Cross Hotels with Swimming Pool

"Walked into my room and it smelled like trash. When I asked for a different room they gave me the only other available, I assumed it was a suite as I had originally bought but they had downgraded me and told me I would not get a partial refund for it. They also advertise an indoor pool but it is never working. Stayed for 4 days and they told me it would be working by the next day after I checked in and it never ended up opening because “they needed a part”. Talked to other guests that have stayed there long term and they said it rarely opens. They need to tell you before booking if it’s going to be closed as I chose this hotel because of the indoor pool."

"I could only find one outlet in the room. Otherwise the room was simple but nice."

"The room was dirty, smelly and bugs. Left room within a hour. Asked for a refund which we haven’t received. Booked this room because it said it had a rating of 8. Can’t imagine how it got this rating.Very disappointing!!!"

"This property is AMAZING!! The rooms are beautiful and well maintained. The breakfast (included) was exceptional as were the ladies preparing it and maintaining the area for cleanliness. The entire staff were helpful, polite and professional. We recommend it highly!! "

"N/a"

"Our 3 night stay was very nice except for the breakfast. Only hard boiled eggs that were not even peeled. Apples wrapped in plastic and no meat choice. The coffee was so very weak. We would not stay again because of these reasons. I would suggest encouraging a better breakfast. The staff was very friendly!!"

"We only stayed one night & didn’t visit the bar or any of the amenities. "