear Guest, Thank you for sharing a review following to your stay in Artotel Sanur. The entire team is looking very much forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a soul. Large room with good amenities. Staffs were friendly and attentive. Most importantly is the reasonable price. I enjoyed many benefits booking through Expedia. F& B discounts, late check out and free spa. Please try the spa, it was really relaxing with relaxing price as well.
Stayed 2 nights in Nov 2019
Response from Ade - Guest Experience Manager on 10 Dec 2019
Dear Guest, I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience. It will be a pleasure to welcome you again to the Island of gods during your next holiday which I hope will be soon. Sincerely,