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Reviews of Marco Polo Davao

3.5 out of 5
Marco Polo Davao
Claro M Recto Street, Davao, Davao

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 984 reviews" "
Rating 8 - Good. 332 out of 984 reviews" "
Rating 6 - Okay. 110 out of 984 reviews" "
Rating 4 - Poor. 32 out of 984 reviews" "
Rating 2 - Terrible. 14 out of 984 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

David&Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff at the bar lounge and Eagles. They knew exactly how to make the perfect margaritas and sangria!
Stayed 3 nights in Mar 2020
Response from Colin on 4 Apr 2020
Dear David and Susan, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and good food
Stayed 3 nights in Mar 2020
Response from Colin on 4 Apr 2020
Dear Mr. Gil, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

2/10 Terrible

Andrew

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The toilet was broken, this was repaired. There was construction work going on outside the hotel, despite being high up, the noise was such that I did not sleep for the 2 nights I was there. I asked for another room, I was told that I would be moved, this did not happen. I asked for a cappuccino coffee at breakfast, I was told, No, it was not included. I explained all of this to the duty manager, who said she would write to me, it did not happen. I had to call over a week later as ask to speak to someone else, before I got any response. This is not what I would expect from a hotel that says it is a 5 star hotel.
Stayed 2 nights in Feb 2020
Response from Colin on 8 Mar 2020
Dear Mr. Andrew, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards, Colin Healy General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Colin on 8 Mar 2020
Dear Guest , Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards, Colin Healy General Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, clean and safe.
Stayed 1 night in Mar 2020
Response from Colin on 5 Mar 2020
Dear Mr. Daniel, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Nice and safe
Stayed 5 nights in Feb 2020
Response from Colin on 2 Mar 2020
Dear Mr. Stephen, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to eatery place and shopping mall. Total location convenient n easy nevigate
Stayed 3 nights in Feb 2020
Response from Colin on 2 Mar 2020
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice, helpful and really eager and sincere to be of service
Stayed 2 nights in Feb 2020
Response from Colin on 19 Feb 2020
Dear Guest. Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Colin on 18 Feb 2020
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Thomas

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Carpet needs replaced throughout the hotel, stained everywhere!
Stayed 1 night in Feb 2020
Response from Colin on 13 Feb 2020
Dear Thomas, Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Thank you and best regards,

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Davao. Wonderful location and very secure.
Stayed 2 nights in Feb 2020
Response from Colin on 13 Feb 2020
Dear Mr. Eric, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtesy of all the staff.
Stayed 2 nights in Feb 2020
Response from Colin on 6 Feb 2020
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Espie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Colin on 4 Feb 2020
Dear Espie, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Thelma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous indeed and superb buffet.
Stayed 3 nights in Jan 2020
Response from Colin on 3 Feb 2020
Dear Ms. Thelma, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a little tight, but over all very nice stay. Will return in the future.
Stayed 1 night in Jan 2020
Response from Colin on 24 Jan 2020
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Kristine, California

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the complimentary cake for honeymoon! Great amenities and very friendly staff.
Stayed 1 night in Jan 2020
Response from Colin on 22 Jan 2020
Dear Ms. Kristine, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round. Service cleanliness location all perfect
Stayed 8 nights in Dec 2019
Response from Colin on 9 Jan 2020
Dear Mr. Ben, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

James, Sydney, Australia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in central Davao. Right next to the night markets
Stayed 3 nights in Dec 2019
Response from Colin on 9 Jan 2020
Dear Mr. James, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

4/10 Poor

Al, San Antonio, TX.

Travelled with family and small children
Disliked: Cleanliness
Pool is on 4th floor away from street noise. Pool bathroom was very dirty/messy on Thursday night, trash can was full. The next morning the bathroom was still in the same condition with trash still full. "Chief" Jerdee in the main dinning rm was very rude to me. Bed in room is very hard. Bed skirt was very soiled with what looked like a white bodily fluid substance. Mold in shower is very prevalent. There are not enough power outlets in the room. The fitness center need wipes not alcohol spray and paper towels Equipment is old and outdated. Towels smell bad, moldy. Wifi is not covered in fitness center. Attendant told me to go closer to “hotspot” near window. The only hotspot working is in pool area The hotel uses bamboo straws, when I asked for a straw the bartender walked off and returned with one. I believe she had to get one from the lobby bar. The straw didn’t look new. When I asked her, she said “they’re reused and we use proper sanitation”. The bar charges for separately for orange juice in a Vodka OJ drink. I spoke with manager, Arnel about these issues, he assured me he would work on them.
Stayed 3 nights in Dec 2019
Response from Colin on 9 Jan 2020
Dear Mr. Al, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards,

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent! Highly recommended 😍
Stayed 1 night in Dec 2019
Response from Colin on 3 Jan 2020
Dear Ms. Josephine, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Colin on 27 Dec 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the all the places we stayed in the Philippines, Marco Polo beats them all. Excellent service, food was phenomenal. And the staff was just superb! They took care of all our needs. Very friendly customer service. From the moment they picked us up from the airport up to our check out, I can’t remember any negative thing to say. We felt very safe in the hotel. Thank you so much!
Stayed 3 nights in Dec 2019
Response from Colin on 27 Dec 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Colin on 27 Dec 2019
Dear Guest, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Drinks are very overpriced at the pool balcony compared to the outside vendors. Food is priced reasonable.
Stayed 5 nights in Dec 2019
Response from Colin on 16 Dec 2019
Dear Guest, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards,

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Amenities
Room cleaning, amenitysupply,telephone insuffiency...direct communication to outside was impossible
Stayed 6 nights in Nov 2019
Response from Colin Healy on 7 Dec 2019
Dear Guest, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards,

8/10 Good

Ella, AU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice to be back after 10 years; very friendly and accommodating staff
Stayed 1 night in Nov 2019
Response from Colin Healy on 7 Dec 2019
Dear Ms. Ella, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards, Colin Healy General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was off the chain, great staff and I could walk to shop and good street eats.
Stayed 2 nights in Nov 2019
Response from Colin Healy on 7 Dec 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards, Colin Healy General Manager

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday trip
Service0 was very good, good food and staff
Stayed 2 nights in Nov 2019
Response from Colin Healy on 7 Dec 2019
Dear Mr. Michael, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards, Colin Healy General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Colin Healy on 7 Dec 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards, Colin Healy General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Colin Healy on 7 Dec 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards, Colin Healy General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was great and employees were very professional!
Stayed 2 nights in Oct 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Linda

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi was incredibly poor. I expect a lot more from a 5-star hotel.
Stayed 4 nights in Oct 2019
Response from Colin on 30 Oct 2019
Dear Guest, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards,

10/10 Excellent

Rogelio A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 1 night in Oct 2019
Response from Colin on 30 Oct 2019
Dear Mr. Rogelio, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best massage ever! Had it in my room 🏆
Stayed 1 night in Oct 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Colin on 30 Oct 2019
Dear Thomas, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Colin on 30 Oct 2019
Dear Victoria, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Analiza

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Beth, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa services is awesome. Staff are very helpful and accommodating. The hotel is clean.
Stayed 1 night in Sep 2019
Response from Colin on 30 Oct 2019
Dear Beth, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very secure. Helpful staff. I will definitely stay there again.
Stayed 8 nights in Sep 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, 1st class staff. Property is well maintained. You know you are in a 5 star hotel, when you are at Marco Polo. I will definitly make it my 1st choice hotel, when i am in Davao!
Stayed 3 nights in Sep 2019
Response from Colin on 30 Oct 2019
Dear Rick, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s well maintained.
Stayed 3 nights in Sep 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

PMJ, Grand Cayman

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very safe and clean, it was a comfortable stay. The dining experience was not great as sometimes food on the menu was not available. Overall good value for money
Stayed 4 nights in Sep 2019
Response from Colin on 30 Oct 2019
Dear PMJ, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was classy.
Stayed 1 night in Sep 2019
Response from Colin on 30 Oct 2019
Dear Guest, Thank you very much for taking the time to share your experience with us during your recent stay. We are delighted to know that your overall experience with our service and product offering were to your satisfaction and our team served you well. Thank you and best regards,

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Ok stay the location was poor. The hotel staff was good, but too much fake security.
Stayed 5 nights in Aug 2019
Response from Colin on 30 Oct 2019
Dear Guest, Greetings from the Heart of Davao – The Marco Polo Hotel! Thank you very much for taking the time to share your experiences of your recent stay with us, appreciate all the candied feedback in your review and have shared with our team at the hotel, to address in a timely manner taking the steps to constantly improve the services offered to our guests. Looking forward in welcoming you back to the Marco Polo on your next trip to Davao. Thank you and best regards,