Cross hotels from RM261

"Walked into my room and it smelled like trash. When I asked for a different room they gave me the only other available, I assumed it was a suite as I had originally bought but they had downgraded me and told me I would not get a partial refund for it. They also advertise an indoor pool but it is never working. Stayed for 4 days and they told me it would be working by the next day after I checked in and it never ended up opening because “they needed a part”. Talked to other guests that have stayed there long term and they said it rarely opens. They need to tell you before booking if it’s going to be closed as I chose this hotel because of the indoor pool."

"no, could not connect to the internet. the staff tried to help but could not either. will not say here again because of this !!!"

"The initial staff checking in was polite, but the 2nd day staff was rude, disrespectful, threatening, nothing good to say about the front desk girl with a lazy eye or cross eyed. While I was an an outing with my kids, they rummaged through our stuff in the room, stole some stuff, like a phone charging cable & a hair brush. When I asked to have it added to a room, customer report, she all of a sudden found our stolen stuff. The place was very dirty, but we were unable to obtain a room elsewhere."

"Clean large room! Very comfortable!"

"I could only find one outlet in the room. Otherwise the room was simple but nice."

"This was a stand out hotel. If you’re traveling through the area this is the place to stay. "

"Clean and the greatest clerk I have ever met "

"The room was dirty, smelly and bugs. Left room within a hour. Asked for a refund which we haven’t received. Booked this room because it said it had a rating of 8. Can’t imagine how it got this rating.Very disappointing!!!"

"The gym is very skimpy and the equipment didn’t work while we were there. HOWEVER, the property is very clean and the staff are very nice. Breakfast was wonderful!"