Lobby
Check availability

Reviews of Silversmith Hotel Chicago Downtown

4 out of 5
Silversmith Hotel Chicago Downtown
10 S Wabash Ave, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1189 out of 1604 reviews" "
Rating 8 - Good. 268 out of 1604 reviews" "
Rating 6 - Okay. 93 out of 1604 reviews" "
Rating 4 - Poor. 28 out of 1604 reviews" "
Rating 2 - Terrible. 26 out of 1604 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind, attentive, and funny! The property was beautiful and clean, and in a perfect location for great food, art, shopping, and anything else you could think of. Very walkable and the staff were helpful in providing coupons, recommendations, and excellent service. We will absolutely be back!
Stayed 4 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 30 Apr 2024
Dear Dillon,We are humbled to receive your kind review of The Silversmith. Thank you for sharing your feedback and for choosing to stay with us during your time in Chicago. We are pleased to read that you enjoyed the location, building, rooms, and service provided by our staff. We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beverly at the front desk is wonderful. The hotel is very convenient to all cta lines and a very reasonable price. Clean, quiet and comfortable bed. I've stayed here twice now, and I will stay again! The water pressure could be better on the higher floors, but that's my only complaint.
Stayed 3 nights in Apr 2024
Response from Nikko on 30 Apr 2024
Hello Lauren,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great.
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 29 Apr 2024
Dear Aaron,Thank you for much for your nice comment! We appreciate you and we hope to welcome you back again in the future!

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the desk was exceptional
Stayed 2 nights in Apr 2024
Response from Nikko on 28 Apr 2024
Hello Janna,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Vitoldas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Nikko on 26 Apr 2024
Hello Vitoldas,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older building. Quiet neighborhood (at least from the 14th floor). Large room.
Stayed 2 nights in Apr 2024
Response from Nikko on 26 Apr 2024
Hello Cynthia,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Beverly (I think was her name) is incredible at her job and made the stay that much more memorable.
Stayed 1 night in Apr 2024
Response from Nikko on 26 Apr 2024
Hello Eric,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Mario

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is great and it is at the heart of downtown Chicago. I will come back for sure
Stayed 1 night in Apr 2024
Response from Nikko on 26 Apr 2024
Hello Mario,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good place 😁
Stayed 3 nights in Apr 2024
Response from Nikko on 26 Apr 2024
Hello Fernando,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When visiting Chicago, we always turn to the Silversmith to host us during a fun weekend! The complimentary drinks and easy access to transportation is the key factors making us love this hotel.
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager, Alex Cuevas on 24 Apr 2024
Dear Brendan,Thank you for sharing your review. We are pleased to read that you enjoyed your experience at our hotel. We hope to welcome you back again soon!

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to go to Millennium Park. It is next to the train station which you can hear, but is not overwhelming. Overall good experience.
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 23 Apr 2024
Dear Annie,Thank you for sharing your review. We are pleased to read that you enjoyed your experience at our hotel. We hope to welcome you back again soon!

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
fan did not work in room. no ac
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 23 Apr 2024
Dear Joe,Thank you for your review, we would like to apologize for the HVAC in the room. We hope to welcome you back again, and to accommodate you in a full functional room!

10/10 Excellent

Joshua

Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 24 Apr 2024
Dear Joshua,Thank you for the perfect score!

8/10 Good

Kornea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 23 Apr 2024
Dear Kornea,Thank you for your review!

10/10 Excellent

Mindi, Waukesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Apr 2024
Response from Nikko on 22 Apr 2024
Hello Mindi,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 1 night in Apr 2024
Response from Nikko on 22 Apr 2024
Hello Heather,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Moin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown. Staff was super friendly and helpful, rooms were clean and well-provisioned, water pressure in the shower was actually good! Will definitely staff again.
Stayed 3 nights in Apr 2024
Response from Nikko on 21 Apr 2024
Hello Moin,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot near all of the action. Area can be a little sketchy but nothing to be too worried about.
Stayed 2 nights in Apr 2024
Response from Nikko on 21 Apr 2024
Hello Nicholas, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Nipa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, the room was spacious, and staff so helpful and friendly!
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 19 Apr 2024
Dear Nipa,Thank you for sharing your review. We are pleased to read that you enjoyed your experience at our hotel. We hope to welcome you back again soon!

6/10 Okay

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nikko on 20 Apr 2024
Hello Marianne,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean bedding, comfortable bed, friendly staff and spacious room. Great for a mid-week getaway
Stayed 1 night in Apr 2024
Response from Nikko on 17 Apr 2024
Hello Shelley,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Soe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The room was confortable.
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 16 Apr 2024
Dear Soe,We appreciate you so much, and we thank you for your lovely comments!

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely & clean!
Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 16 Apr 2024
Dear Karen,We appreciate you so much, and we thank you for your lovely comments!

10/10 Excellent

DRAGANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 15 Apr 2024
Dear Dragana,Thank you for the perfect score!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nikko on 13 Apr 2024
Hello Ralph, Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat this location next to the trains, central to everything in the Loop, only a few minutes from the Art Institute. Staff was super helpful and friendly. We felt very welcomed and taken care of. I would definitely recommend this hotel - a great value for the price.
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 11 Apr 2024
Dear Ashley,Thank you for sharing your review. We are pleased to read that you enjoyed your experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Treated so kindly and valet was so convenient and kind. Clean rooms and beautiful restrooms.
Stayed 1 night in Mar 2024
Response from Nikko on 11 Apr 2024
Hello Samantha,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated and motivates us to continue providing excellent service. I will ensure that our leadership is informed about this review.Nikko AzuraFront Office ManagerSilversmith Hotel

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ff
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 11 Apr 2024
Dear Andrea,Thank you for the score, we appreciate your feedback!

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful hotel - will be back. Soooo pretty, clean and a wonderful staff!
Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager, Alex Cuevas on 10 Apr 2024
Dear Alfred,Thank you for your kind words, we hope to welcome you back again!

10/10 Excellent

Scott, Smithton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nikko on 27 Apr 2024
Hello Scott,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nikko on 27 Apr 2024
Hello Melissa,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beverly at the front desk was terrific! She got me an early check in and a free drink!
Stayed 1 night in Apr 2024
Response from Nikko on 4 Apr 2024
Hello Lee,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. One of top 5 customer service experiences Ive had in my many years of traveling all over the world. Miles and Renee in the bar/restaurant are world class. Beverly at the front desk is my new best friend. Ill be back in Chicago probably in a month or two and wouldn't even entertain staying anywhere else.
Stayed 2 nights in Mar 2024
Response from Nikko on 3 Apr 2024
Hello Keith,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

8/10 Good

sun young

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location with reasonable price.
Stayed 1 night in Mar 2024
Response from Nikko on 2 Apr 2024
Hello Sun Young,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Matthew

Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 22 Apr 2024
Dear Matthew,Thank you for the perfect score!

8/10 Good

Sanchez

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Silver Smith has excellent customer service from the time you pull up to the valet to Beverly and others working the front desk. I would recommend that they have someone conduct random checks on house keeping to keep up with quality control and to include some snacks in the room to justify the additional fee. Overall great place to stay I would give it an 8 out of 10.
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 30 Mar 2024
Dear Sanchez,We're thrilled your time with us was so amazing! We go above and beyond to ensure our guests have a memorable experience. It's not surprising Beverly took such wonderful care of you and made you feel so valued. Beverly is an important member of our team!

10/10 Excellent

Becky, Baraboo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Very friendly and helpful! The location was great! Near many attractions and good access to transportation. The building is beautiful inside and out!
Stayed 4 nights in Mar 2024
Response from Nikko on 30 Mar 2024
Hello Becky,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet but we were on the back side - the front faces the L and it seems like those rooms could be louder. Easy to get around either by foot or L from this location to most major tourist spots. Staff very friendly and helpful. Good drinks in the bar.
Stayed 2 nights in Mar 2024
Response from Nikko on 30 Mar 2024
Hello Holly,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk staff! Peloton available was great!
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 29 Mar 2024
Dear Amy,Thank you for sharing your review. We are pleased to read that you enjoyed your experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious. The showers were generous. The beds heavenly (even if you have a bad back). Excellent staff. It was a wonderful stay in a swanky historic hotel that has personality. You can’t beat its proximity to all the major Chicago attractions that you could walk to or catch public transportation to practically right outside the door. We definitely recommend staying here!
Stayed 2 nights in Mar 2024
Response from Nikko on 27 Mar 2024
Hello Stacey,Thank you for leaving a perfect-star review. It truly made our day! We're thrilled to know that we were able to make you happy, and we look forward to doing so again in the future. Your review is a great way for us to gauge our performance and ensure we continue to meet our customers' expectations. We appreciate your feedback and can't wait to serve you again soon. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Hotel is close to Art Institute, Millennium Park and excellent restaurants.
Stayed 1 night in Mar 2024
Response from Nikko on 27 Mar 2024
Hello Stephen,Thank you for leaving a perfect-star review. It truly made our day! We're thrilled to know that we were able to make you happy, and we look forward to doing so again in the future. Your review is a great way for us to gauge our performance and ensure we continue to meet our customers' expectations. We appreciate your feedback and can't wait to serve you again soon. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here was as great as the first! I appreciate consistently amazing service and friendliness, the room comfort and size, and the central location in the Loop. All around, another excellent experience!
Stayed 5 nights in Mar 2024
Response from Nikko on 26 Mar 2024
Hello Joel,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in. Staff was friendly and welcoming. Property was clean and inviting. Breakfast was available at the hotel and was very good.
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 26 Mar 2024
Dear Theresa,Thank you for sharing your review. We are pleased to read that you enjoyed your experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nikko on 26 Mar 2024
Hello Sarah,Thank you for taking the time to leave us a review. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We're glad to hear that you had a great experience, and we're here to assist you with anything else you may need. Best regards, Nikko AzuraFront Office Manager Silversmith Hotel

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant. Our bellman Enrique was very friendly and helpful. Our bartender Renee was excellent. Everyone at the front desk was ready to assist. One of the nicest places I’ve ever stayed. 10/10
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 25 Mar 2024
Dear Tamara,We're thrilled your time with us was so amazing! We go above and beyond to ensure our guests have a memorable experience. It's not surprising Enrique took such wonderful care of you and made you feel so valued. Enrique is an important member of our team!

10/10 Excellent

Bruce

Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 14 Apr 2024
Dear Bruce, Thank you for the perfect score!

6/10 Okay

meng

Business traveller
Liked: Cleanliness
Convenient location. In city center close to many places. Hotel is clean but a bit old. I was informed before checking in that I will get a room upgrade being an Expedia VIP. When I checked in the front desk told me I was upgraded to a delux king! But I booked delux king! How?
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 25 Mar 2024
Dear Meng,Thank you for sharing your review. We are sorry to hear about your experience with us and with your room. We hope this does not discourage you from staying with us in the future.

2/10 Terrible

Brittany

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Every staff member was rude and not easy to approach except for the manager of the dinner. First room was gave to me with pubes ALL in the bed and not even a room that matches the description. I wouldn’t come back, and I had to pay an additional fees. In which I asked about the fees, and I was told I will get it back only for me to get a small portion back. I will NEVER recommend or come back to this hotel even if was free.
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 23 Mar 2024
Dear Brittany,I would like to begin by apologizing on behalf of the Silversmith team for what you experienced during your stay with us. This survey will be used to better understand and to improve our service provided. Whether if it is a housekeeping department issue or a maintenance department issue, we shall investigate your old room. We would like to apologize once again.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, comfortable and clean but the best part was the staff! Everyone we dealt with went out of their way to assist us from getting more blankets and water to entertaining our 8 year old twins at dinner. Each staff member was genuine, warm and delightful. They really made our trip to Chicago memorable!
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 21 Mar 2024
Dear Pamela,We are humbled to receive your kind review of The Silversmith. Thank you for sharing your feedback and for choosing to stay with us during your time in Chicago. We are pleased to read that you enjoyed the hotel, the cleanliness, and the service provided by our staff. We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager, Alex Cuevas on 19 Mar 2024
Thank you for the perfect score!