Exterior

Reviews of Sofitel Chicago Magnificent Mile

4.5 out of 5
Sofitel Chicago Magnificent Mile
20 E Chestnut St, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1050 out of 1384 reviews" "
Rating 8 - Good. 195 out of 1384 reviews" "
Rating 6 - Okay. 62 out of 1384 reviews" "
Rating 4 - Poor. 37 out of 1384 reviews" "
Rating 2 - Terrible. 40 out of 1384 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marylin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2024

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff and the concierge was awesome at helping us get around during our short stay.
Stayed 3 nights in Apr 2024

8/10 Good

Wilmer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in May 2024

8/10 Good

Juan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Being a Sofitel I was expecting a little bit more in general
Stayed 3 nights in May 2024

2/10 Terrible

Jyles

Stayed 1 night in Apr 2024

6/10 Okay

Dakota

Travelled with partner
Liked: Amenities
N/A
Stayed 2 nights in May 2024

10/10 Excellent

Isabel

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Roshini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bell boys were not on time. We had unsatisfied service from the room services at times.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff, wonderful location
Stayed 3 nights in May 2024
Response from Sofitel Chicago Magnificent Mile on 17 May 2024
Bonjour Paul, Thank you for your kind words about our hotel, staff, and prime location. We are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon.

10/10 Excellent

William, Lake Forest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 1 night in May 2024
Response from Sofitel Chicago Magnificent Mile on 17 May 2024
Bonjour William, Thank you for your kind words! We are delighted to hear you had an excellent stay with us. Looking forward to welcoming you back soon.

10/10 Excellent

Joanna E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place I stay when I come to Chicago.
Stayed 1 night in May 2024
Response from Sofitel Chicago Magnificent Mile on 17 May 2024
Bonjour Joanna, We are delighted to be your preferred choice in Chicago. Your loyalty is truly appreciated. We look forward to welcoming you back to Sofitel Chicago Magnificent Mile.

10/10 Excellent

ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 5 nights in May 2024
Response from Sofitel Chicago Magnificent Mile on 17 May 2024
Bonjour Ivan, Thank you for your review. We look forward to seeing you on your next visit.

4/10 Poor

William

Disliked: Cleanliness, amenities, property conditions & facilities
Will not stay again
Stayed 3 nights in May 2024
Response from Sofitel Chicago Magnificent Mile on 17 May 2024
Bonjour William,We are sorry you did not find your stay satisfactory. Please feel free to message us to give us more details about your experience. We hope you will give us another chance to "wow" you in the future.

6/10 Okay

Kandyce

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No pool no spa slow room service over priced rates hotel dosent offer much
Stayed 2 nights in May 2024
Response from Sofitel Chicago Magnificent Mile on 17 May 2024
Dear Kandyce, We apologize for any inconvenience during your stay. While we don't have a pool or spa, our team is working on enhancing our room service efficiency. Your feedback on pricing is duly noted. We hope to welcome you back for an improved experience.

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Luxurious. Awesome staff. Thank you!
Stayed 2 nights in May 2024
Response from Sofitel Chicago Magnificent Mile on 13 May 2024
Bonjour Lucy, We are delighted to hear that you enjoyed your stay with us at Sofitel Chicago Magnificent Mile. Providing a luxurious experience with excellent service is our top priority. We look forward to welcoming you back soon!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Pleasant professional staff. Large bright clean comfortable room. Great location.
Stayed 1 night in May 2024
Response from Sofitel Chicago Magnificent Mile on 13 May 2024
Bonjour Stephanie, Thank you for your kind words regarding our excellent service and pleasant staff. We are delighted to hear that you enjoyed your stay in one of our large, bright, and comfortable rooms. Our prime location aims to provide convenience to all our guests! We look forward to welcoming you back soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel is our favorite Chicago hotel. Great service, amazing rooms and perfectly placed among our favorite shops and restaurants. The food at Le Bar and the restaurant are excellent. Also, they have the MLB channel, so if you're in town for a Cubs game, you can start your morning with baseball and wind down your night with baseball.
Stayed 3 nights in May 2024
Response from Sofitel Chicago Magnificent Mile on 12 May 2024
Bonjour Michael, Thank you for your kind words! We are thrilled to be your favorite Chicago hotel and to hear that you enjoyed our great service, amazing rooms, and convenient location near your favorite shops and restaurants. It's fantastic to know that you appreciated the excellent food at Le Bar and our restaurant. We look forward to welcoming you back soon!

4/10 Poor

Jamesia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We hardly slept it was so loud and I’m not talking about normal city noises, it’s people shouting at 3am outside with windows that are NOT sound proofed. The room itself was okay but the attention to detail was lacking and certain decor/furniture was clearly worn. I will be going back to Waldorf, a good night’s rest is worth the price.
Stayed 1 night in May 2024
Response from Sofitel Chicago Magnificent Mile on 8 May 2024
Bonjour Jamesia, We sincerely apologize for the disturbance you experienced due to noise issues during your stay. We appreciate your feedback regarding the room's attention to detail and will address this with our team. At Sofitel Chicago Magnificent Mile, we strive to provide a peaceful environment for all our guests. We regret that we fell short during your visit. We hope you will give us the opportunity to "wow" you during another stay.

10/10 Excellent

Cherelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Amazing! No complaints at all
Stayed 4 nights in May 2024
Response from Sofitel Chicago Magnificent Mile on 8 May 2024
Bonjour Cherelle, We are delighted to hear that you had an amazing experience at Sofitel Chicago Magnificent Mile. Your positive feedback is truly appreciated. We look forward to welcoming you back soon.

10/10 Excellent

GeeAnna

Beautiful! Love the location, valet friendly and efficient the staff nice and helpful. I really enjoyed my stay.
Stayed 1 night in May 2024
Response from Sofitel Chicago Magnificent Mile on 8 May 2024
Bonjour GeeAnna, Thank you for your kind words! We are delighted to hear that you enjoyed your stay, especially our convenient location and friendly staff. We look forward to welcoming you back soon.

10/10 Excellent

Leonardo

Stayed 1 night in Apr 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 3 May 2024
Bonjour Neil,Thank you for the wonderful review! We are thrilled that you enjoyed your stay with us at Sofitel Chicago Magnificent Mile! We look forward to your next visit.

2/10 Terrible

Kyarra

Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 8 May 2024
Bonjour Kyarra, We apologize that that you did not enjoy your stay with us. Please reach out to us directly through the Expedia chat to give us more information about your stay. We hope that we can "wow" you on your next visit.

10/10 Excellent

Mandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Went for our 11 yr wedding anniversary and they gave us a complimentary upgrade which made it extra special. So thoughtful of the staff
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 30 Apr 2024
Bonjour Mandi, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your 11th-anniversary stay and the complimentary upgrade made it extra special. Your kind words will be shared with our staff. We look forward to welcoming you back soon.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eglantina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin, North Hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel ! Affordable
Stayed 3 nights in Feb 2024
Response from Sofitel Chicago Magnificent Mile on 29 Apr 2024
Bonjour Kevin, Thank you for your kind review! We are pleased to hear that you found our hotel great and affordable. We look forward to welcoming you back soon.

10/10 Excellent

Mike

Stayed 1 night in Apr 2024

8/10 Good

Areeba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty hotel with very lovely weekend. Noted that the bathroom sink had a lot of stain marks (maybe permanent), but was clean over all. Staff was very nice, opening doors into and out of the hotel, opening public transportation doors on arrival as well. Pretty good experience, but not much was included in the stay.
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 29 Apr 2024
Bonjour Areeba, Thank you for choosing Sofitel Chicago Magnificent Mile for your recent stay. We are delighted to hear that you had a lovely weekend with us. Your feedback regarding the bathroom sink stain marks has been duly noted, and we will ensure it is taken care of promptly. We are pleased that you found our staff to be very nice and helpful. We hope to welcome you back soon for another pleasant experience.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great view
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 26 Apr 2024
Bonjour Brian, Thank you for your kind words about our beautiful hotel and great views. We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon.

10/10 Excellent

Evgenii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 26 Apr 2024
Bonjour Evgenii,Thank you for the positive review! We are delighted that you enjoyed your time with us at Sofitel Chicago Magnificent Mile! We look forward to welcoming you back soon.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 26 Apr 2024
Bonjour Lorraine,Thank you for taking the time to leave a review! Please feel free to message us to give us more details about your experience. We look forward to seeing you on your next visit.

4/10 Poor

Dolores

Travelled with group
Disliked: Cleanliness
Asked for a deposit and mentioned within a time period would receive a portion back after other expenses would be determined. So far nothing.
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on 25 Apr 2024
Bonjour Dolores, Thank you for taking the time to leave a review! We apologize for the inconvenience you have experienced. The hold for incidentals on your credit card will be released within 7-10 business days of the check out date. Please let our team know if we may further assist with this matter. Again, we apologize for any inconvenience this may have caused for you.

8/10 Good

Bennett

Very nice
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 24 Apr 2024
Bonjour Bennett,Thank you for the positive review! We are thrilled that you found your experience to be very nice. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Bemin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 23 Apr 2024
Bonjour Bemin,Thank you for the wonderful review! We are thrilled you enjoyed your time at Sofitel Chicago Magnificent Mile. We look forward to welcoming you back soon!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture of the building is so unique, staff is very pleasant. I was disappointed with the new sofa and how the lobby furniture is now. What you had before was more welcoming and inclusive.
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 22 Apr 2024
Bonjour Luis, Thank you for appreciating our unique architecture and pleasant staff. We value your feedback regarding the new sofa and lobby furniture. We will address this to ensure a more welcoming environment. We hope to welcome you back soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and courteous staff.
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 22 Apr 2024
Bonjour Richard, We are delighted to hear that you found our staff helpful and courteous! Thank you for your kind words. We look forward to welcoming you back soon.

10/10 Excellent

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I I the concierge was EXCELLENT
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 22 Apr 2024
Bonjour Steven, Thank you for your kind words about our excellent concierge service. We are thrilled to hear about your positive experience. Looking forward to welcoming you back soon!

8/10 Good

Lakendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. It was very comfortable and clean
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 22 Apr 2024
Bonjour Lakendra, Thank you for your positive review! We are delighted to hear that you found Sofitel Chicago Magnificent Mile a great place to stay, comfortable, and clean. We look forward to welcoming you back soon.

10/10 Excellent

Angelique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here for our date nights
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 22 Apr 2024
Bonjour Angelique, Thank you for choosing Sofitel Chicago Magnificent Mile for your date nights. We are delighted to be part of your special moments. Looking forward to welcoming you back soon!

10/10 Excellent

Housni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kia and everyone else did an amazing job and made our stay very enjoyable by going above and beyond to our needs!
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 22 Apr 2024
Bonjour Housni, Thank you for recognizing Kia and our team's exceptional service. We are delighted to hear that they went above and beyond to make your stay enjoyable. We look forward to welcoming you back soon.

10/10 Excellent

KRISTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room in a great location for shopping on Magnificent Mile;
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 16 Apr 2024
Bonjour Krista, We are delighted to hear that you enjoyed your stay with us and found our room nice. Our prime location near Magnificent Mile is indeed perfect for shopping. We hope to welcome you back soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 16 Apr 2024
Bonjour Susan, Thank you for your kind words! We are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon.

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 15 Apr 2024
Bonjour Clara,Thank you for the positive review! Our team is thrilled that you had an excellent stay! We look forward to your next visit!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem i had was thae parking, besides that everything was perfect
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 15 Apr 2024
Bonjour Victor, We are delighted to hear that you enjoyed your stay with us. We apologize for any inconvenience you experienced with parking. Your feedback is valuable to us. Looking forward to welcoming you back soon.

10/10 Excellent

Tamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 15 Apr 2024
Bonjour Tamela,Thank you for taking the time to leave a review of your experience at Sofitel Chicago Magnificent Mile! We are excited that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

julie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 15 Apr 2024
Bonjour Julie,Thank you for the wonderful review! We are delighted that you enjoyed your stay with us. We look forward to the next time you are able to visit us at Sofitel Chicago Magnificent Mile!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe environment
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 12 Apr 2024
Bonjour Melvin, Thank you for your positive review! Providing a clean and safe environment is our top priority at Sofitel Chicago Magnificent Mile. We appreciate your feedback! Looking forward to welcoming you back soon.

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on 12 Apr 2024
Bonjour Moises,Thank you for the wonderful review! We are delighted that you enjoyed your stay with us at Sofitel Chicago Magnificent Mile. We look forward to your next visit!

10/10 Excellent

Stephen, Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on 13 May 2024
Bonjour Stephen,Thank you for the wonderful review! We are delighted to hear that you found our hotel to be nice! We look forward to welcoming you back soon!