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"Great hotel! Spa is amazing"

"I really had a great time staying at the hotel. It was my first time in Japan and I wasn’t sure where to go, but I’m so glad that I stayed there. I look forward to staying there again in the future when I visit Tokyo. The staff was very helpful and respectful. I had no issues with them at all. It was very quiet, and if I ever needed anything, they were very quick to provide excellent service."

"Our room was clean, the staff were accommodating, and the spa was amazing. A convenient location, I will be back"

"Staff is courteous and very helpful! Room cleaned very well and always on top of restocking amenities! Would stay here again when I come back for another trip to Tokyo"

"Nice hotel, good size rooms and helpful staff. Slight concerns with cleanliness of the rooms. Ie PJs provided were dirty"

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"Location amazing short walk to the train station where you can travel to anywhere. Hotel was spotless and the room was very spacious. Staff were all outstanding from the sky view bar to the breakfast buffet and the concierge absolutely everyone was amazing. To sum it up definitely coming back to this hotel without doubt. First time visitor to Japan and this hotel made the whole experience so good warm and welcoming. The Glass buffet chefs in the morning my favourites so happy and always a good morning wave brilliant. "

"Courteous staff, excellent amenities in the room "

"The room at the Hotel Niwa was clean and beautifullly decorated in a manor that catered to traditional Japanese style and simplicity with western comforts also in mind. This was exactly what we had been looking for in a Japanese stay during our holiday. The staff were very helpful and we were delighted to learn about the manager's production of delicious local honey in the hotel. The gardens and internal courtyard were an authentic and restful touch that we could experience from the restaurant."