Chinatown Hotels with Shuttle Services

"I was in town for an event and check in seem to run smoothly however the hallways smelled like cigarettes smoke their was stinch in the hallway of dirty carpet and once I returned from the event I was locked out of the room for about hour. I attempted to contact the front least 7 times to get assistance having to speak with reservation dept to get assistance with reaching front once I did the agent was rude and stating that it was not there job to come up to assist. I’d also sufffered a foot injury while at the event which was explained to reservations. I was so frustrated and requested a refund immediately at 2:45 am in the morning but the agent only transferred me. I’d been hung up by agent and transferred so many times during the incident Very poor customer service from agents an inconvenience of having to be locked out of the room that was paid for under any circumstances And to additionally I could have stayed at any other hotel with impeccable customer service and breakfast included…paying 25.00 for breakfast just shows IHG chooses profit or the very reason for being their business is for customers and comfort But my interactions were recorded for quality assurance and training so that is proof that my grievance was ignored properly "

"Loved our stay--room was spacious and very clean. Black out curtains did the trick and not much airport nouse. Excellent breakfast buffet was excellent, in variety and quality. Big seating area. I thought there wasn't very hot water in the shower but found that the knob needed to be turned around more to get very hot water. Also the light and fan must have been on a timer as it turned on at 1 am. Only negative was waiting 50 minutes at LAX for shuttle. We were sent a picture of a white shuttle to take although apparently there is also a black shuttle that had passed by that might have taken us quicker. But overall extremely happy with our stay!"

"Dirty. Elevators didn’t work nearly half the time. Stairs didn’t reach all the way down to floor one so we couldn’t take the stairs either. Trapped at 11pm with no way to get to the room after a long day out with two kids was unacceptable. Asked several times for clean towels. Answer always was “we’ll call you when they’re ready.” They never ever called. We survived a whole week with 4 towels. Hotel stinks of people smoking weed. Pool area only had towels one time (tried to get towels from pool area because lobby didn’t have any). Pool was poorly maintained and dirty. Room was either freezing or hot. Staff was not professional while handling customers. They’d interact with each other inappropriately in front of a customer. The room service didn’t hesitate to use offensive language over the radio which was in ear shot of customers. Overall a 2/10- one of the worst hotels I’ve ever stayed at. "

"Clean room, friendly staff"

"Great location Exactly what I expected"

"We loved it"

"Amazing room views. The room was clean and modern but if you have allergies to pets this might not be the place for you. We travel with our small dog so I have to say the place was great!! Very friendly staff and good amenities."

"easy to check-in. room clean. friendly staff. Breakfast choices slightly limited and breakfast buffet also limited. "

"Close to highway and a little noisy. Some problem to find parking space if arrive late."