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Reviews of TTC Hotel Premium Ngoc Lan

4 out of 5
TTC Hotel Premium Ngoc Lan
42 Nguyen Chi Thanh, Da Lat, Lam Dong

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 215 reviews" "
Rating 8 - Good. 86 out of 215 reviews" "
Rating 6 - Okay. 35 out of 215 reviews" "
Rating 4 - Poor. 13 out of 215 reviews" "
Rating 2 - Terrible. 9 out of 215 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sonny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and smelly
Stayed 1 night in Feb 2024
Response from . on 13 Mar 2024
Dear customer,Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. In the other hand, our young team is always providing the best services during your stay as we are passionate about delivering exceptional guest experiences. The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager

10/10 Excellent

BINH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Kendra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
I'm not sure why this was rated so high. Yes the place was clean and safe. However the rooms are very outdated. There are alarms on each door and they will go off everytime as the crappy doors don't close properly on first try. The lights go off at all hours of the night and wake you up. While yes the location is very central which is what is advertised it is very very noisy. You can hear traffic that doesn't stop throughout the night. If you have a "lakeview", even ear plugs won't help. I also don't think there is a spa (did not see anything there). Overall it was just average with some annoyances with noise and doors. I definitely dont think it deserves an 8 rating more a 6.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Rooms and service were good. Nice location. Thank you
Stayed 2 nights in Nov 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in 3rd floor presidential suite. Huge Master bath with adequate shower and bidet. 2nd room with 2 double beds. Terrible TV reception and no non Viet channels to choose from. Nepolianic theme in reception area (silly extravagance). Small kitchen with modern refrigerator and an older microwave oven. We could not figure out how the turn lights out in reception area. Very noisy with street noise and construction noise. Party on Terrace level(2 floors higher) was loud and the bass sound vibrated until past 10 PM. Generally 9.0 million VND / night. We got both nights for 9.0 million and it really wasn’t worth it. Breakfast buffet was okay with usual additions. Coffee was nice and strong. Short walk to Cho Da Lat. If I was to stay again would choose a room not facing the lake but really, there are so many other better choices in Da Lat. I rate the stay a C (3 of 5 stars)
Stayed 2 nights in Oct 2023

4/10 Poor

Anne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nó ÁC
No AC. Very old hotel. Floor makes noise when walking.
Stayed 1 night in Oct 2023

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good breakfast buffet
Stayed 3 nights in Mar 2023

8/10 Good

kevin

Stayed 2 nights in Jan 2023

10/10 Excellent

Nhan H

Stayed 2 nights in Nov 2022
Response from . on 27 Jan 2023
Thân gửi quý khách,Cám ơn anh/chị đã đóng góp ý kiến về khách sạn TTC Ngọc Lan của chúng tôi. Chúng tôi rất vui khi biết rằng anh/chị đã hài lòng với những dịch vụ mà chúng tôi mang lại. Chúng tôi vô cùng trân trọng những ý kiến đóng góp của anh/chị và hy vọng được phục vụ anh/chị trong thời gian tới tại khách sạn TTC Ngọc LanTrân trọng, Giám đốc khách sạn.

6/10 Okay

TU

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is old, bathroom floor is dirty , new bath towel has hairs in it.
Response from . on 2 Feb 2023
Dear Mr./Ms.Tu,Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am disappointed to read that your experience with us was not up to your expectation. I do advise that we are in the process of undertaking many upgrades over the course of the coming years.In the other hand, our young team is always providing the best services during your stay as we are passionate about delivering exceptional guest experiences. The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager

8/10 Good

Lai Teck

Stayed 2 nights in Jan 2023
Response from . on 17 Jan 2023
Dear Mr./ Mrs. Lai Teck,Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am happy to know that your stay was comfortable and enjoyable with the services from our team and your experience in our hotel The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager

4/10 Poor

Tai

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The tap on the basin was loose The room was too tiny
Stayed 3 nights in Jan 2023
Response from . on 12 Jan 2023
Dear customer,Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am disappointed to read that your experience with us was not up to your expectation. I do advise that we are in the process of undertaking many upgrades over the course of the coming years.In the other hand, our young team is always providing the best services during your stay as we are passionate about delivering exceptional guest experiences. The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager

10/10 Excellent

yen giang

10/10 Excellent

khai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food is good 👍
Stayed 2 nights in Nov 2022
Response from TTC Ngoc Lan Team on 15 Nov 2022
Dear Mr. Khai,Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am happy to know that your stay was comfortable and enjoyable with the services from our team and your experience in our hotel The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager

10/10 Excellent

Randal, North Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staffs.
Response from TTC Ngoc Lan on 7 Nov 2022
Dear Mr. Randal,Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am happy to know that your stay was comfortable and enjoyable with the services from our team and your experience in our hotel The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager

4/10 Poor

thungan

Travelled with partner
Disliked: Property conditions & facilities
The Room 102 is at the corner. That is next to the club , that is across from street. really noisy with the music until 10:30. Can not rest.
Stayed 3 nights in Aug 2022
Response from TTC Ngoc Lan on 29 Aug 2022
Dear Thungan,Thank you very much for posting your feedback on your recent stay at TTC Ngọc Lan. We truly value the opinions of our customers, and we apologize that we did not meet your expectations. I am disappointed to read that your experience with us was not up to your expectation. I do advise that we are in the process of undertaking many upgrades over the course of the coming years.In the other hand, our young team is always providing the best services during your stay as we are passionate about delivering exceptional guest experiences. The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager

10/10 Excellent

tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jun 2022
Response from TTC Ngoc Lan Team on 27 Jun 2022
Thân gửi quý khách, Cám ơn anh đã đóng góp ý kiến về khách sạn TTC Ngọc Lan của chúng tôi. Chúng tôi rất vui khi biết rằng anh đã hài lòng với những dịch vụ mà chúng tôi mang lại. Chúng tôi vô cùng trân trọng những ý kiến đóng góp của anh và hy vọng được phục vụ anh trong thời gian tới tại khách sạn TTC Ngọc Lan. Trân trọng, Giám đốc khách sạn.

10/10 Excellent

TRANG

Stayed 1 night in Mar 2022

6/10 Okay

Tho

Food not good
Stayed 2 nights in May 2020

8/10 Good

Jesus

Stayed 3 nights in May 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Ho

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Amenities
Great breakfast buffet. But rooms are getting old and rather tired. Bathrooms desperately need updating. Well located and nice views across the lake.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth money
For me, this hotel didn’t worth my money except the location. The front desk is ok, just do their job but not professional. Anyway, I think I won’t stay here again if I have a chance to visit Dalat next time.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent breakfast, great location, would stay again
Stayed 5 nights in Oct 2019
Response from TTC Hotel Premium Ngoc Lan on 5 Nov 2019
Dear Mr./ Ms. Anonymous, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely, TTC Hotel Premium Ngoc Lan

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were too firm. Spa was very noisy. Staff didn’t speak English well.
Stayed 2 nights in Oct 2019
Response from TTC Hotel Premium Ngoc Lan on 7 Nov 2019
Dear Sir/ Madam, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We do advise that we are in the process of undertaking many upgrades over the course of the coming years. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
None.
Your staff is very nice and friendly. Breakfast foods is so good. Room is cozy and nice.
Stayed 2 nights in Oct 2019
Response from TTC Hotel Premium Ngoc Lan on 5 Nov 2019
Dear Sir/ Madam, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely, TTC Hotel Premium Ngoc Lan

8/10 Good

see hin

Liked: Cleanliness, staff & service, property conditions & facilities
Good but noisy location.
We stayed three nights in the lake view room. No complaint about the hotel itself. But the loud music at night and the hooding by bikers and car drivers from the streets at day and night are very anoying.
Taken from lake view room
Taken from lake view room
Stayed 3 nights in Oct 2019

2/10 Terrible

Seth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing construction and didn't inform us so at 6am we were all woken up by heavy construction. Asked them to stop and they didn't. An absolute nightmare for our vacation
Stayed 1 night in Oct 2019

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Good and Bad review.
Good location, must book the city view, we got the hotel back view. Sigh! And one miserable small window!. We require a fan as it was not cold enough for comfort. Sleep with the fan on the whole night. Maybe the toilet needs an upgrade . I asked for airports transfers . Arrival - A new Merc. Departure- an old Toyota - felt cheated because it was the same price ! VND 705K. Also there is no need to change the tooth brushes everyday!
Stayed 3 nights in Oct 2019

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
It is a nice hotel at great location. You are near to the central market, lake and all important facilities. My room was very traditional, not modern.
Stayed 3 nights in Sep 2019
Response from TTC Ngoc Lan on 20 Sept 2019
Dear Mr./Ms. Neeraj, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely, TTC Hotel Premium Ngoc Lan

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from TTC Ngoc Lan on 6 Sept 2019
Dear Mr./Ms. Tim, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely, TTC Hotel Premium Ngoc Lan

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Great room, beautiful view, in excellent location.
Stayed 3 nights in Jul 2019
Response from Ms.Uyen on 16 Jul 2019
Dear Mr./ Ms. Garth, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely, TTC Hotel Premium Ngoc Lan

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Ms.Uyen on 16 Jul 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely, TTC Hotel Premium Ngoc Lan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs attentiveness, courtesy, smiling, helpfulness etc.. .i enjoy my stay throughout check out. Thank to Expedia
Stayed 3 nights in May 2019
Response from TTC Hotel Premium Ngoc Lan on 18 Jun 2019
Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us at TTC Hotel Premium Ngoc Lan - our guest feedback is paramount to us. We appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Da Lat. Sincerely, TTC Hotel Premium Ngoc Lan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another customer unhappy with the noise
We thought the room looked lovely when we booked in but the noise from the bar right across the road from our room kept us awake until the early hours. We asked to be moved and were shown a room at the back of the hotel which was not nearly as nice but what we really needed was sleep. We didn't realise that the extractor fan was not working neither was the plug in the bath and there was mould and dirt in the bathroom. We did actually wonder if the restaurant was open for dinner as we never saw anybody in it however we decided to give it a go on our third night. I do not expect staff to speak Enlish but if I point to 4 items on the menu and only one of those is served I realised why there was nobody in the restaurant. Having finally given up on desserts I asked for a hot chocolate and was told I could only have tea or coffee. We have stayed in HCMC and are now in Hanoi Dalat was supposed to be a rest break. One of the worst hotels I have stayed in
Stayed 5 nights in Mar 2019

10/10 Excellent

Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Front desk staff, especially Lan, were very helpful.
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Liked the location and view. The bathroom was not very clean. Shower was mouldy.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
holiday
Close to market but very noisy at nice and early morning.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here Very close to the night street market. This is much better than the other TTC hotel as that one is right on the night market and way to congested with tourist. Believe me you don't want to
Stayed 4 nights in Nov 2018

4/10 Poor

Bryan, Kuala Lumpur

Liked: Staff & service, room comfort
This property is a Three star property. It is dated and could use an upgrade. The staff was attentive and polite despite some language issues. Pros: Location location location Cons: It is extremely noisy from the street. Beginning at 1130PM a nearby karaoke starts and a lady sings (sounds like a dying cat) until 2:30AM. There is no way to lighten the noise and a peaceful sleep is impossible. I am surprised the hotels in the area allow this. The noise is so bad that this hotel is a "miss"....
Stayed 3 nights in Nov 2018

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just keeping up the good work. During my trip to Vietnam this is a real 4 star hotel.
Stayed 2 nights in Oct 2018

10/10 Excellent

Diane

DaLat
Very helpful and pleasant staff Would definitely stay again
Stayed 1 night in Sep 2018

6/10 Okay

KOK LIANG, Singapore

Liked: Cleanliness, property conditions & facilities
Bad experience
Firstly, it was our honeymoon and they gave us 2 single bed. When asked to change to a King sized bed, we were asked to pay. In the end, we decided not worth the money. Next the room was facing the river, but don't be fooled by it. Before you see the river is the bust main road. It was really bad to keep hearing the horning of vehicles throughout The only good thing is the location. Just opp the night market
Stayed 2 nights in Jul 2018

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018